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Lees wat reviewers zeggen
I’m extremely happy about the Luna Ring Gen 2. It tracks all the necessary health metrics with commendable accuracy. Inputs from the ring are really helpful in planning the day, especially workouts, s... Toon meer
Good product it was perfect .when there was delay in the delivery I contacted them and they responded quickly Erecya made sure the product reached safely .Im truly satisfied with the product
I ordered the LUNA 2 ring but have only received the sizing kit. I never provided a ring size, so the main product could not have been shipped. Lunazone refused my immediate cancellation request, clea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luna Ring is a smart wellness wearable designed to help users better understand their health through continuous, science-backed insights. Worn comfortably on the finger, Luna Ring tracks key biometric signals such as sleep patterns, heart rate, heart rate variability (HRV), activity, stress, temperature trends, and recovery.
Contactgegevens
Two Horizon Center, 15th floor, Nexxbase Innovations Pvt Ltd, Golf Course Road, Gurgaon, Haryana 122003, India., 122003, Gurgaon, India
- product@lunazone.com
- lunazone.com
3,5
Gemiddeld
37 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Such a great ring to track so many…
Such a great ring to track so many things. I am into fitness and it’s a great addition to track important metrics.
2 januari 2026
Review zonder uitnodiging
Live tracking my workout with this
Live tracking my workout with this, helps me track realtime heartrate.
8 januari 2026
Review zonder uitnodiging
Good product
23 december 2025
Review zonder uitnodiging
ring stops working after 6 weeks of use
this ring is a real joke, after 5-6weeks of use , it just stopped working, it doesnt pair again, it's fully dead, its not detected by bluetooth. Customer support makes everything to keep the back and forth communication with no solution or replacement offer. Do not buy, this is clear an scam. 300USD spent and cant use the ring after 6weeks
20 november 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
DO NOT BUY !! Terrible product and non-existent customer service
I bought the Luna Ring 2.0, and it has honestly been one of the worst product experiences I’ve ever had.
The ring works very poorly. You have to manually sync it with the app every single day, otherwise all your data is lost. Some nights are not detected at all, and sometimes the app records naps instead of full nights of sleep.
I compared the Luna Ring several times with an Oura Ring, wearing both simultaneously and Luna’s data is completely inaccurate and far from reality. The sleep tracking simply cannot be trusted.
The delivery was also a nightmare. It was delayed for weeks, and despite my clear instructions (I travel often and gave them multiple addresses with a strict deadline), they still shipped the charger over a month late to my old French address, after confirming it would be sent to Indonesia.
Their customer support is equally disappointing. They acknowledged the issues but refused to refund me, only offering an exchange instead. When I clearly requested a refund, they went completely silent and stopped replying altogether.
Overall, this has been a catastrophic experience, an unreliable, overpriced gadget with one of the worst support teams I’ve ever dealt with. Save your money and avoid this brand at all costs
28 oktober 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
I honestly regret buying this ring
I honestly regret buying this ring. It stopped working after only a few months, and the support process has been nothing short of a nightmare. Responses take weeks, and they keep asking for information I have already provided multiple times.
It feels like there is no real intention to fix the issue, only to delay and deflect until the warranty period runs out. For a product marketed as cutting edge health tech, it feels more like a scam at this point. I would strongly caution others before buying.
16 oktober 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Avoid at all costs.
I ordered my ring, and then the order was pending for over a week. I queried it - no response. I followed up - no response. After more than a dozen emails I got fluffy responses so I went to my bank. They won't cancel the order, they won't do anything ... I would honestly avoid like the plague... this is not a good company and the service is even worse!
29 september 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Good ring and Very poor service and support
Good ring and features, extremely bad customer service , continuous delays and miss direction. They made a mistake with the order and said it would be replaced, it’s been 4 months , each time asking me to fill up a form and now stating 3 days to ship without any updates after 2 weeks.
Very disappointing for a company that has a good product but I wouldn’t buy anything new it comes up with due to poor customer service
15 september 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
DO NOT BUY A ONE OF THESE RINGS!
DO NOT BUY A ONE OF THESE RINGS!
They don’t work, had me down as sleeping when I was walking through an airport, steps inaccurate, customer services delay coming back to you and then refuse refunds, the material is cheap and gave me a rash, battery life lasts two days, don’t touch them!!
20 augustus 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Do not buy their products
Do not buy their products. Purchased the new Ring and first day already reached out to service as it was not tracking steps, sleep or vitals accurately. Their website says 98% accuracy but it’s every day 40-50% step count accuracy, any time you lay down it counts as sleep (so reading, sun bathing, watching TV on couch), and hRV is always random. Tried working with support but they kept responding nonsense and asking for screenshots of error message. There are no error messages, I use different tracking devices and am comparing data.
Whatever you do, do not purchase. False advertisement and they do not want to help fix issues or solve product inaccuracies. Complete scam.
20 juli 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
No Luna ring and no refund! Terrible customer service!
I was very excited to receive my Luna ring gen 2. I pre-ordered in April and waited patiently for it to be delivered. They shipped it on July 1st with an eta of 10-14 days. On the 10th I got an email from customs (I live in Portugal) requesting the proper paperwork before they could clear the shipment. I contacted Luna service requesting the invoice and specific info to forward on… after a number of emails back and fourth they were still not able to provide the correct paperwork and after 13 days fedex emailed me to say the package was going back to Luna. After that I tried for over a week to request a refund since my ring never arrived and Luna hasn’t refunded me anything. I’ve now contacted my credit card company for a refund. The customer service has been awful, I will never buy anything from this company again. Such a terrible experience and so disappointed in Luna. Don’t order anything from this crowd!!
23 juli 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Scammed company
Scammed company. Placed the order by accident the quantity then I requested for refund immediately in 30 minutes they ignored my request and just continued to ship the product and won’t offer refund. I have to report them to the bank
21 juli 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Absolutely do NOT recommend
The Luna team started strong with communication and assurances. I ordered and paid months ago and was incredibly excited to receive my ring. Initially they were beyond helpful to make that happen. I explained in March that I would be in the USA for a month in June and they assured me that it would DEFINITELY arrive in time and if not, they would reroute or send me a new one to my address abroad. They ignored 3 emails as my departure date approached with no ring in sight. Now my ring has arrived in the states and I won’t be there for another YEAR to receive it. They have not made good on their promise to aid in its proper delivery or to send a different one as promised. In fact, all they’ve done is send one sentence responses that are useless or better yet stop responding entirely. Ghosting existing customers? Really? They appear to only be helpful when it suits their sales but not when customers actually need assistance due to their poor planning, false promises, and obvious lack of communication. So incredibly disappointed to have gambled on a newer company instead of trusting myself and choosing an already established and proven smart ring like Oura.
18 juli 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Terrible Customer Service.. Avoid..
I have been waiting for my ring for months.
I email for updates, changed colour, thank you for your patience, your awesome, and still no sign of the ring or updates on when it will be delivered.. My patience is starting to wear thin.. I wish I would of purchased another brand locally.. Quick to take my money..
25 juni 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Same experience as Mrs Belinda…
Same experience as Mrs Belinda chillingworth. I ordered in February and it's now June 24th. I have been put off X times with some excuse or other, a new date has been promised and - who would have thought it - this was not kept either. Every time I heard thank you for your patience, but it's slowly coming to an end….
Advertising on Instagram every day, but a customer service to run away from!
24 juni 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Dreadful experience
Ordered and paid for a gen 2 ring in March. Still awaiting delivery. Emailed 13 times, got a generic response, thanking me for my patience. Well my patience has finally run out and I still can't get someone to commit to returning my money. Do not order...scam company
17 juni 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Long wait for delivery
It’s a long time from the moment you buy it and the delivery time . Too long.
I had an issue after few dear wearing the ring but its easy to communicate as you stay in touch from whatsapp and all sorted quickly ☑️
The ring is very light and easy to wear 
15 februari 2025
Review zonder uitnodiging
Antwoord van LUNA
Hi,
Thank you for your honest feedback and for sharing your experience with us. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. Improving delivery timelines is an active focus area for our team.
We’re glad to hear that once you reached out, our support team was able to assist you quickly and that communication via WhatsApp helped resolve the issue. It’s also great to know you’re enjoying how light and comfortable the ring feels.
If there’s anything further we can assist with, please feel free to contact us at **[product@lunazone.com](mailto:product@lunazone.com)** with the subject line **“From Trustpilot”**, and our team will be happy to help.
Thank you again for your feedback. It helps us improve.
Team LUNA
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