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4,4
16 reviews
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Owen was remarkable! He found me the best price (well below the airline rate) and the best itinerary! He promptly responded to my emails and phone calls while being friendly, courteous, and professional. After I made my reservation, one airline wouldn't release the seat assignment but Owen ensured I got the seats I wanted and kept me apprised of the situation. I've already referred Lux Flights (Owen) to my friends!
Michael booked me a 1st class ticket on Lufthansa with a 60% plus savings. Extremely communicative. Highly recommend.
Michael was expeditious in obtaining Business Class airline tickets for my wife and me to Europe. The prices were well below advertised on the various airlines’ websites. I DEFINITELY recommend utilizing them if you are seeking Business or First Class flights!
We had a fantastic young lady who helps us step by step! She was very patient as well and so professional ! We are a couple in our 70 past..:) not always great with our technology devices and this young lady took us by our hands and directed us to do what it was required !! Wow she was great! Her name is Lorraine!I will book again with her next time!! And I told some of my friends about your Business
Travels!
With warm regards! To you Lorraine and your team!
Rosemonde Montano.
Our agent, Ken, was absolutely determined that he would check every resource to get us a good flight home. He didn’t even complain when I called him at 3:00AM to ask him a question. (I’d forgotten about the time difference). Best of all- he go us great seats on both flights! Excellent service
Michael turned a painful situation with Lufthansa around quickly. Thank you. And saved me money
The employee was responsive, proactive and ensured I was able to get a good deal.
I need a last minute ticket and get it with resanable price in short time!
Awful, do not trust at all. I bought a flight from them. Later that night they reached out and needed more information because the ticket was from a KLM points holder. Then they said I would have the ticket emailed to me later that evening. The next morning I have nothing, I send a text and am told they are busy due to people wanting to leave the middle east, but my flights are next on que. Then nothing for several hours. I reach out again and was told would have within in an hour. Two ours later I reach out to be told that KLM had raised the price, but they had something for me the next morning. Unacceptable service.
I actually had found flights myself I was going to get, before trying this useless service. Now those flight prices are gone.
top class service, amazingly responsive, thanks mainly to my agent Vince who is tops in this game....
NMcD
My experience with Michael Ross was extremely positive. He was prompt in answering emails and respected the fact that I did not want to speak on the phone. He got me a good deal on business class from Louisville to London. I would not hesitate to use Lux Flights again. Having flown transatlantic in lie flat seats 6 years ago, I am unable or unwilling to go back to economy. Finding a lie flat seat that doesn't require a bank loan is getting harder each year. Thankfully, I stumbled across Lux Flights.
Robbie is a mad scientist of ways to find killer rates on Biz class flights. We repeatedly satisfied.
We’ve worked with Kevin from Lux Flights several times now for our family’s air travel, and he has consistently gone above and beyond. He’s incredibly responsive and always available, even at short notice, which gives us great peace of mind when plans change unexpectedly. Kevin’s professionalism and attention to detail make the whole process smooth and stress-free.
We’ve been so impressed that we regularly recommend him to our professional network for business travel as well. Truly outstanding service—highly recommended!
Vince is the best and most helpful and resourceful person to find the best deals for me - could not do without him when booking all our flights - he is our go to person for all our flights
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