3 weeks and my items haven't shipped No response from CS by email or on social. I'm in the US so I can't easily contact by phone or message. I've never had a customer experience like this in my... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I left overnight Eternal eye patches . It was really easy to stay all night because I didn’t felt any uncomfortable feeling or annoying feeling while sleeping . Easy to apply too. No redness or irr... Toon meer
Total game changer, I tried the Revive anti-aging Non-surgical Solution for Deep Forehead Lines & Smile Wrinkles. I've never tried a product like it before and was curious, I could see visible result... Toon meer
My intense pulsed light wrinkle reducing instrument ES -1081 arrived today, thank you, the instructions are awful, I am 73 years old and thought I would treat myself and improve my wrinkles, milia an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Award Winning Skincare
Contactgegevens
Chiswick Business Park, Building 3 566 High Road, W4 5YA, London, Verenigd Koninkrijk
- +44 20 8899 7478
- info@lunamicrocare.com
- lunamicrocare.com
3,7
Gemiddeld
60 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not seeing any difference and my under…
Not seeing any difference and my under eyes look puffy
30 april 2024
Antwoord van Luna MicroCare
Dear Alison,
We’re sorry to hear about your experience with our product. Your satisfaction is our top priority, and we understand the frustration when the expected results aren't met.
Please note that like our clinical trials suggest, you need 4 weeks of consistent use to get desired results.
We're committed to ensuring that our customers are delighted with their purchases. Please reach out to our customer support team at info@lunamicrocare.com so we can assist you further.
We appreciate your feedback, which helps us improve our products and services.
Kind regards,
Team Luna
Extremely disappointed with the size of…
Extremely disappointed with the size of the patches. Will not order again.
30 april 2024
Antwoord van Luna MicroCare
Dear Brenda,
We're sorry to hear about your disappointment regarding the size of the patches. Please note that the dimensions of the patches are clearly displayed in the images on our website. Additionally, it's worth mentioning that once the patch is applied, it will affect an area three times larger than the application point.
Thank you for bringing this to our attention. We value your feedback and are here to assist you further if needed.
Best regards,
Team Luna
Spot Clarifying Flawless Kit is easy to…
Spot Clarifying Flawless Kit is easy to use and effective. I had a big painful spot on my nose.
First, I cleaned my skin with the cleanser - swab provided and applied patch directly to the spot.
In just two hours, the self-dissolving micro-cones start working.
Pain and redness are gone. Really impressed. It's quick, effective, and really works wonders! Highly recommend!
7 mei 2024
Review zonder uitnodiging
A fast and efficient resolution
There was a little hick up with the delivery, but Lunamicrocare were incredible. Very fast communication on both email support and the instagram business chat. The problem was resolved fast and efficiently and I really felt that they too a very personal approach. The products are expensive but the forehead patches worked a treat. Will be ordering again.
21 april 2024
Antwoord van Luna MicroCare
Dear Polina,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
Our team takes great pride in offering a personalised approach to customer care, and it's heartening to hear that you felt this during your interaction with us.
It's amazing to hear that our forehead patches worked wonders for you!
Thank you for your support, and we look forward to serving you again in the future. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Warm regards,
Team Luna
Brilliant
Brilliant!
Products are high quality, and they actually work!
Will definitely be using again and again.
Delivery was fast also.
15 april 2024
Antwoord van Luna MicroCare
Hello,
Thank you so much for your brilliant feedback! We’re thrilled to hear that you’re enjoying our high-quality products and seeing real results.
It’s also great to know that our fast delivery met your expectations. Your satisfaction is our top priority, and we’re so glad we could provide a positive experience.
We’re excited to continue being a part of your skincare routine! If you ever have any questions or want to share more about your experience, don’t hesitate to reach out.
Warm regards,
The Luna Microcare Team
Really high quality products
Really high quality products, the Flawless patches worked well at drying out some cystic acne that popped up on my cheek. I haven't yet seen a huge difference with the lessening of pigmentation from the Enlighten and Luminous but I will continue to use and look forward to seeing the results over time.
19 april 2024
Review zonder uitnodiging
Items arrived quickly as promised
Items arrived quickly as promised. Sadly haven’t had a chance tiguse thenbueg but will do today.
27 maart 2024
Antwoord van Luna MicroCare
Hello,
Thank you for sharing your experience with us! We’re so glad to hear that your items arrived quickly and as promised.
We’re excited for you to start using them, and we can’t wait to hear about your results! If you have any questions or need assistance as you begin, don’t hesitate to reach out—we’re here to help.
Thank you again for choosing Luna Microcare, and we hope you enjoy your products!
Warm regards,
The Luna Microcare Team
I recently had the pleasure of trying…
I recently had the pleasure of trying Luna MicroCare's skincare products, including their Flawless Micro Channel acne patches and Rossa mask. I was impressed by their effectiveness and the noticeable results they delivered. Not only are the products cruelty-free and vegan, but they also utilize innovative technology that left my skin feeling refreshed and rejuvenated. I highly recommend Luna MicroCare to anyone looking for high-quality skincare solutions.
27 januari 2024
Review zonder uitnodiging
So effective 🤩🤩
Loved the products! Acne set really dried out my spots! Will definitely repurchase
10 maart 2024
Review zonder uitnodiging
Amazing products and great customer…
Amazing products and great customer service! A very happy customer.
28 maart 2024
Review zonder uitnodiging
I really loved the face masks
I really loved the face masks, my skin is looking really smooth and hydrated.
28 maart 2024
Review zonder uitnodiging
I really enjoyed the products from…
I really enjoyed the products from Luna.
I applied patches under my eyes at night because in the morning I look very tired, in the morning my eyes look fresh. and shining in it just once. I am delighted with the products. I recommend 😍😍😍😍
24 maart 2024
Review zonder uitnodiging
Antwoord van Luna MicroCare
Hello,
Thank you so much for your wonderful feedback and recommendation! We’re absolutely thrilled to hear that you’re delighted with our patches and that they’ve helped your eyes look fresh and radiant in the morning.
Our goal is to provide effective, easy-to-use solutions for your skincare needs, and it makes us so happy to know we’ve made a positive impact on your routine. With continued use, we’re confident you’ll continue to see even more amazing results.
Your kind words and recommendation mean the world to us. Please don’t hesitate to reach out if you have any questions or want to share more about your experience.
Warm regards,
The Luna Microcare Team
Great results but lasted only an hour…
The under eye patches are amazing. Fine lines almost disappeared overnight! I was so happy until they came back only after an hour or two… I will continue to use them for a few more weeks to see what happens.
25 januari 2024
Review zonder uitnodiging
Antwoord van Luna MicroCare
Hello,
We hope you’re doing well. First of all, thank you for sharing your positive experience and feedback about our product.
To achieve the most effective results with our microneedle under-eye patches, we recommend a consistent 4-week usage. Ideally, you should use them once a week for at least 2 hours. For even better results, you can leave them on overnight. Since facial muscles are relaxed during sleep, the microneedles can dissolve beneath the skin more effectively and deliver optimal benefits.
We are eagerly looking forward to hearing about your results! Please don’t hesitate to share your experience with us; your feedback is incredibly valuable.
Warm regards,
Great product!
I met the Luna product in Cyprus. It was the most effective product I used in skin care, especially during the covid period. I have been using it regularly for about three years and I have not seen any side effects. It is quite simple to use. The effect it leaves especially under the eyes and around them is excellent. I strongly recommend it.
19 januari 2024
Review zonder uitnodiging
Amazing product range
I know the company and the product range from the beginning and as a sensitive skin person i really love how delicate and effective they are.
Myself also my patients all love the Luna patches and the Rossa rose masks especially.
Strongly recommend as they are unique and amazingly effective for your skin.
16 januari 2024
Review zonder uitnodiging
I use the product for 2 weeks and I…
I use the product for 2 weeks and I already see changes . It’s amazing I love it !!
3 januari 2024
Amazing product
My husband bought these eye patches for me. They were just amazing
15 december 2023
Review zonder uitnodiging
Great products
I love the eye patches from Luna Microcare. I don't have dark circles, but I have tired looking eyes sometimes and these really help my eyes look refreshed. I'm too afraid to get a treatment under the eyes so this really helped smooth out the wrinkles.
15 december 2023
Review zonder uitnodiging
Antwoord van Luna MicroCare
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying our eye patches and that they’ve been helping your eyes look refreshed and smooth.
We’d also like to highlight that our product is clinically proven to deliver visible improvements to the delicate under-eye area. Using advanced microneedle technology, our patches are designed to target fine lines and tired-looking skin effectively, providing professional-level results without the need for invasive treatments.
Your trust and satisfaction are incredibly important to us, and we’re so happy to be part of your skincare journey. If you have any questions or want to share more about your experience, please don’t hesitate to reach out.
Warm regards,
The Luna Microcare Team
The results are OK after use but after…
The results are OK after use but after a few hours, the fewan line comes back I full mode.
26 september 2023
Antwoord van Luna MicroCare
Dear Hanipha,
Thank you for taking the time to share your experience with our product. We're glad to hear that you saw initial positive results, but we're concerned that the effect was not as long-lasting as you expected.
We aim for every customer to be completely satisfied with their purchase, and it seems we have an opportunity to do better in your case. We would love the chance to understand more about your experience and see how we might improve it. Could you please contact us directly at info@lunamicrocare.com ? We're committed to ensuring the quality of our products and we'd like to discuss a possible solution that will work for you.
Your feedback is invaluable to us and helps us to improve our products and services. We look forward to hearing from you and hope to resolve this to your satisfaction.
Warm regards,
Team Luna
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.