I ordered the Nicu Hamper Gift for a friend of mine. It was really easy to order, came in a few days and was beautifully gift wrapped. They absolutley loved it, especially the no ink print kit, infact... Toon meer
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Lees wat reviewers zeggen
Preemie Practical Plus hamper purchased as a gift, recipient was over the moon. Very happy we went with this company. The customer service was excellent too - we had a bit of confusion over whether th... Toon meer
Bedrijf heeft geantwoord
I bought beautiful Bliss Christmas Baubles for all the family - arrived quickly and beautifully wrapped. One was cracked, so a replacement was sent promptly. Excellent customer service! Couldn’t rec... Toon meer
The ink less hand/foot print looked so sweet on arrival. However, despite being marketed as a NICU item, it’s almost impossible to use with a tiny baby that cannot be handled in the way that is requ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lovely NICU Gifts was created especially for babies born too soon or too sick that they need to stay in a Neonatal Intensive Care Unit (NICU). Our collections have been carefully selected to offer practical solutions and gift ideas for premature babies, their parents, family and friends.
Contactgegevens
Verenigd Koninkrijk
- helen@thelovelykeepsakecompany.co.uk
- lovelynicugifts.co.uk
4,5
Uitstekend
65 reviews
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Hugely helpful customer service
Hugely helpful customer service when we needed to change something in our order. Thoughtful gifts - perfect for a preemie.
7 augustus 2021
Antwoord van Lovely NICU Gifts
Aww thank you for taking the time to leave us such a fab review! How kind of you. We are always here to help and pleased that we were able to do so! Best wishes to you & your little one x
I was expecting embroidery and of good…
I was expecting embroidery and of good quality but the stuck on letters are already peeling off on arrival and not really appropriate to give to a newborn premature or otherwise.
2 augustus 2021
Antwoord van Lovely NICU Gifts
Hi Beth
I am so sorry to hear that the letters are peeling off - this should most definitely not be happening. I'm sorry that you have had to leave us a 2 star review, I have not seen any correspondence from you in our customer service email regarding this issue, but I will email you separately now so that we can sort this for you. Best wishes x
Brilliant service
16 juli 2021
Antwoord van Lovely NICU Gifts
Aww thank you for your review Kaylee! I hope that your little one is doing well! Best wishes x
Wonderful little business..
Wonderful little business... great service with lovely products!
22 juni 2021
Antwoord van Lovely NICU Gifts
Aww thank you Rayan! That means so much to us. We are so delighted that you were happy with our products for premature babies. We hope your little one is doing well! Best wishes x
Lovely gifts for those with preemies
Lovely gifts for those with preemies
Fast delivery, excellent quality, good customer service, would definitely recommend
9 juni 2021
Antwoord van Lovely NICU Gifts
Aww thank you Ross! So pleased you were happy with the items for your preemie! We really hope your little one is doing well. Thank you for taking the time to leave us a 5 star review! Best wishes x
Highly recommend
Lovely quality, beautifully packed and quick delivery that I will send on to my sisters premmie in Sweden, I’m sure she will love it!
15 mei 2021
Antwoord van Lovely NICU Gifts
Oh wow, that's fantastic to hear that our NICU gifts are going all the way to Sweden!! I hope that they help your sister and her little preemie :) Thank you for leaving us such a lovely 5 star review Brendan. Best wishes to all x
Beautiful products & great service…
Beautiful products & great service reasonably priced too
14 mei 2021
Antwoord van Lovely NICU Gifts
Thank you Robert for taking time out of your day to leave us such a fantastic review. Best wishes to you and the little one x
Great company
Great company! I had missed a name off my message, which they spotted and let me know before sending it out so I could add it :) The hamper arrived quickly and my friend loves her NICU journal!
3 mei 2021
Antwoord van Lovely NICU Gifts
Aww Morwenna, thank you for the fab 5 star review!! So happy that you were delighted with the products and the level of service. I hope the little one is thriving, best wishes x
Antwoord van Lovely NICU Gifts
Aww so pleased that you were happy with your purchase, thank you for the 5 stars! I hope that little one is doing well. Best wishes x
Gorgeous product and lovely customer experience
Easy to communicate with and so pleased with the product
11 april 2021
Antwoord van Lovely NICU Gifts
Thank you Hannah for the 5 star review! Best wishes to you and the little one! x
Beautiful gifts
Beautiful gifts. Was very happy with my purchase , so sentimental when times are hard .
First purchase but won't be my last . Thank you
31 maart 2021
Antwoord van Lovely NICU Gifts
That's amazing, thank you Donna for the wonderful 5 star review, I'm so pleased that the items that you ordered helped. Best wishes to you and the little one x
What a beautiful gift and service
What a beautiful gift and service! The personal note inside was lovely. Thanks
27 maart 2021
Antwoord van Lovely NICU Gifts
Thank you for the lovely 5 star review Deanne! So happy that you were delighted with your items and our service! I hope the little one is thriving! Best wishes x
Absolutely wonderful products made with…
Absolutely wonderful products made with pure love and great detail to attention. Wonderful communications throughout.
Extra special 5 stars
19 maart 2021
Antwoord van Lovely NICU Gifts
Awww that's so lovely of you Kelly, it means so much to know that our NICU families appreciate the thought and effort that we put into our gifts! Thank you for leaving us such a great 5 star review. Best wishes x
Antwoord van Lovely NICU Gifts
Aww wow, thank you Lee for taking the time to leave us a fab 5 star review! I hope the little one is doing well! Best wishes x
Preemie Practical Plus hamper purchased…
Preemie Practical Plus hamper purchased as a gift, recipient was over the moon. Very happy we went with this company. The customer service was excellent too - we had a bit of confusion over whether the parcel had been delivered or not, and Amy was very helpful (and patient!), as it turned out the recipient had received the parcel and just not realised! Friendly service, top quality gift, would highly recommend.
3 maart 2021
Antwoord van Lovely NICU Gifts
Aww thank you Katie thank you for your order for one of our preemie hampers, I really hope that the items inside the hamper where used and helped out! So happy that we managed to locate the whereabouts of your hamper and reassure you! Thank you for taking the time to leave us a lovely 5 star review! Best wishes to you and the little one! x
Do not buy for a premature baby!
The ink less hand/foot print looked so sweet on arrival. However, despite being marketed as a NICU item, it’s almost impossible to use with a tiny baby that cannot be handled in the way that is required from the instructions. We did try... and it was ruined - we have two pages of smudges. Completely useless 😒
Edit after the response from the supplier - wow after 3 months you have now responded? Anyway to answer your question, I revived an email from your company asking for feedback. The link took me to trust pilot and I left my review. If you don’t review responses for 3 months why do you suggest that people review on here??? No, I have not emailed. Your email said to leave a review here. I am surprised that others haven’t complained, as you claim as the requirement is to STAND the baby on the paper that is place on a flat hard surface... how do you do that with a premmie who cannot be handled in that way? Hence my review as it is not suitable for the purpose that you are selling for. I am sure it is a great product for full term babies...
22 februari 2021
Antwoord van Lovely NICU Gifts
Aww Joanne, I'm sorry to read this, we sell hundreds of inkless print kits every week for premature babies and full term babies and never get any negative feedback, so I'm really surprised to see your review. I'm so sorry that you were not able to create the footprint keepsake. I can't see any communication on the email inbox from you regarding your order, did you contact us at the time? I'm so sorry that you felt that you had to leave us a 2 star review, we always hope that our customers are happy with their products and experience. I hope your little one is thriving. Best wishes x
Perfect
Order did not take long to arrive, was perfect and there was a little note which was heart warming.
19 februari 2021
Antwoord van Lovely NICU Gifts
Thank you Emily for taking the time to leave us a lovely 5 star review! I hope your little one is doing well! Best wishes x
Delivery was fast
18 februari 2021
Antwoord van Lovely NICU Gifts
Thank you for taking the time to leave us a 5 star review! Best wishes x
Great website with lovely ideas for…
Great website with lovely ideas for gifts for preemie babies! My gift came in fast time and carefully bow wrapped 👍🏽And the best thing is ...a quarter of the money I spent went to prem baby awareness 🥰 would recommend this site 💯 per cent
17 februari 2021
Antwoord van Lovely NICU Gifts
WOW!! Thank you for your order and for taking the time to leave us such a fantastic review. We hope your little one is doing well! Best wishes x
Little disappointed with quality of the…
Little disappointed with quality of the rabbits fur in comparison to the personalisation which was done beautifully but on the whole thrilled with such a 'niche' gift. Glad I found you
26 januari 2021
Antwoord van Lovely NICU Gifts
Thank you for supporting our small business with your order, so pleased that your little preemie loved their little NICU Fighter bunny. Best wishes x
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