I was very disappointed with my purchase of MillaMia super chunky as each 100g ball was made up of either 3 separate lengths or knotted lengths, spoiling the overall appearance of my cardigan. When I... Toon meer
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Brianna helped me log back into my account after repeated errors on the site's end. She was quick to find a solution and was polite and friendly.
A great variety of wool and fast delivery i will order from LoveCrafts again andthe wool i ordered was cheaper than ordering from.wool shops here
Die Produkte sind sehr preiswert. Kommunikation mit dem Team hat super geklappt, meine Fragen wurden professionell geantwortet. Vielen Dank!
Bedrijfsgegevens
Over LoveCrafts
Informatie afkomstig van verschillende externe bronnen
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Contactgegevens
London, Verenigd Koninkrijk
- lovecrafts.com
4,4
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great customer service!
After a less than happy yarn review about a cotton yarn that was too thin, Love Crafts’ staff very quickly made contact to find out what the problem was.
I was asked to return the yarn postage-free, for a refund. Nobody could ask for more!
21 juli 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Rosie,
Thank you so much for your kind words! While we're sorry the cotton yarn didn’t quite meet your expectations, we're really pleased to hear that our team was able to help quickly and make things right. If there’s ever anything else we can assist with, please don’t hesitate to reach out!
Best wishes,
Julie and the LoveCrafts Team
I placed a high dollar order and it was…
I placed a high dollar order and it was timely shipped to me but I never received the multiple packages. I contacted Love Crafts and they have replaced all the missing packages. I have received two of them already! The others have been sent! This was NOT an error on the part of Love Crafts. It was either delivered to the wrong address by the postal service or stolen at my rural box. They have been wonderful to deal with!
18 juli 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Carole,
Thank you so much for taking the time to share your experience!
We’re truly sorry to hear that your original packages went missing, but we’re relieved to know that the replacements are reaching you safely. It’s great to hear that two have already arrived, and fingers crossed, the rest will be with you very soon.
Your kind words mean a lot to us, especially given the frustrating situation. We’re really glad our team could help and make things right for you.
If there's anything else you need in the meantime, please don’t hesitate to reach out.
Best wishes,
Julie and the LoveCrafts Team
Staff very helpful
Staff very helpful and communication from them was instant.
Wool for pattern, no longer available and staff advised a replacement yarn that is perfect.
Many thanks Lovecrafts.
5 juli 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Brigid,
Thank you so much for your kind words! I'm really glad to hear our team could help so quickly and that the replacement yarn worked out perfectly for your pattern.
If you need anything else along the way, we’re always happy to help - happy knitting!
Best wishes,
Julie and the LoveCrafts Team
I would not give this company 1 star
I would not give this company 1 star, but let me say that I do NOT recommend this company.
Dismal experience and I will not support them again. I see Facebook has many, many negative reviews and it is my fault for not researching them before placing my order.
8 juli 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Anita,
Thank you so much for sharing your thoughts. I’m truly sorry to hear that things didn’t go quite as you hoped. I see you reached out regarding a refund for the digital patterns you purchased. Just to clarify, these patterns are generally non-refundable unless there’s an issue with the pattern itself. We always strive to make it clear in the product details that these are digital downloads, so everyone knows what to expect before buying. If you ever need any more information, please don’t hesitate to get in touch — we’re always happy to help!
I also noticed that my colleague shared some tips on printing your patterns through your pattern library or local print services. We really hope that was helpful! If there’s anything else we can assist you with or if you have any questions, please feel free to reach out anytime. We’re here for you!
Best wishes,
Julie and the LoveCrafts Team
Brilliant customer service.
10 juli 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Rhiannon,
Thank you so much! We're thrilled to hear that – it truly means a lot to us. If you ever need anything, we're always here to help!
Best wishes,
Julie and the LoveCrafts Team
Usually fantastic deliveries and I'm…
Usually fantastic deliveries and I'm happy with the wool and patterns. I recently had only 1 ball missing and they couldn't have been more helpful and it's rectified.
9 juli 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Fiona,
Thank you so much for your kind words! We’re so glad to hear you’re happy with your wool and patterns, and that our team was able to quickly sort out the missing ball for you. We really appreciate your support!
Best wishes,
Julie and the LoveCrafts Team
KEEP ME POSTED ON EVERYTHING
KEEP ME POSTED ON EVERYTHING. THANK YOU FOR KEEPING ME INFORMED ABOUT ALL MY ORDERS. I AM SCORING THE LOVECRAFTS TEAM. 10 OUT 10 FIVE GOLDEN STARS TO EACH OF YOU. High Fives to each of you ye are the Best Team to have. Top of the class 😁😁 😁😁. Gos to all the Managers and her Team for all the hard work they do for all the Customers. Thank you so much for everything so far.
19 april 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Eileen,
Thank you so much for your incredibly kind words! We're absolutely thrilled to hear you're happy with everything — your support means the world to us!
Best wishes,
Julie and the LoveCrafts Team
I have ordered yarn a few times from…
I have ordered yarn a few times from this company, and have always had good experiences with them. I have always found them to have good old fashioned service where I feel valued as a customer. They are very efficient with good communication They are my first go to when browsing for wool
25 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Penelope,
Thank you so much for your kind words! It truly means a lot to hear that you've consistently had such positive experiences with us. We're delighted to know you feel valued and well taken care of—that’s exactly the kind of service we aim to provide. We really appreciate your continued support!
Best wishes,
Julie and the LoveCrafts Team
DIDN'T EVEN NEED TO WALK TO THE POST OFFICE!
I just wanted to thank LOVECRAFTS and their team for making returned items so easy to facilitate, in the fact that Royal Mail have just collected my item, at my front door, providing me with a return label.
I am so grateful to LoveCrafts, for this high level of customer service, and the fact that I didn't even need to walk to the Post Office! This has given me so much trust and I won't hesitate to order from LOVECRAFTS again.
Happy customer.
Elise
19 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Beryl,
Thank you for your kind words! We're so happy to hear that the returns process was easy for you. If there's anything else you need, just let us know — we're always here to help.
Best wishes,
Julie and the LoveCrafts Team
Excellent customer service
As always, Lovecrafts got back to mt quickly and answered my query. Very good service all round.
20 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello,
Thank you so much for your kind words! We're really glad to hear you were happy with our service. If you ever need anything else, we're always here to help!
Best wishes,
Julie and the LoveCrafts Team
Quick response!
The response to my problem was immediate even though it was late in the evening! A request for a photo of the problem was asked for and I was advised that a reply would be the following day. It was and a refund was in my account later that day. Can’t ask for more! Just disappointed the baby blanket will have to wait for a while!
19 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Jennifer,
Thank you so much for your feedback! We're really glad we could respond quickly and get everything sorted for you. I'm sorry to hear the baby blanket will have to wait, but we hope you'll be back to it soon – it's such a special project. If there's anything else we can do to help in the meantime, just let us know!
Best wishes,
Julie and the LoveCrafts Team
I love this website
I love this website, and have always quickly received my orders. The order, selection of yarns, and price are great. This is my go to store
8 mei 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you enjoy shopping with us and that your orders have arrived quickly. It means the world to know we're your go-to store – we’ll keep working hard to bring you great yarns, prices, and service. Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
I asked how much stuffing to use with the Teensy Tiny Dragon pattern from Kit Kat
I asked how much stuffing to use with the Teensy Tiny Dragon pattern from Kit Kat. Julie replied:
Julie (LoveCrafts)
5 Jun 2025, 14:12 BST
Hello!
Thank you for your message. It was a big pleasure to help you.
If you have any other questions do not hesitate to get in touch.
Have a wonderful day,
Julie and the LoveCrafts Team
Thank you Julie ❤️
5 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello,
Thank you so much for taking the time to share your feedback! I'm really glad to hear that my colleague was able to help you. We always appreciate hearing from our customers, and we're here if you need anything else.
Best wishes,
Julie and the LoveCrafts Team
Highly recommend
Highly recommend
Fast delivery and a really amazing customer service team!! Also very good value for money and regular users can recommend others and get the benefit
1 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Bella,
Thank you so much for your kind feedback!
We're thrilled to hear you’re happy with the service and value. We truly appreciate your recommendation and support!
Best wishes,
Mary and the LoveCrafts Team
You were so kind in understand to a…
You were so kind in understand to a dappy old lady with my issue, and being patient with me ty again to all your team for you help again :)
5 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Sonia,
Thank you so much for your lovely message!
We're really glad we could help, and it was an absolute pleasure assisting you. If you ever need anything else, don’t hesitate to reach out.
Best wishes,
Mary and the LoveCrafts Team
Amazing costumer service
Amazing costumer service! Had a small issue with an order and the customer service was extremely prompt and helpful, going beyond to make sure I had a great consumer experience. Order was fulfilled quicky and is already on it's way.
2 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Isabel,
Thank you so much for your kind words!
We're really happy to hear that you had a great experience with our customer service and that your order is on its way.
If you ever need anything else, we're always here to help!
Best wishes,
Mary and the LoveCrafts Team
I didn’t check my email before sending…
I didn’t check my email before sending my order in and when it didn’t arrive I got in touch and the team got it sorted for me right away. I have promised to try harder next time.😂😊 Very grateful for there support.
26 mei 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Elaine,
Thank you so much for your feedback!
We're glad we could help get everything sorted for you! We're always here if you need any support in the future.
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Good
Good, quick service, even though 1 colour out of stock when ordered, sent out as soon as received. Kept informed of delay in dispatch.
1 juni 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Charlotte,
Thank you so much for your kind feedback!
We're really glad to hear you were happy with the service, and we appreciate your patience with the delay.
If there's anything else we can help with, just let us know—happy crafting!
Best wishes,
Mary and the LoveCrafts Team
They're always super quick to answer…
They're always super quick to answer any concerns or queries, they have good quality stuff that arrives quick when I get things delivered from them, and I've overall always had a pleasant experience with them. Just recently I accidentally ordered the incorrect item without realising and made a return today it was so incredibly easy to organise I was kind of impressed. Always love shopping with them.
27 mei 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Ashleigh,
Thank you so much for your kind words! We're absolutely delighted to hear that you've consistently had a great experience with us—from speedy deliveries to easy returns. It means a lot to know that you feel supported and enjoy shopping with us.
If you ever need anything or have questions, we’re always here to help.
Best wishes,
Julie and the LoveCrafts Team
My question was answered promptly and…
My question was answered promptly and solved great to deal with Thankyou
15 mei 2025
Review zonder uitnodiging
Antwoord van LoveCrafts
Hello Julie,
Thank you so much for your kind message! I'm really glad to hear your question was answered promptly and everything was resolved. It was a pleasure to assist you—please don’t hesitate to reach out again if you need anything in the future.
Best wishes,
Julie and the LoveCrafts Team
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