LTA Reviews 138

Websites and apps need serious work. Password reset emails for example require too much hoop jumping and then mostly don't arrive. Settings are hidden all over, whoever designed the website may know where stuff is but the users (me and several other parents) don't. Apps no better and I have uninstalled again. Did get a response on email help but it's not technical help.

Unable to book training as an error message comes up sayingtry again later. 5th week so far and still no joy. Tennis clubs should not be using this rubbish Web site for anything. Even vlub competitions are ruined by lack of entries due to this rubbish CS.

Decent place for work and for playing tennis

Unfortunately, they have no shame. They simply take your money and couldn't care less. I don't know anyone who has participated in one of the leagues they "organize" and hasn't complained about them. They fail to maintain quality and allow troublemakers to ruin the experience for everyone else.

In my recent experience, I played with a lady named Antoniya, continuing an unfinished game (1-1). We met for the third set, which ended in a 6-6 tie with her losing the last game. However, she decided to leave the game because she claimed the lighting was inadequate. We had only a tie-break left to play, which would have taken just 2-3 more minutes. This is the second time she has abandoned a match simply because the momentum was against her. Remarkably, this same lady has three more unfinished matches within the same group. I took a video of the moment she walk away. Light was fine and a few more groups of people playing. Based on LTA, and even after they saw the video, they take no site.

The LTA gladly takes our money but shows no interest in maintaining basic rules so that people who genuinely want to play tennis can enjoy the sport. There are plety of other options out there to organise a tennis match with same level opponent.

PS: The fact they have no active reviews on Facebook, Google or any of the other major platforms say a lot. You can not find and review them anywhere else than here. Also, my best regards to Becky, who should win the award of the most unhelpful and "Do not care about" employee of the year. She even made remarks that I should have asked for permission to take a video of the weather in a public place with my phone!! Comic exchange of emails!

I’ve been trying to contact the LTA about my Wimbledon tickets which I can purchase via the County organisation and as a volunteer of 30 years plus. With less than a week to go and having paid for a two night hotel and train fare it’s more than a bit stressful to have heard nothing. Absolutely hopeless / no phone number to contact and only managed to submit an enquiry form. using google as their website goes round in circles. The organisation is a joke, run for an elite in the Home Counties with vastly overpaid officials. Tennis in this country would be better off without it. The organisation doesn’t deserve a single star

Absolute nightmare. Bought tickets for Eastbourne tournament and instead of just emailing the tickets sent 10 lines of instructions and links that don't (no longer ?) work (would like to include them here, but not allowed to). And have to sign up to a SEPARATE lta app, even though i have the LTA general app which is also a nightmare.
Also, they make it incredible difficult to get any help.

Very poor ticketing experience. Needs sorting and it makes the process of going to tennis tournaments way more stressful than it ought to be. Just getting fed up with having to keep entering a password that is correct yet will not work, update the password and go again and it still doesn't work and so it goes on.

worst website I've ever come across. I have an LTA advantage account and get emails from the LTA, yet I can't log in even though I literally still get emails from them?? On top of that I can't activate my WTN number for whatever reason and theyre customer service is awful. I just want to play some tennis man. for an organisation that's meant to promote tennis in the UK they're doing the exact opposite

Entered a Christmas competition won a prize , I've emailed every month, Jan , Feb , march , April and we are coming into may . Response thankyou for your patience we have spoken to our partners and you'll receive your prize soon. 5 months later nothing. LTA use fake competitions and do not send you your prize. Criminal.

it is impossible to speak to anyone for advice and guidance on WTN numbers as there are no phone numbers to contact anyone. I have no idea how any company can operate when their customers are not able to speak to anyone concerning the issues that they are facing. It is probably the worst experience I have ever had with any company.

I purchased LTA Advantage Fan+ for £20 in order to get priority booking for tickets, but after taking my cash the website kept giving me an error message when I went to book and I missed the priority booking window and did not get tickets. I asked for my Advantage Fan+ to be cancelled and my money refunded - my access was cancelled instantly but I have not had my refund despite chasing. This almost feels like a scam and although it is probably just poor IT.

Its slow clunky, illogical and is constantly says your password is incorrect when it isn't. It is the worse website I have ever used. I would have given no stars if I could.

Been trying for two weeks to create an account on the LTA site to buy tickets, I keep being told that my account is not enabled to purchase tickets. Managed to find an email address to email someone and they kept resetting my password to my LTA Advantage account (which is fine) why we need multiple log ins to purchase tickets is beyond me.
This is still yet to be resolved but I will wait until nearer the time and try to phone them to get some help.
Not impressed at all.

I have an issue with my LTA Advantage Membership details online which is not dealt with by FAQ. LTA dont provide any telephone or chat contact options. The online form does not allow me to submit anything - only directs me back to FAQ. What is going on? This is absolutely ridiculous for an organisation of this stature. Disgraceful.

I have an issue with my Advantage membership which is not covered by any FAQ or choices on drop down menus. This means I cannot contact LTA electronically. They have discontinued their phone number so that is not an option. It is absolutely unacceptable that any organisation should be totally uncontactable! I have no other option but to solve my problem by cancelling my membership. Maybe if more people did this the LTA might realise they can’t get away by treating people so contemptuously!

Alas the process of booking a court via the LTA website is inconsistent, sometimes fine - at other times it provides the best means of keeping me indoors and away from tennis. You have the potential to make bookings seamless and straightforward - please don't make them difficult and depressing!

LTA is doing a good job of discouraging people from going to live tennis. Took over half an hour just to download the app. Whilst mobile app ticketing is great when it works well, it should NOT be the only option for buying tickets. For the LTA not to have ONE positive review on Trustpilot says it all really!

I have an ongoing ticketing problem with the LTA which I have not been able to report as the advertised telephone number no longer takes calls. Having been referred to the FAQs on the website I attempted to find the appropriate section. No Luck my situation is unique and isn't covered so cannot advise anyone. So customer service has gone out of the window, hope others like me will cancel membership.

Awful customer service when it comes to tickets refund. They do not consider your circumstances, all they do is copy and paste a template response. They do not show any empathy or offer alternative solutions. Once they take your money they will hold on to it. Really puts you off going to LTA events. Much better to travel to those abroad.

Would put 0 if possible. Have membership with 2 clubs, but now impossible to book a court at either after "upgrading" my membership via LTA. I would be interested how LTA would describe the value they add to my tennis, or how they contribute to improving tennis involvement in UK. Useless.