Lámpara de mesa perfecta
La lámpara de mesa encaja perfectamente en mi sala. El diseño de madera tiene mucha calidad, y la luz es suave y cálida. Además la entrega fue muy rápida.
27 april 2025
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Bedrijfsgegevens
Geschreven door het bedrijf
LUUGAA was founded in 2017 with a commitment to providing families around the world with a warm and comfortable home experience. Our mission is to help every customer create their ideal living space. LUUGAA offers thoughtfully designed, high-quality lighting products that brighten every corner of your home with beauty, bringing an unmatched sense of comfort and aesthetic pleasure. We believe that every home should have a space that is both cozy and filled with artistic ambiance. Continuously innovating, we provide exquisite and practical lighting solutions to make your living environment more charming and inviting.
Contactgegevens
30 N Gould St Ste R, 82801, Sheridan, Verenigde Staten
- support@luugaa.com
- luugaa.com
I'm really happy with the Bray Pendant…
I'm really happy with the Bray Pendant Lamp. It has a sleek, modern design that fits perfectly in my kitchen. Installation was a breeze, and the light it gives off is just right. A great addition to the space, no complaints at all!
27 april 2025
a small glue mark
There's a tiny glue spot on the paper pendant light I got. It's not super noticeable and doesn't affect function, but still a bit annoying... Everything else is fine.
1 april 2025
This Murano Chandelier is beautiful
This Murano Chandelier is beautiful! It's like art in my living room. The colors are unique, and the light gives a warm glow, making the room warm and elegant. I'm so happy I bought it.
24 februari 2025
Antwoord van Luugaa
Thank you so much for your kind review, Brittany Sunderland! We’re thrilled to hear that you love your chandelier. Your feedback means the world to us, and we truly appreciate your support!
Our mission is to provide stylish and practical lighting solutions, and your satisfaction is what drives us. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re committed to continuing to offer you the highest quality products and service!
Fairly certain this is a fake company
Fairly certain this is a fake company. They don’t respond to emails. Bought items on Nov 28th. And still got nothing. Going to have to cancel it on my credit card.
28 november 2024
Review zonder uitnodiging
Antwoord van Luugaa
Dear Ben,
Thank you for your feedback. First, we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration and would like to offer a clear explanation.
During the New Year period, our customer service team was on holiday, which unfortunately caused a delay in our response. We have been actively following up on the status of your package, and we regret to inform you that the container carrying your order encountered a customs inspection during transit, which resulted in a longer delay. We are in close communication with our logistics partner and are doing everything we can to ensure your lamp reaches you as soon as possible.
We sincerely hope you receive your much-anticipated lamp soon and once again apologize for the inconvenience this has caused. Rest assured, we will continue to monitor your order closely and work to resolve this issue promptly.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us.
Thank you for your understanding and patience.
Best regards,
Total Scam
Total Scam, avoid this company. I received 2 items that DON’T work & was ghosted by the company.
I’m working w a govt agency investigating this company.
I’ve sent many many emails to luugaa customer support to no avail, then they stopped responding. I received 2 lamps that do not work, they are still boxed in my garage.
This company wanted me to take them apart to ensure they were put together correctly, so if you do not want to be treated in this manner, take your business to a legitimate company.
Again, buyer beware & be aware of who you are placing orders with your hard earned money.
15 september 2024
Review zonder uitnodiging
Antwoord van Luugaa
We’re sorry to hear about your experience. At Luugaa, we are committed to being a trustworthy business, providing exceptional products and services to help create the perfect home atmosphere. If you are a genuine customer, please email us at support@luugaa.com, and we’ll be happy to assist you.
However, based on the information provided:
We haven’t received any reports about a single customer receiving two defective products.
We couldn’t locate an order based on the details from your account and review description.
We reviewed all orders placed around your stated purchase date and found no similar issues.
For these reasons, we suspect this may be a malicious attack from a competitor. If this is not the case, we’re more than willing to address any real concerns you may have.
Thank you,
The Luugaa Team
Worth a try
Took about two months for delivery of my lamp and a couple of emails to customer service but I'm happy to report this business is not a scam as I initially thought. Having said that, I haven't installed the lamp yet so will update my review once I am able to.
5 december 2024
Review zonder uitnodiging
Antwoord van Luugaa
Dear Customer,
First, thank you for your feedback and patience, and we sincerely apologize for the inconvenience caused.
Regarding the issue you mentioned with your light fixture order, please understand that the product you ordered is a custom-made item, which requires a few business days for production. We are working diligently to complete your order as quickly as possible, and we share the same goal as all our customers—to ensure that everyone receives their desired and perfect light fixtures as soon as possible.
Regarding the missing order details and order number, we sent a confirmation email to you on November 30th. Could you kindly check if you received that email? If not, or if you have any questions, please feel free to contact us, and we will be happy to assist you in resolving the issue.
Thank you again for your understanding and support. We will continue to strive to provide you with the best service possible.
Best regards,
This is a scam
This is a scam. I ordered some lights and 2 weeks after they hadnt been shipped yet. I also tried sending them a customer service message and it wouldnt let me because "Im not Human". I dont know if the other comments here are legit, but judging by my experience this is a scam
24 november 2024
Review zonder uitnodiging
Antwoord van Luugaa
We sincerely apologize for any inconvenience this has caused. Please understand that the light fixture you ordered is a custom-made product, which requires a longer production time. We have already coordinated with our backend team to expedite production and complete your order as quickly as possible. Rest assured, just like with all our customers, we hope everyone can receive their desired and satisfactory light fixtures as soon as possible.
We highly value your feedback and will continue to work on optimizing our services to ensure that every customer's experience is improved. Thank you for your patience and understanding. If you have any questions, please feel free to contact us.
Regarding the "I am not a robot" issue, this is a protective measure from the platform's system and not something that we have implemented. We apologize for any confusion this may have caused and appreciate your understanding.
Thank you again!
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