Lucent Globe  Reviews 477

I haven't even tried the products yet but if the customer service is anything to go by, then the products will be AMAZING. As was the customer service. Wonderful communication and the products were shipped very quickly. I am super happy! x

Excellent customer service.

I love this company, support was instant. The smells are amazing. I have already ordered the essentials pack and then the 4 box 4 bonus box laundry pack. Will never buy my cleaning products from anyone else.

Great product, easy use and good wash results. So happy to no longer haul clothes wash detergent home in its huge, heavy plastic container any more. And the bonus:- an excellent, personal and responsive team - both for delivery and general service.

I tried them immediately. I had a half load of washing do used 2 sheets. Once washing complete i was disappointed as my clothes just smelt were so I rehashed using another 2 sheets and again mu clothes just smelt wet. Given the amount I paid and all the hype and advertising for this product I think my expectations were too high.

Chinese made crap. Spend half the money and buy Aussie stuff at Cole’s

I bought from them and I am extremely happy with the products. The problem
Is that when I bought the products, unknowingly I was buying a subscription for the amount of products I was buying.

So basically my subscription was a 3 month buying plan for washing machine products, which at every 3 months it buys the same amount… 2 years of cleaning products !!!

I think the products are amazing, the problem is the options and discounts that are given once one buys the subscription method. Doesn’t make much sense but as a human being I admit it was my mistake.

However, since I did not notice my mistake, I rejected the 2nd batch of products that were already being sent to me, and I wanted a refund for the products that I never got. It’s a 87,45€ refund that is taking now 3 months to get settled.

Customer service seems also unresponsive. If you buy from them, make sure you make it right !!!

I can't cancel the subscription!!!!!!!!! Average product that I tried, no longer want to subscribe!!!! HELP is not answering me!

Still waiting on an order from a month ago. Communication from customer service is poor and very slow, they finally replied to my 3rd email. Suggesting I pay another shipping fee otherwise I might receive my order over 2mth after my purchase date.
Not able to sample or comment on product yet, maybe in a couple of months.

Just skip this brand for something better. Not worth it.

Bought it at Coles a few weeks ago, though, to give it a try, as it says it's ultra-concentrated, with no harsh chemicals and so on. One of the worst products I have used. It's not washing away any greasy stains from kitchen items. It leaves marks on glasses and cutlery that you need to rinse again.

I recently purchased the “Everything Bundle” from Lucent Globe for my new home, and I couldn’t be happier with my decision. Moving into a new place comes with a long checklist, and this bundle truly had all the necessary cleaning supplies to get started right away.
Every product works incredibly well and leaves my home looking and feeling spotless. From kitchen surfaces to bathrooms and floors, everything cleans effectively without needing multiple passes. The quality is excellent, and the bundle is very affordable, especially considering the variety of products included.
On top of that, the delivery was fast and hassle-free.
If you’re moving into a new home or simply want a complete, reliable cleaning set, I highly recommend Lucent Globe’s Everything Bundle. It made the entire process so much easier for me.

I washed my sister's dairy clothes ( covered in cow shit). I did use two sheets and one softener. Clothes came out clean and fresh, no smells, which some other laundry detergents leave residue smells. My sis was very pleased with. My other sister washed her old towels and was very please when they came up, cleaner and softer than ever.

I have just discovered that Lucent Globe products contain plastic: “Polyvinyl Alcohol” it is listed as the second ingredient which I believe means it is the second most used ingredient in the product. I am very disappointed as I feel the marketing to be misleading regarding natural ingredients and lack of plastic used in the packaging. I don’t want any plastic on my food or clothing regardless of how safe the company might claim said plastic to be. Will not be buying again😢

The sheets are small and compact but work amazingly well. I use them at my college because they take up less space and are way cheaper than liquid deturgant. They are also 100% less messy than liquid and you dont have to worry about spilling. The only thing you need to worry about with these sheets is getting them wet because then they disolve into deturgant so keep them dry before you want to use them. 10/10

Was skeptical about dishwashing sheets but was pleasantly surprised, Will contine to order and recommend.

Used dishwashing sheets with a light load of a couple of plates a a couple of coffee mugs and some cutlery with a super wash but it didn’t do a good job. All dishes were left with food stains and some sand-like residue. Definitely didn’t meet the marketed expectations.

I was very excited to get the full bundle and I could not be more disappointed.
The product doesn’t work, hand soap is seriously the worst product, when you search for the content it is actually not as natural as they are claiming.
Dishwashing sheets absolutely useless, laundry sheets don’t wash and the clothing smells like it was only was in the water. Waste of money to be honest.

Upon arrival the dishwashing booster had exploded all through the box of goods. It was terrible to clean up. Then after one day the multipurpose bottle just stopped working. Thus far I would not recommend this product. Love the concept and the concept is clearly getting them sales but the products are less than desirable. Save your money

I ordered the bundle to try - they were okay but sadly didn't clean as well as I wanted it to. No bother, worth a try, used all the products up. A few months later I get a $150 charge on my card - no warning email, no verification check, seems I was locked in a subscription and didn't realize. I emailed immediately saying I didn't realize I was subscribed and I don't want to waste the products so can they cancel the order? They said no. I said well I don't to spend another 3 months using up products so can I return the package? They said I had to pay return shipping and won't get a refund on the original shipping. Annoying but fine, whatever. The second I got the parcel, I gave it right back to Auspost, paid the stupid $15 shipping and never opened the package. That was 22nd Dec - now it is 30th Jan, over a month later. A month without $150 in the bank during the most expensive time of the year i'll add. I get an email today saying they received the return but "two of the boxes were returned damaged, therefore we had to deduct their price from your return credit".
Well I didn't even open the package, who is to say they weren't damaged when the package got to me? That's what I replied and they said "that any damaged products fall on the responsibility of the customer... if you have an image of how you received or returned the order back to us, this would help". Why would I have taken a photo? I didn't expect to feel scammed. I was already annoyed I had to pay $15 for the shipping. Well I replied in a nice manner expressing my annoyance and no I didn't take a photo but it was in the original packaging unopened. This is what I get "we can only review returns as received unless you have photos showing the package condition before shipping. Please share any if available.". So nice signoff this time. So that's it? I get a $150 charge that I didn't authorise and all of a sudden a damaged parcel is my fault and I'm out of pocket.
I liked this company, it seemed real and had a true mission. But once again, I feel like i'm getting scammed by a company.
I feel like the products are still worth a try if you're curious - just didn't give me that sparkley, clean feeling I like. If i'm putting the effort in, I want a nice smell, I was everything shiny. So if you're going to order, by god, triple check you didn't subscribe because they will make sure you don't it back.
Just a reminder that a company with a mission is still a company....

Immediately turned off of this company and product after I purchased one set of dishwasher and laundry sheets, as I wanted to try them and was deceptively signed up to a recurring subscription.

Any company that does not have recurring subscription as an explicit opt in is functioning on a deceptive business model.

I would also be skeptical of how 'eco friendly' the products are without a life cycle assessment for energy costs being shown on the website.