Lulu Hypermarket LLC Reviews 170

Pls dont ever use their online shopping!! Esp upon ordering their meat and fish what you ordered online is not as what you expect! Ordered a local beef cubes fo 500 g, came back with 1 pc of beef shank. Yesterday ordered a beef spare ribs came with beef steak cut!! Worst is customer service called someone will pick up and change with a cut items and until now nobody ever came! Worst service, worst customer service! Never again!!

Staffs are very friendly and excellent customer service. They are really helpful. Also the vegetables are fresh and. Highly recommend

No one is there to assist. I was informed someone with come to assist no one showed up.

Worse experience in lulu dubai outlet mall where cooked food serve 2 to 3 days untill that finishes. Playing with customers healths just to cover their losses. Lake of manpower, rude and frustrated staff. Cut fruits are smelling as those are also not fresh.

The website does not display any product within a category, horrible experience since months

Extremely disappointing service.
I purchased a 250 AED gift card from Lulu Hypermarket, but I never received it — not in-store, not by message, nothing. I sent multiple complaints and emails, yet they kept ignoring me and repeating the same excuse: “It’s not our responsibility.”
This is completely unacceptable. I paid for a service and was left with no product and no support.
Honestly, I feel scammed. If Lulu cannot take responsibility for what they sell, then customers should think twice before trusting them. Totally unprofessional Extremely disappointing service.
I purchased a 250 AED gift card from Lulu Hypermarket, but I never received it not in-store, not by message, nothing. I sent multiple complaints and emails, yet they kept ignoring me and repeating the same excuse: “It’s not our responsibility.”
This is completely unacceptable. I paid for a service and was left with no product and no support.
Honestly, I feel scammed. If Lulu cannot take responsibility for what they sell, then customers should think twice before trusting them. Totally unprofessional

The online staff doesn't know the specific details about the product. When ever I order online from Darsit lulu or anywhere in Oman my one or two products always gets cancelled. When ever I call they is always an communication issue maybe they dont have staff who speaks proper english which is universal language. Overall I am done with this nonsense and I hope there will be better company in future who would provide necessary facilitator the customers.

Lulu Kuwait online app , DONT order anything there specially if you are going to refund or exchange . The service they provide on call and what’s app and chat service through the app is the worse I have encountered in Kuwait! The communication with staff through that and even emailing them made me dislike ur service entirely . I made a refund a week ago the item was picked up on last Saturday so that makes it 5 days as of today and I just wanted to check when my refund will come since it’s going to be weekend and no banks working . They don’t reply and takes minimum 5 minutes just saying sorry and always send the feedback technical glitch . Ask the same question many times and it’s making ur clients get mad! I had to call customer care just to call and complain. Is this the kind of feedback back u expect to have ? Make some serious change of ur staff bcz I do not want to order from u again ! Disgrace !

I bought samsung s22 from lulu hypermarket abha branch then when I open the box I discovered that the battery is swollen

This hypermarket chain has a decent selection of groceries, electronics, and home goods. It’s great for picking up everyday items, and I love that they often have sales and promotions, which can really help save some cash. However, sometimes it can get pretty crowded on weekends and it’s a hassle on the counters.. Very long lines.

I’d give it a solid 4 out of 5! :)
The in-store experience was fantastic—everything was well-organized, and the staff were super friendly and helpful. I found exactly what I needed without any hassle.
However, I did notice that their online options could use some improvement, but if you prefer shopping in person, this place is definitely worth a visit.

In general it is a good store… they are everywhere, which is a good thing and not bad with pricing

To be honest i byed honor phone and electric hotplate stove... The stove have 1yr warranty also honor phone. The stove have crack so that i go to lulu to fix coz have 1yr warranty.. Even honor phone not working good. But they said its only crack still working... What is this lulu... Your service not good.....

Terrible experience..Lulu site is very poor.. Could not check out...While clicking checking out always the message is" the store is handling large number of orders..please check back later" And the they could not solve or could not know how to do
Very very bad experience!!

I am writing to express my disappointment with the response and service I received from LuLu Mankhool regarding the iPhone Pro Max 16 I purchased on 17-Jan-2025.
Below is a summary of the issues I faced:
Sequence of Events:
17-Jan-2025: Purchased the iPhone Pro Max 16 from LuLu Mankhool (Proof Attached).
18-Jan-2025: Traveled to Pune, India (Proof Attached). The phone failed to power on despite multiple charging attempts.
19-Jan-2025: Reported the issue to LuLu customer care and Sandeep at LuLu Mankhool. Visited an authorized service center, but no resolution due to the unavailability of technical staff.
20-Jan-2025: Revisited the center. The senior technician identified a hardware issue (Report Attached). I requested an exchange but was advised to handle this at the LuLu Mankhool store.
25-Jan-2025: Returned to Dubai (Proof Attached).
26-Jan-2025: Spent over 5 hours at LuLu Mankhool. The phone charged briefly, but I was informed that a GCC iPhone report was required for an exchange. The phone remains with LuLu Mankhool for resolution (Proof Attached).
Concerns:

The phone has had a hardware issue since day one and now shows scratches from multiple diagnostic attempts, which is unacceptable for a new device.
The resolution process has been highly inconvenient, and the reliance on third-party vendors has eroded my trust in LuLu and Apple.
Request:
I kindly request a replacement for the defective iPhone Pro Max 16 with a new device. It is unreasonable to expect a customer to accept a problematic device as new.

I hope for a swift resolution to restore my confidence in your service.

Didn't receive my product. Refused to give a refund after 30 days. Never again ! The customer service rep had terrible grammar and spelling the email was typed in broken English.

I don't even want to give it one star but that's the lowest possible rating. The quality of trousers i bought it terrible there is lint all over and i only wore that once after the 1st wash the colour also faded.

Great service i got from Mr. Keith. He helped me for my transaction.

Horrible! I wish I had the option to select a zero star service. Horrible the worst in the world