Am comandat o aplica de baie cu cristale, dar din pacate a trebuit sa o dau retur ca avea un element spart si am cerut inlocuirea aplicei, nu banii retur. Procesul de livrare a fost mai scurt decat e... Toon meer
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Lamps are of good quality, easy to mount, and they look just as advertised. Also the site shows a lot of various information about each product, which makes it a lot easier to make the right choice wh... Toon meer
Produsul pe care l am cumparat este pentru exterior, are niste gemulete subtiri, si unul a venit putin ciobit, si nu stateau in spatiul lor, le am lipit cu pistol cu silicon, dar cel mai probabil nu v... Toon meer
Bedrijf heeft geantwoord
Mi-au plăcut corpurile de iluminat-lustrele, ce nu mi-a plăcut este că, globurile de iluminat sunt prea mici, iar becurile de tip E27 nu încap decât cele mici si a trebuit să le returnez toate 11 buc.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contactgegevens
3,7
Gemiddeld
337 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The order included a glass lamp that…
The order included a glass lamp that arrived completely shattered. Since there was no replacement glass globe available, I had to return it to Germany and request a refund. It was quite a struggle to find a suitable box, as I had already destroyed the original one, and to wrap the remaining intact pieces properly.
8 april 2026
Produsul este de calitate
Produsul este de calitate, este ceea ce am comandat. A fost livrat repede și în condiții bune! Mulțumesc
27 maart 2026
Smooth communication and delivery
The communication with the Lumories team was smooth and the delivery service was prompt. I am really pleased about how my order was handled, would definitely order again in the future.
31 maart 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Tiffany lamp.
I have bought a Tiffany lamp.
Strenghts: the on-line site was ok, I had no problem with the order, payment or delivery.
The 2 stars are for the product itself. Made in China, poor quality, bad smell, unstable, colours not at all as in the pictures, short chain to turn-on the light, etc
27 maart 2026
Antwoord van Lumories
Dear Customer,
Thank you for your feedback. We are pleased to hear that the ordering and delivery process was efficient, but we sincerely apologize that the product did not meet your expectations.
Your comments regarding the finishes and quality are very important to us and have been shared with the responsible department for further review. Please contact our Customer Service team via email to info@lumories.ro so we can assist you with the free return and refund procedure.
Sincerely
The Lumories Team
Nu recomand
Nu recomand! Produse de slabă calitate! Am solicitat returul produsului, am primit mail ca i voi primii pașii necesari pt efectuarea lui însă nu am mai primit nimic!
27 maart 2026
Antwoord van Lumories
Bună ziua,
Va multumim pentru feedback si ne pare rău să auzim despre experiența dumneavoastră și vă cerem scuze pentru disconfortul creat.
Colegii noștri de la Serviciul Clienți au verificat situația și v-au trimis un e-mail cu informațiile necesare. Vă rugăm să verificați și folderul Spam, în cazul în care mesajul nu apare în Inbox.
Va multumim.
Cu respect,
Echipa Lumories.
Produsul pe care l am cumparat este…
Produsul pe care l am cumparat este pentru exterior, are niste gemulete subtiri, si unul a venit putin ciobit, si nu stateau in spatiul lor, le am lipit cu pistol cu silicon, dar cel mai probabil nu vor rezista, fiind de exterior, vor fi expuse caldurii si frigului, probabil se vor sparge pana la urma gemuletele...
20 maart 2026
Antwoord van Lumories
Bună ziua,
Vă mulțumim pentru feedback și ne pare rău pentru experiența cu produsul primit. În astfel de situații, nu este nevoie să recurgeți la reparații improvizate; vă reamintim că puteți înregistra un retur gratuit în termen de 50 de zile direct prin portalul nostru de „Retururi și reclamații”.
De asemenea, dorim să menționăm că produsul ales are un grad de protecție IP44. Acesta este rezistent la stropire, însă pentru o durată de viață optimă, recomandăm montarea lui în zone exterioare acoperite (sub o streașină sau un acoperiș). Dacă zona de montare este direct expusă intemperiilor severe, vă recomandăm să optați pe viitor pentru produse cu un grad IP mai ridicat.
Vă stăm la dispoziție dacă doriți ajutor pentru a alege o alternativă mai robustă sau pentru procedura de retur.
Cu stimă,
Echipa Lumories
More then 10 days from order to receive…
More then 10 days from order to receive the goods.
No answer to my mail.
Lak of information at phone, then no answer at all!
25 maart 2026
Antwoord van Lumories
Dear Customer,
Thank you for your feedback and we apologize for the delay. Our products are shipped from Germany with an estimated delivery of 4–7 working days. According to the tracking records, your order was delivered on 02.04.2026.
Regarding your messages, we haven't received an email from your address, please verify that you are sending to info@lumories.ro
We are also looking into your feedback regarding our phone support to ensure better communication.
If you have any further concerns, please reach out to us at the email above.
Best regards,
Your Lumories Team
Good things come to the one who waits
Delivery took longer than expected, but the product met all expectations and more.
19 maart 2026
I received the order but 1 of light…
I received the order but 1 of light bulbs was smashed. The package was not labeled FRAGILE so the curier didn't’ know what was transporting.
23 maart 2026
Antwoord van Lumories
Dear Customer,
Thank you for your feedback. We sincerely apologize for the damaged light bulb received.
To resolve this situation, please register a free return via our online portal or contact our customer service team with a photo of the damaged item. We will ensure a replacement or a refund is processed for you as quickly as possible.
Best regards,
Your Lumories Team
Produsul corespunde asteptarilor
18 maart 2026
Recomand
Au reacționat foarte rapid și au înlocuit un dispozitiv de iluminat care a sosit cu abajurul spart. Am comandat deja de 2 ori și totul a fost în regulă.
23 maart 2026
Communication after the order was very…
Communication after the order was very bad. My order was cancelled only after sending one email. After first order, my money were returned without any notice, my order having remained active, then, my order was cancelled. Overall, one of the worst experiences with online orders.
18 maart 2026
Antwoord van Lumories
Dear Customer,
Thank you for the feedback and we sincerely apologize for the frustration. Please note that our system sent two payment reminders on March 3rd and 7th before the order was automatically cancelled by our warehouse in Germany due to non-payment.
The refund was issued immediately upon cancellation as part of this automated process. We are sorry if these notifications were missed and will use your feedback to improve our communication.
Best regards,
Your Lumories Team
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