lucidmotors.com Reviews 

Lucid Financial got scammed by a phony toll road agency. The car in the photo was a minivan (I have the Lucid Air). The bill was sent to the finance company even though the car is registered to me (another obvious red flag) and rather than notify me, they paid the $70 in phony tolls and then added it to my monthly payment. I pointed out their mistake and they acknowledge that it was not a Lucid in the photo but say it is still my responsibility to try to get the money back.

Recently purchased Lucid Gravity. Within first or second week of having the leased vehicle, had mobile service book appointment due to a microphone failing in Bluetooth. After mobile service rescheduled and pushed appointment another additional week, tech attempted to replace microphone and ended up cracking windshield. Took vehicle to service center and was told about a week for repairs. Going into 4th week now. Service Costa Mesa not answering calls, must enter phone number and they’ll return call…. Must try two-three times to get someone to call back. Extremely frustrating and would highly recommend customers think twice before purchasing….

Lucid repeatedly overpromised and underdelivered

We purchased our Lucid sedan on July 4 and were told it would leave South Carolina the following week. That information was incorrect. We later learned that the vehicle remained there for several more weeks before finally arriving in Rocklin, California.

When we picked it up on July 31, we found multiple problems during the walk-through. The salesperson created a work order, but it took until August 20 to begin addressing the issues.

On Monday evening, August 24, I was told the vehicle would go into the shop the next day. On Wednesday evening, I was informed there were complications and that it would not be ready until Friday. I was also promised in writing that it would receive a complimentary wash.

When I arrived at 10:14 a.m. to pick it up, the car was filthy. No one walked me through the completed repairs or explained what had been done. Instead, the salesperson took it back to be detailed while I waited in the showroom for approximately one hour and 42 minutes.

When the vehicle was finally returned, the salesperson and I found adhesive residue in several areas. He tried unsuccessfully to remove it himself, then took the car back into the shop. After another 24 minutes, I asked for my vehicle. It took nearly 15 more minutes for them to bring it out.

I spoke with the sales manager and explained how disappointed I was with the poor communication, lack of oversight, and condition in which the vehicle was returned. From the inaccurate delivery information to the delays and poor quality control, Lucid repeatedly overpromised and underdelivered.

At this point, I no longer have confidence in the vehicle or the company’s customer service. I want Lucid to buy back the car so I can purchase from a manufacturer that provides better communication, quality control, and support.

Based on my experience, I cannot recommend buying a Lucid until the company improves its internal procedures and customer-service standards.

I bought a pre-owned 2024 Air GT. Great car, until I received a message about an update which I accepted since I was on a phone call and clicked ok without thinking about it too much. As I was skipping through the ok, I noticed the phrase "1 hour 20 minutes" out of the corner of my eye. And then my car went dead. Not knowing what happened, I called Lucid Customer Care. I could not get through, and the automated system took my number to call me back, saying I wouldn't lost my turn in queue. Suffice it to say, the call never came. Eventually, my car came back to life, right around 1 hour and 20 minutes later. Lesson learned, don't initiate an update if you need the car, apparently updates can make the car inoperable the entire time the update is downloading for some reason. Since it was pre-owned, I had to submit information to the customer care department to get them to link the car to my lucid ID. I followed the directions specified exactly, and the automated customer care line told me someone would get back to me. Three days later, no one has gotten back to me. I called the customer care line again to see if I could get a human to look at this, and to no one's surprise, they took my number to call back "so I wouldn't lose my place in queue". I have no expectation that they will call or respond to my email. I don't know what else to do other than popping into the Lucid showroom and see if there is something they can do to help.

After ten weeks I just received my leased AT 2025 from Dulles Coachworks (body shop) in NoVA area.

Im not posting to complain about the $10k it cost to repair what my insurance company (Erie) said could be done for half.

But since DCW is one of only two approved body shops in our region, we were at their mercy.

During those ten weeks I received a grand total of 20 text messages with "updates" on the "progress" to my vehicle.

My rental car return was revised four times and on the fifth attempt they demanded I return the car. I understand. It was only ten weeks.

I was out a car for three days before I got the call to pick up the car.

I paid $4000+ in rental charges. Add the $1000 deductible and it was $5000.

I was out a car for three months of lease payments.

Since Lucid is responsible for restricting who can do approved work on leased cars, they ought to have delivery requirements with partners to ensure a fair experience.

Lucid has washed their hands of me. I had requested they share in cost of payments I made after 5 weeks and some recognition on the car rental charges.

Three more months before I turn in the car, and desperately hoping my car doesn't get dented in the meantime.

And I thought keyless entry was my greatest headache.

Happily looking forward to saying goodbye.

Exceptionally bad experience! As requested, we arrived 15 minutes early for my appointment at Oakbrook Center Studio. Upon entering the office, I was neither greeted nor checked in, and no staff member inquired about my visit. I just stood there patiently.

One person was at the front, busy with another customer, and one was just standing around. Another was busy showing a car, but then went back to his desk and sat there busy with his computer. After waiting approximately 15 minutes, I approached the seated staff member to seek assistance because I had an appointment and had been waiting for 15+ minutes time. His immediate response was I had to go for a test drive! "I apologize, but his body language and response were 'don't bother me' and clearly rude. He, in fact, left his seat and walked away.

I ordered my Lucid Air in August of last year. They had the car I wanted but said it was slightly damaged in transporting it. I ordered it early so I could buy it before the $7500 rebate ended on Sept. 30. After many promises, I ended up picking up my car on Sept. 30. Since then, I have had nothing but trouble with the electronics of the car: Mobile key opens my car about 50% of the time. It often locks before I can get to the trunk or vice versa. New issues: my surround camera doesn't work, my car play doesn't work, and the clock in the car stopped suddenly 2 days ago. (It's working again.) The navigation is TERRIBLE and leads me to some unknown place 1/2 of the time. Once it told me to get off the freeway, drive around the block and get back on. I had 4 Teslas before my Lucid and never had any problem with them. Both delivery and reliability have been the worst.

Very very bad customer service they open up a branch for service in San Diego and they are not even responding or care about their customers. I left more than 10 messages and customer care called them directly and nobody even Care responding to my messages. This is worse customer service ever had in my life

The Lucid Air GT I bought 3y ago has been near flawless - service was fantastic when we had a flat tire as they drove out w new wheel& tire and took the flat one away. Any service issue they fix during my annual checkup - nothing major.
The over their updates are frequent and helpful too.
Love the ride handling and stereo and the efficiency is amazing - drove West Van to Kelowna over 2 mountain ranges last spring and had >100km left when I arrived in Kelowna.

Lucid only cares about you until they consummate the sale. Once delivery is made, customer support fails to respond— no education of how the car works, its features, or its capabilities. Buying this car was a HUGE mistake. Buyer beware!

Mehr Werkstatt als Fahrspass….so enttäuscht war ich noch nie von einem Auto

Ich fahre seit Mai 2025 einen Lucid im Leasing und hatte von Anfang an grosse Probleme mit dem Fahrzeug. Schon kurz nach der Übernahme traten zahlreiche Mängel auf: defekte Musikanlage, instabile Internetverbindung, Probleme mit Navigation, App-Konnektivität und Fahrzeugschlüssel. Das Auto war mehrfach im Service unter anderem musste sogar der gesamte hintere Motor ersetzt werden.

Trotz wiederholter Werkstattaufenthalte wurden die Probleme nie nachhaltig behoben. Aktuell funktioniert nicht einmal mehr die Heizung, was das Fahren bei kühlen Temperaturen praktisch unmöglich macht.

Besonders enttäuschend ist, dass ich erst später über einen Versicherungsregisterauszug erfahren habe, dass das Fahrzeug bereits zwei Unfallschäden in der Vergangenheit hatte eine Information, die mir bei der Übergabe nicht offengelegt wurde.

Vom Qualitäts- und Serviceversprechen dieser Marke ist in der Realität leider nichts zu spüren. Die Kommunikation ist träge, und man bleibt mit seinen Problemen weitgehend allein.

Ich habe selten ein derart frustrierendes Kundenerlebnis gehabt und kann Lucid auf Basis meiner bisherigen Erfahrung leider nicht weiterempfehlen.

1/2 star if possible only for the car- but so many glitches.
Pathetic is also generous as a word for the callous and non existent customer service.
Rear view camera not working and according to customer service it is not a problem to drive like that.
Lawyers should be focusing on this with the company- any crash- this company should be sued!!!

I’m a two-time Lucid customer and early supporter who just leased my second Lucid Air—this time upgrading to the Grand Touring model. At the time of lease, I was explicitly told by a sales representative at the Miami Studio that DreamDrive Pro was not worth purchasing because assisted driving was not going to be available for some time. Based on that guidance, I leased the vehicle with only DreamDrive Premium.

Now I’ve learned that assisted driving is being released on July 30, and because my vehicle lacks DreamDrive Pro, I’ll miss out on a feature I greatly wanted and would have gladly paid for had I not been misled.

I reached out to Lucid Support and was told there’s nothing they can do—no upgrade option, no workaround, no customer-first solution. As a loyal Lucid owner who has invested significant money and faith in this brand, this lack of accountability and flexibility is extremely disappointing.

All I’m asking for is a fair opportunity to access the features I was steered away from based on inaccurate or misleading information from a Lucid representative. I am even willing to pay to upgrade, but to be told “too bad” is unacceptable from a company that markets itself on innovation and customer experience.

I hope this complaint reaches the leadership team and prompts Lucid to make this right—not just for me, but for others who might find themselves in a similar situation

Wonderful car with the most horrible service. I ordered my car in December and was supposed to receive it February. The delivery got delayed. And then it was delayed again. So, I said I really like the car , let me get the car similar to what ordered from the stock. And they did, they found it. It was a bit more expensive, had a few extra features but I really couldn’t wait anymore so I accepted it. My only concern were the low profile tires with which I had poor experience before. But they assured me that these tires are really great, much more reliable than on any other car I had before. And God forbid something happened, they ll give full service, they ll replace tires, they will give me a loaner, they even mentioned something about one year warranty… Well, I drove under 3,000 miles in four months, two tires blew up. Service non-existent, warranty is a smoking mirror, the response from the dealership is complete ignoring.

Conclusion: great ride and horrendous service. They care about the customer only till the sale is complete. Don’t buy it because they will spit at you the moment you will need any service from them!

We own a 2022 Grand Touring (Sticker Price $140K). Incredible car, until something goes wrong. Support is nothing short of nightmarish. We are currently working through issues with the exterior camera system that went completely dark & no longer works, phone charging pad that also doesn’t work, and temperamental trunk closing struts that rarely work. The Homelink Garage opener is also filled with issues so we just use our clicker….Still one month into the journey & patiently waiting for parts & scheduling service at a third party garage that Lucid contracts. We are extremely concerned at this point…and it gets even more regrettable daily.

Another added frustration came recently while one of Lucid’s mobile service technicians were at our home, attempting to repair our Grand Touring. The technician advised us to take advantage of a new recall/rebate for all weather floor mats.

Considering our original floor mats are pristine, and we do not need to replace them, the technician pointed out the rebate program for reimbursement & floor anchoring that would help prevent our current mats from sliding around the floor.

In turn, we were instructed to order new mats on the website, which costed $307.50, to take advantage of the program. Technician even helped us order the item to ensure we did it correctly.

We received the new floor mats but unfortunately, the mats sold on Licid’s website are only compatible with 2024 models or newer....which doesn't work for our 2022 GT. We literally were told to buy incompatible floor mats that we didn't need in the first place, and they don’t fit nor align.

Upon reaching out to the technician for help - Our technician told us the Website store is a different part of Lucid & he couldn't help fix the issue. He took full responsibility for the miscommunication but said his hands were tied to genuinely help, and we were on our own to battle the website store. In turn, we have been calling every number/department we can, just to get a resolution.

After countless hours across several days since, we got the standard response via email laying out the financial penalties we'd face by trying to return these incompatible floor mats...we must pay for the return label, we will have the original shipping costs of $40 deducted from our reimbursement, and a 15% restocking fee. Super nice people.

After many more hours of calling, and begging for anyone to help us...we finally got some marginal help with a return label & removing the "15% Restocking Fee" but, we are still being charged $40 for the initial shipping.

In turn, we returned the mats which were received by Lucid, according to FedEx tracking. So now Lucid has the floor mats in hand BUT, We haven’t received any confirmation nor reimbursement for the return, so we went back to calling into the Website store again - just to get a run around that no one can help us, no managers nor supervisors are available, and someone will call us back....which never happens.

All over some FLOOR MATS we didn't need in the first place....

Would love our $$ back. Would love reassurance that Lucid isn't fraudulent. Would love to see anyone at Lucid resolve a simple issue, admit a silly error, and make things right…oh, and we’re still struggling to get an assortment of issues fixed with the car.

If you’re looking to buy a Lucid, don’t. If you need service or support, it’s an awfulexperience that will drain your time and $$….& the Lucid team truly does not seem to care whatsoever. Run away.

I have had my Lucid Air Touring (sticker price about $100k) for over six months now. About 30 days ago I was on the highway and got a flat going highway speeds. Only option was the Lucid delayed. Anyway, the original “estimate” when the car came in was around $1200. Then the next day it jumped to over $6,000. Lucid has kept my car hostage for almost a month while my insurance company investigates their outrageous $300/ hour labor charges to change a tire, a rim, a couple of a sensors and cheap plastic undercarriage cover that has fallen off more than once already. This is AFTER the insurance company has paid out $200 an hour to the same lucid dealer for service a month ago on other claims from other clients. This is the Lucid in Miami. The Service Manager is Mary Ann Jaramillo and the “Client Advisor” is Israel Vazquez. I will never in my life buy another Lucid again. I also advise for nobody to either.

Ich habe nunmehr seit 3 Monaten den Lucid Air Pure und muss sagen, dass es eine reine Enttäuschung ist.

Bei einer Testfahrt mag man ggf noch begeistert sein. Wenn man das Auto dann aber im Alltag nutzt, geht's los...

Ich gehe jetzt gar nicht auf alles ein, weil das zuviel wäre. Aber ein paar Punkte möchte ich dennoch erwähnen:

Optik eine Sensation. Auch die Fahrleistungen sind super und herausragend. Ebenso das Platzangebot. Das war es dann aber fast schon auf der wirklichen Plus-Seite.

Die Negativliste ist extrem lang und wird von Woche zu Woche länger.

Verbrauch? Im reinen Fahrbetrieb okay, aber bei weitem nicht so super, wie es teils dargestellt wird. Jetzt im Winter sind wir bei mindestens 20kW/100km mit der Tendenz zu eher 22. Mit etwas Autobahn bei 130/140 Tempomat sind es auchmal 25kW/100km.

Wahnsinn ist aber, dass über Nacht jeden Tag etwa 2-3% einfach so weg sind. Und das ist eine Frechheit. Wohin diese 2-3% verschwinden kann ich echt nicht sagen. Aber das ist eine Farce. Über Nacht! Also auf etwa 8-10 Stunden. 1% pro Tag Stillstand ist ja okay. Aber bis zu 3% über Nacht ist ne Frechheit...

Dann geht mal der Kofferraum nicht mehr über den Aussenschalter auf und am nächsten Tag geht's wieder. Dann sagt das Auto, dass kein Schlüssel erkannt wird und man den PIN zum Fahren eingeben soll. Batterie des Schlüssels nach 2 Monaten gewechselt, weil das Auto gemeldet hat, dass die Batterie leer ist...

Auch war mal das komplette Infotainment einfach "tot". Schwarzer Bildschirm. Nichts ging mehr. Auto ist gefahren, wunderbar. Nach dem Abstellen, Zuschließen, neu öffnen war wieder alles okay...

Seit gestern hängt nun der Türgriff hinten links. Der rattert sich einen, möchte aufklappen, geht aber einfach nicht mehr. Kann hinten halt niemand mehr einsteigen...

Rekuperation auch ein Witz. Bei dem Auto weiß man einfach nicht, wann die Motorbremse greift und wenn ja, wie stark. Wir hatten vorher ein Tesla Model Y Performance und als Zweitwagen haben wir nen Polestar 2. Bei denen geht One Pedal Drive wunderbar. Im Lucid ist es ein Witz. Mal bremst er, mal segelt er mehr als dass er bremst. Wann was passiert, weiß man vorher nicht. Sich beim Fahren sicher fühlen geht anders...

Fahrwerk und Lenkung kann ich NICHT vom Vorredner bestätigen. Finde ich beides nicht toll. Ich habe vor der Umstellung auf E Mobilität immer BMW gefahren. Und da kann man von Rückmeldung der Lenkung sprechen. Auch beim Polestar ist das wunderbar. Im Lucid ein Witz. Insbesondere weil man sportlich sein möchte. Selbst die Rückmeldung im Tesla war besser. Der Lucid ist extrem synthetisch.

Fahrwerk klappert herum, sobald man etwas Bodenwellen hat. Wir sprechen angeblich von LUXUSklasse. Davon, dass man BMW 7er oder Mercedes S Klasse Kunden abspenstig machen möchte. Da kann ich nur lachen und sagen, dass ich eine solche Selbstüberschätzung noch nie auch nur ansatzweise erlebt habe.

Auch die Lautstärke im Auto hat nix mit Luxus zu tun. Den E Motor hört man im Stadtbetrieb viel zu stark, sodass bei genannten 7er BMWs oder S Klassen von Mercedes definitiv selbst Verbrenner leiser durch die Städte dieser Welt gleiten. Hierzu passen auch die Windgeräusche der Scheiben. Ab Landstraßentempo hört man den Wind deutlich. In einer solchen Preisklasse echt frech.

Das waren jetzt bei Weitem noch nicht alle Punkte. Das Auto kostet 103.750 Euro, wie er bei uns vor der Türe steht. Und das ist eine reine Farce. Der Polestar 2 kostet die Hälfte und ist das bessere Auto. Ich muss generell sagen, dass der Lucid tatsächlich mit Abstand die größte Enttäuschung in meinen jetzt dann 30 Jahren als Autofahrer sind. So deutlich muss ich es hier leider sagen.

Wenn das 1 Jahr rum ist, bin ich froh, den Wagen wieder los zu sein.

The Lucid Motors quality of team, delivery, the service concept and most importantly the car has been the best I have experienced in the last 35 years of driving. Kudos to Lucid for taking care of every detail even though it is a new team/company that is setting things up from scratch. Lucid makes well thought out cars for the people. Compare to Tesla, which makes software attached, poorly stitched together boxes on four wheels, and could not care less cares about your customer or driving experience.

Everyone I have worked with at the company has been great and have kept me informed of what is going on with my vehicle.