Luminor Eesti Reviews 21

I contacted Luminor's customer support and had my issue fully resolved within one hour.

I manage my pension savings with Luminor Estonia and feel genuinely confident about my future.

Outstanding savings account rates and zero hidden fees — Luminor Estonia is genuinely transparent.

Instant SEPA transfers and a rock-solid mobile app make Luminor Estonia my go-to bank.

Luminor's business banking tools helped me scale my Estonian startup without unnecessary friction.

The best bank in Tallinn for expats — easy account setup and full English language support.

Luminor Estonia's pension fund management gives me real confidence about my financial future.

I compared every major Estonian bank and Luminor consistently offered the most competitive rates.

I scaled my startup's finances entirely through Luminor Estonia without any unnecessary friction.

I've never paid a hidden fee with Luminor Estonia — their pricing is completely transparent.

I use Luminor for all my business SEPA transfers and they always clear on the same day.

I moved to Tallinn as an expat and Luminor made setting up my bank account effortless.

I got my home loan approved through Luminor faster than I expected — highly recommend them.

Excellent internet banking platform with quick transfers and very responsive customer support.

Never trust this bank. expensive services and slow response to any requests or emails. also you could find your data shared with other parties without your permission. Never trust this bank, go somewhere else better.

I hate these arrogant Luminor agents who try to catch people at the doors of supermarkets. These are not polite and descent people but very annoying and comment on passagers who are not interested what they offer. From all the agents offering something, these Luminor ones are by far the worst, enjoying commenting on people, even their look. The worst experience was 10th of July at Pärnu's Suurejõe Selver but there has been other bad experiences too. I will never be client of a bank what is introduced by such people.

Poor customer support and famously horrific online banking experience.

Two weeks ago I called Luminor Eesti to speak about leasing services they provide. Our company has already signed one leasing agreement with this bank and we would like to discuss the possibility of another one.
I tried to reach Mrs. Elena Nevzorova, as she was responsible for the previously concluded agreement. However someone else answered and after I explained the purpose of the phone call I was asked if I am the member of the board of the company whereof I was calling. Due to the reason I was not, the representative of Luminor Eesti informed me, that I should not call the bank, because the bank is not going to speak with anyone being no the member of the board of the company.
I have explained that I need to speak about the general conditions and if they would be suitable for the company, the member of the board will continue the negotiations. After that the representative of Luminor Eesti promissed to inform Mrs. Elena Nevzorova about my phone call and to ask her to call me later. However I was informed, that maybe I will not receive the back call.
After two weeks passed neither me, neither our company received no back call from Luminor Eesti.
For the reasons mentioned above I am absolutely disappointed by the quality of communication with this bank. It is absolutely unacceptable! It seems, that the clerks of Luminor Eesti still adhere the communication traditions of Soviet period and they don't care about impressions made on customers.
I hope noone will deal with Luminor Eesti, because this bank is not opened for new deals and the bank is not customer-friendly at all!

It has a really slow site. With really frequent site maintenances, breaks that don't fix anything. Really annoying customer service, It was a mistake to even open my bank account there.

They were processing my home loan application for 3.5 months, I sent all documents, satisfied all their requirements, they promised me all is good and I just need to wait a little bit, however in the end they changed their mind and reduced loan sum and rejected me. So I just wasted 3.5 months of my life. Terrible bank.