Having bought the Paragon Bib shorts in Canyon (dusky pink colour) and the fitted so well, I ordered the matching summer jersey. When the parcel arrived it was in fact another pair of bib sho... Toon meer
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Lees wat reviewers zeggen
Bought a pair of the Paragon Signature bib shorts as they come highly reviewed and I like the fact they're made in the UK. First impressions are really good, the material is amazing. Nice and compress... Toon meer
I normally wear Assos, but came across Lusso and what a find these are. Incredibly comfortable, fit better than expected, and most importantly they stay put on long rides. Went into the factory a... Toon meer
Quick, easy and great British products at brilliant prices. Never had a bad item yet and all my clothing room Lusso has exceeded my expectations by a country mile. No exaggeration but their products h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Lusso, we have been hand-making cycling clothing in Manchester since 1982. In our 40 years of history we have honed in our expertise to deliver premium cycling clothing using the same technical materials and production methods as other leading brands. On our website you will find a complete collection of products including jerseys, bib shorts, jackets and accessories constructed using sustainable materials.
Contactgegevens
Verenigd Koninkrijk
- lusso.bike
Houd rekening met het volgende
4,8
Uitstekend
545 reviews
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Antwoord van Lusso
Hi Phil- thanks for the kind words about our products and apologies our email response time wasn't up to your expectations. If you need any advise or help with our products and our email team hasn't answered you in time, we also have web chat or give us a call on 0161 524 5222 and we can answer more urgent queries :)
Cheers!
Jake
CEO
Good stuff but need to sort out customer service.
Shorts I ordered were good quality but one pair had been incorrectly sized. It took Lusso over 10 days to sort this out. Very difficult to contact them by phone, especally as website was innacuate with their opening hours.
22 juli 2024
Antwoord van Lusso
Hi Colin, glad to hear you've been impressed with the gear! Apologies we let you down on the customer service side this time, let me try and explain why these were exceptional circumstances outside of our control. On Monday 05/08 we had to shut the factory due to a power outage in the area, so we were only able to respond to customer emails remotely but we weren't able to answer your call. We responded to your email that day that you sent on Friday 2nd @15:38 ( we don't work weekends). We have now updated our opening hours on google maps and our website to reflect that we shut at 14:00 on Friday's, apologies for any confusion caused there.
I am however glad to report that despite these issues we managed to resolve your incorrectly sized short query and get the correct item to you on the 07/08 before you left for your holiday on the 09/08.
Again, apologies you feel let down but we couldn't have done much more on this occasion, it is unfortunate that we missed each other when you tried to ring. Hopefully we haven't lost you as a customer, if you need any help or advise ask for me on your next email or phone call and I'm sure we can help you out with a discount on your next order.
All the best,
Jake
CEO
Amazing premium gear at value for money prices
Really love Lusso products. Already have 2 jerseys and I thought I'd try their summer vest/base layer. It exceeded my expectations - great design and fit, and fits like a glove. Great quality and a design and a value-for-money price point.
But, best of all was the really cool eco-packaging and the messaging on the packet. Five star marketing and customer service.
24 juli 2024
Carbon bib shorts
Carbon bib shorts, very comfortable, well made and supporting British industry... what's there not to like. I can highly recommend. Sizing was right. I ordered medium for 31-33 waist and just over 6 feet tall.
19 juli 2024
Review zonder uitnodiging
An exchange was quickly dealt with
An exchange was quickly dealt with. Disappointed that I had to pay £4.65 to post the item back
19 juni 2024
My second pair I liked them so much
Delivered on time and my second pair of bib shorts, I was so impressed with my first pair I went for more!
20 juni 2024
Spring/Autumn Bib Lonfs
Ordered Bib Longs. As these were provided with no pad I contacted Lusso who informed me this could be provided at a small cost.
I was invoiced for this seperately.
All recieved promptly and correctly.
Excellent quality at a great price.
Fantastic race style tights for cooler weather.
17 juni 2024
Great customer service.
Products arrived quickly, but I needed to change size.
Exchange was quick and easy.
The team at Lusso have been great for communications.
19 juni 2024
Arrived promptly
Arrived promptly, well packaged, but no communication that they were on their way.
17 juni 2024
Decent bib shorts but not brilliant
After having used Assos shorts for the last 10 years I thought I would try Lusso. Good buying experience and communication, but I cant help but feel a little disappointed with the shorts. They are not a patch on the Mille Assos shorts in both fit and chamois quality. I will use these for my short lunchtime rides (~20 miles) but would not use them on anything longer.
1 juni 2024
Review zonder uitnodiging
Best fit, form, function and durability...
Three years cycling in Lusso clothing, totaling about 22k miles. Best fit, form, function and durability in the cycling industry. Thanks Lusso!!!
Paso Robles, California USA
18 mei 2024
Another fantastic Lusso garment
Another fantastic Lusso garment, great quality and fit and sure it will last as well as my other Lusso kit
20 april 2024
Great service, disappointing stock levels
Great service, fantastic price in the sale. Love Lusso products, it’s just such a shame that any time I’m looking for anything there are barely any sizes in stock. I appreciate that everything is manufactured in house but really wish stock levels would improve.
21 april 2024
New kit
Arrive on time. Looks to be good quality kit. First ride comfortable, not much more you can say.
18 april 2024
Good quality kit
Good quality kit & reasonably priced. Also, like the after warranty repairs service, meaning that for a reasonable fee you can get your Lusso product professionally repaired.
18 april 2024
Very helpful and top quality kit
19 april 2024
I like buying from a UK Company
I like buying from a UK Company, so tried a couple of Items in the sale. Great quality and at a sale price too whys not to like. I shall be buying again.
25 maart 2024
Epitomises quality!
Lusso cycling clothing epitomizes quality, with a touch of British craftsmanship evident in every stitch. Made in the UK, their Perform Winter Bib Tights excel in both warmth and durability, making them an essential for chilly rides. A wise investment for any serious cyclist seeking top-notch comfort and performance. Delivery and service 10/10.
24 maart 2024
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