Loyally Reviews 24

SUpport has been responsive whenever I had a questions. The answers were clear and practical. Setup felt much smoother because of that.

As a boutique clothing store, we wanted a rewards program that felt unique to our brand. Loyally let us customize tiers, special offers and bonus points easily. Customers are excited to see their progress and repeat visits have gone up. It integrates well without adding extra work

We run a small coffee shop and the rewards system fits easily into our daily routine. Customers liek seeing their points update right away. It's simple to manage and doesn't slow us down.

loyally has completely changed how we manage customers rewards. Setting up the prgram as easier than expected and the interface is intuitive. Our customers are engaging more and we can track redemptions in realtime. It's made loyalty management less stressful.

The analytics dashboard is very informative and I can see which reward are most popular and which customers are most active. That insight helps us plan better campaigns and tailor rewards/incentives.

Overall its given us more control over loyalty strategies

We run a small salon with multiple stylists, and keeping track of client rewards used to be messy. With Loyally.ai, everything is in one dashboard. The points card works well for us, and rewards are automatic so there’s no confusion at checkout.

Easy to setup customers actually use it and it makes tracking regulars simple.

We've been using loyally for a few months and its been solid. The digital cards work the way they're supposed to and customers actually use them

Setup was quicker than I thought I expected.

Loyally works well for managing our loyalty program and the crm tools make it easier to track repeat customers. Push campaigns have delivered decent results especially when we target specific customers.

We switched to loyally back in October and it's been a good move for us. The push notification get attention without feeling spammy and the dashboard makes it easy to see whose coming back regularly.

Loyallys been good for keeping track of our loyalty members and the stamp system works fine. Customers like it and I can manage everything from my mobile device which is convenient

Good for getting customers to come back more often without adding a bunch of extra overhead. The self-stamping kiosk mode is also pretty neat.

Loyally made our loyalty program way easier to run and our repeat visits went up, just expect a small learning curve curve at the start.

We use Loyally for our loyalty cards across two locations. Took a bit to set up the first card but now we just clone the same structure and tweak the reward. I check the dashboard a few times a week to see visits and which offers are getting used. The push messages help a lot on slow days, we just send a quick offer to regulars and usually see a bump in visits. It also saved us from printing a bunch of paper cards and tracking stamps manually.

Using Loyally for our small chain has been pretty solid. We run one main points card and a simple stamp style deal for weekday promos. Most customers just self scan their card in the built in kiosk function at checkout and it syncs fine across locations. I check the dashboard once or twice a week to see who has not been in for a while and send a quick offer. It definitely brought some regulars back that had dropped off.

We switched to Loyally about a year ago when we were trying to clean up how we handle repeat customers. Before that we had paper cards and a manual list for "VIPs" that no one ever kept updated.

Now everything lives in Loyally. Staff just scans the customers phone and the visit counts. Rewards are auto applied so we do not argue about lost cards anymore. I can see how many active cards we have, new signups per week, and which deals actually bring people back.

The push campaigns are what I use the most. I send short messages around lunch and weekends to people who have not visited in a while or are close to a reward. It is pretty quick to set up segments and hit send. We have seen a clear bump on days when we run those.

We also use the CRM side lightly. I tag some higher spending customers and sometimes send them different offers. It is not fancy on our side, but it works. Overall, I'd say Loyally has made our loyalty program something we actually use instead of a drawer full of half stamped cards

It does what it promises. The built-in reward system has lots of options, which I appreciated since we have a mixed customer base. I sent it out and saw responses almost right away. No bugs, but it was a little confusing at first. I do wish there were more card design templates. I'm definitely not a graphic designer, so having something a bit more plug and play would be great. Still, it's been really easy to use overall and a nice way to keep our customers engaged

working great for our cafes. highly recommend

The complete reliance on AI for customer service has made it challenging to get a problem solved. My experience highlights this, as the AI consistently provided generic and unhelpful responses to my issue. Despite claims of easy access to human contact, every attempt—via chat, email, and phone—led back to AI. It is a disservice to customers to remove the human element from problem-solving. For over a week, I have been attempting to escalate a system bug, but the AI repeatedly asks the same questions and is incapable of transferring the issue to a human representative.

fantastic results for my nail salon in nyc. mainly used it to increase our customer retention. a bit of setting up needed, but it's smooth sailing once all done. happy with the results for sure.