Lune Toronto Reviews 12

This company is a scam. DO NOT order from them. When you order from them, they will send a much cheaper (vague) look alike & then only offer a store credit when you are outraged by this fraud. If you want a full refund, they will tell you to return the item to their Chinese location. International shipping is very expensive.

Pure scam. Negative 100 review. Items not as shown in pictures- such a poor quality falling apa Renee,

Thank you for taking the time to explain your concerns — I truly understand how disappointing this must feel, and I appreciate you sharing the details with us. You’re in good hands, and I’d like to help resolve this as smoothly as possible.

We’d like to offer you the following three options, in order of ease and speed:

Option 1 – Partial Refund
We can offer 20% partial refund as a gesture of goodwill, issued directly back to your original payment method. This allows you to receive compensation right away without needing to return the items.

Option 2 – Replacement Items (shipping cost only)
If you’d prefer, we can arrange replacement items for you (either the same styles or alternative items), at no cost for the items themselves. Only a shipping fee would apply.

Option 3 – Store Credit
We can provide $30 store credit that can be used anytime in the future, with no expiration.

Please let me know which option you’d like to proceed with, and I’ll take care of everything right away. I’m here to help and want to make this right for you.

Warm regards,
Lune

Renee Carriveau wrote:

Please be advised that I wish to return all 3 items.
Jessica Teddy Coat         $94.99
Layla Long Sleeve Dress     $84.95
Layla Long Button Cardigan  $59.99

All items are of such poor quality in material and their lines do not match up on hems and button up areas of sweater. The items are not as depicted in the pictures or description. Total misrepresentation - Fraud alert!

I bought a few items on line with Lune Toronto and I had to exchange an item to get the right size. the level of communication was 5 star. They were helpful, kind and considerate. very well done. GREAT experience.

Brutal I ordered 6 pairs or pyjamas as Christmas presents, that came mid January. The quality, sizing was nothing like advertised. Cant get a refund, dealing with a bot and AI for customer service wouldn’t even give them a 1. Do not order from this site, it’s a total scam, fake site.

I would like to give a less than 1 star because this business is AWFUL!!! I ordered 2 dresses. Size 4-6. What came in the package was size small that would fit a size 14 woman! When I tried to refund or get exchange for an extra small, Lune Toronto acted like they were doing me a favour by saying they don’t have anything smaller, and there is no return and she could refund me only 20 percent.

But now, 4 emails later, no refund whatsoever and NO REPLY!!! This company is a FULL SCAM!!! Do not order ANYTHING from them if you don’t want to lose your money.

Please do not order!! Quality is horrible, customer service is the worse. Biggest mistake to purchase from this "company"

I would like to give it less than one star but I can’t ! This is an absolute fraud. The items were nothing like photos or description. Zero quality. And now they will not return and are offering the most complicated ways to “make it right” DO NOT WASTE YOUR TIME

They don’t even deserve 1 star. The dress looked nothing like the pic and their return policy is a scam!
Option 1: Partial refund
We can offer a 10% partial refund back to your original payment method, with no return required. This option avoids the time and cost associated with international return shipping.

Option 2: Replacement item (shipping cost only)
If you’d prefer, we can arrange a replacement item in a different size or style that may suit you better.

Option 3: Store credit
We can also offer $20 store credit for future use, giving you flexibility to choose something else at a later time.
Just warning you don’t order from them!

Unnecessarily complicated return policy and seems to be scamming that it's a Canadian company (Lune Toronto) but everything ships from Asia. Impossible to get your money back due to the return policy and garments are not of a quality for the price. Beware.

Beware this site is a drop selling company actually based in China NOT Toronto…making returns unnecessarily complicated and very expensive. The quality of items are extremely poor and cheap for the price paid. Overall not a good experience. Better off just buying from SheIn or another fast fashion brand for a better price.

This appears to be a fraudulent website, pictures show a brick and mortar storefront and claim 25 years in business.
There is no address or phone number
The product ships from Asia. The item sent is a poorly made representation of the pictured item on the website

I have to say my experience was perfect with Lune
I had an issue with sizing and they couldn't have been more professional and helpful and took care of everything
You need not worry when ordering from this great online store. 👍👍👍👍👍