Luxottica Reviews 

Nach inzwischen vier schlechten Erfahrungen mit Brillen aus dem Luxottica-/EssilorLuxottica-Umfeld ist für mich endgültig Schluss.
- Oakley Kato: sichtbare Einschlüsse bzw. Fehler in der Beschichtung.

- Scuderia Ferrari FZ6008U, gekauft bei Fielmann: Die Brille war bei Erhalt dreckig und staubig, außerdem hatte das Glas Spiel und wackelte.

- Scuderia Ferrari FZ6001: Trotz Anpassung rutschte die Brille ständig über die Nase und war für mich dadurch nicht vernünftig tragbar.

- Noch einmal Scuderia Ferrari FZ6008U, diesmal direkt bei Sunglass Hut: Die Brille kam mit sichtbaren Beschädigungen an den Gläsern direkt aus der Verpackung und geht deshalb zurück.

Ein einzelnes mangelhaftes Exemplar kann passieren. Nach vier solchen Erfahrungen mit verschiedenen Modellen und Käufen habe ich jedoch kein Vertrauen mehr in die Qualität und Qualitätskontrolle.
Bei Brillen dieser Preisklasse erwarte ich einwandfreie Neuware. Ich habe den Produkten mehr als genug Chancen gegeben.

Für mich: nie wieder Luxottica!

Do not attempt to make any warranty claims, this company will deny your claims and also give you the runaround. Made 3 claims with the same product and the first 2 claims were denied because the proof of purchase that I submitted to them wasn’t enough for them. On the third attempt I had a lawyer lined up so I could sue them. Customer service sucks and understand very little and also they were horrible passing down information.

Pessima esperienza con il servizio di assistenza. Ho chiesto la riparazione di un paio di occhiali da sole Armani mod. AR6115T - 48.L Gold, acquistati in Boutique Armani a Torino nel 2022 e quindi non più coperti da garanzia. Il problema è semplice: si è persa una delle viti che collega la montatura alla stanghetta con conseguente distacco della stessa. Per tutta risposta mi hanno offerto di mandarmi un nuovo occhiale con un piccolo sconto rispetto al prezzo di listino!
Anche Armani, come rivenditore, non ci fa una bella figura.

Ray-Ban Meta Does not Repair Out of Warranty Products in India
I Spent Over ₹30,000 on Ray-Ban Meta Smart Glasses. Now They're an Expensive Paperweight
When you drop a serious chunk of change on a pair of RayBan Meta smart glasses, you expect a premium experience worth noting, and honestly, at first, it felt like it. The tech was slick, captured great video, and looked good doing it.

Then my pair hit a snag out of warranty—and the illusion was completely shattered.

If you live in India and are thinking about buying these, do yourself a favor. And hold off!

Here is the harsh reality no one tells you at the checkout counter.

The Discovery: Zero Service, Zero Repair, Zero Options.

When my glasses stopped working, I figured I’d just pay out-of-pocket to get them fixed. It’s expensive tech; things happen, right?

Wrong.

I quickly learned that neither Meta nor Ray-Ban nor their parent company, Luxottica, offers ANY out-of-warranty repair or service options in India.

No battery replacements.

No component fixes.

No paid trade-ins.

Nothing.

There isn't a single authorized service center in the entire country equipped to handle these. Once your warranty period ends, your ₹30,000+ investment becomes fully disposable. If it breaks, your only official option is to throw it in the trash and buy another pair.

The Great Blame-Game Circus I didn't just give up right away. I tried every single channel available to get help from Customer Care, Endless phone. Honestly, calls and email chains that lead to canned automated responses or complete silence.

The Store Visit:

I went back to the store where I bought them. The staff gave me helpless shrugs and told me to take it up with the brand online.

The Brand Runaround:

Meta points you toward Ray-Ban, Ray-Ban points you toward Luxottica, and Luxottica points you back to customer support emails that nobody answers. It’s an endless loop of corporate deflections. The moment they have your money and the warranty expires, you simply cease to exist to them.

Bottom Line: Don't Buy Until They Build Infrastructure

It is mind-boggling that global giants like Meta and Luxottica can flood the Indian market with high-end complex electronics without building a single brick of after-sales repair infrastructure. Smart glasses aren’t standard sunglasses, they contain micro-batteries, sensors, and delicate motherboards, they will break eventually.

Selling complex hardware with zero repair pathway isn't just bad customer service, it’s taking Indian consumers for granted!
Save your money. Until Meta and Ray Ban set up genuine local repair centers and a clear out-of-warranty support policy in India, treat these glasses for what they really are: an expensive luxury.

Scammers. Liars. Thieves. They sent the wrong product, used, and since 40 days no replacement no reimbursment.

Really sad. I always loved Lens Crafters and trusted them most of my adult years living here in Cincinnati because they did so well making lenses for my severe myopia. Then today I realized once again it's a different company altogether who gives no value whatsoever to it's customers. I was 10 minutes late. I am not the best driver. Took wrong turns. I called them twice. I arrived right at the moment of their 10 minute grace period and they had already given my place to someone else in spite of me telling her twice that I was so close then at the door! That showed total disregard for me so how could I trust this company to care at all for the best interest of my vision? It has become too large and even out sources it's complaints!

1 mese per un paio di occhiali che sul sito dava disponibile... sconsigliatissimo! Avviato rimborso

Sono stato al centro Luxottica di Parco Leonardo a Fiumicino, provincia di Roma, dove ho già acquistato due paia di occhiali progressivi per me.
Oggi sono andato per acquistare gli occhiali per mia moglie, che presenta problemi non risolti in altri negozi di ottica.
La signora Denise, con pazienza ed una grande competenza, dopo quasi due ore di prove, è riuscita a trovare gli occhiali giusti, che hanno attenuato i suoi difetti fino a darle una visione nitida e soddisfacente.
Siamo profondamente grati a questa professionista che è riuscita a risolvere il problema, a gratificare una cliente demoralizzata e a proporre un prodotto di alta qualità.
Complimenti anche a Luxottica che si serve di professionisti molto preparati!

L'operatore Leonardo B. del servizio clienti di EssilorLuxottica mi ha seguita passo passo per un problema importante riguardante un mio cliente di negozio. E' stato super efficiente, super paziente,e mi ha guidato passo passo nella procedura. In passato non avevo avuto una così bella esperienza col servizio clienti. Quindi lascio questa recensione di tutto cuore, ringraziando ancora Leonardo B.

**Review Title:** Poor communication and lack of accountability

**Review Content:** I am incredibly frustrated with my experience because it feels like Luxottica completely ignores customer feedback. I have attempted to reach out regarding my issue, but it seems that my concerns—along with those of many other customers—go entirely unaddressed. It is disheartening to feel that providing detailed feedback is a complete waste of time because the company makes no effort to engage with or resolve the problems reported by their users. If you are looking for a company that values its customers and stands behind its products, this experience has made it clear that you will not find it here.

**Key Concerns Regarding Luxottica:**
* **Lack of Responsiveness:** A recurring perception that the company fails to engage with customer feedback on public platforms.
* **Customer Support Accessibility:** Difficulty in receiving meaningful assistance or acknowledgement for post-purchase issues.
* **Accountability:** A breakdown in the perceived relationship between the brand and the consumer, leading to a sense of helplessness when problems arise with products or warranties.

Compré por internet unas gafas de sol prada y me las enviaron sucias, llenas de polvo, y con evidentes signos de uso.
No compren gafas en esta web.

Maybe the most disappointing customer service experience I've had with a premium brand.

A simple warranty claim on my Oakley sunglasses was approved, yet more than two months later the issue still hasn't been resolved. I've spent weeks being bounced between Oakley and Luxottica, with each pointing to the other for what should have been a straightforward fix. They do not even entertain in-store resolutions for warranty claims, they simply kick you online where they can continue to easily ignore you.

If you depend on your eyewear for sport, travel, or any of the activities Oakley heavily markets itself around, I'd think very, very carefully before buying. At the very least, assume that once you spend your money and get your flimsy product, there will be no further interaction with them no matter what their warranty says.

Aufgrund meiner persönlichen Erfahrung kann ich Oakley nicht mehr empfehlen.

Ich habe Oakley Ersatzgläser gekauft. Die Bestellung ist bis heute im eigenen Oakley-After-Sales-System sichtbar: Bestellnummer 100242133, Artikel GLÄSER 0009014 / 12-85660, Preis 116,00 EUR, Status „FERTIG“.

Trotz sachgemäßer Lagerung im originalen Oakley-Etui und kaum Nutzung entstand auf einem Glas ein deutlich sichtbarer punkt- bzw. kreisförmiger Fehler, der nicht wie ein Kratzer aussieht, sondern wie ein Beschichtungs- oder Materialfehler.

Ich habe den Fall gemeldet, alle Daten angegeben, mehrfach Fotos geschickt und vollständig mitgewirkt. Über Wochen gab es jedoch keine echte Lösung. Stattdessen wurden wiederholt neue Fotos verlangt. Am Ende wurde meine Reklamation mit der Begründung abgelehnt, es liege kein Kaufnachweis vor – obwohl die Bestellung weiterhin im eigenen System abrufbar ist.

Anschließend wurde mir lediglich ein kostenpflichtiges Ersatzangebot gemacht, das für mich keine angemessene Lösung darstellt.

Für mich ist das bei einem hochpreisigen Markenprodukt und einem Unternehmen dieser Größe nicht akzeptabel. Ich werde keine Produkte von Oakley bzw. dem dahinterstehenden Konzern mehr kaufen.

Una sola lente (solo la sinidtra) da vicino e da lontano,sbagliatissime,torno dall'oculista che scrive "CAMBIARE GLI OCCHIALI" PER SICUREZZA VADO IN OSPEDALE,IDEM. Vado da un altro ottico e sbaglia di 10 gradi. Vado da un piccolo ottico pago di meno e mi fa lenti perfette. Ora la Luxottica pretende che paghi gli occhiali da lontano riconsegnati insieme alle lenti da vicino,ho tenuto solo la montatura da vicino in plastica. Non ci sono più gli ottici di una volta,uno l'ho tenuto per 40anni,poi purtroppo è volato in cielo.

Filed a claim for meta glasses and they sent wrong pair… horribly annoying.

Un desastre. Compramos dos gafas. En la montura de una de ellas, una pieza comenzó a despegarse y en la otra, la lente se estaba descascarillando. Estén en periodo de garantía pero la empresa no quiere hacerse cargo. Habrá que denunciar ante consumo.

Bought expensive prescription Ray Ban sunglasses on ray-ban.com four years ago. The lenses do not change color evenly anymore, and are full of blotches (and I treated the glasses well the were very expensive). Contact customer service - they can't help because they only deal with dealers. Told to contact a dealer - as far as I am concerned ray-ban.com is the dealer. And which optician will be happy to render service now for glasses bought on the website? I replied to the mail they sent me, as instructed by their ticketing system - the answer I got back was: "Please note you do not have an open enquiry.
If you want to submit a new enquiry, please fill in the form located at this link" - words fail me.

Negli ultimi anni ho comprato due paia di occhiali Sutro una con lenti fotocromatiche e l'altra con lenti trail torch ed entrambi sono occhiali veramente comodi e con lenti che funzionano bene.
Peccato che dopo solo 3 anni in uno dei due la cerniera della montatura si è rotta (e vi assicuro non hanno mai preso colpi). Sento l'assistenza e scopro che la montatura come ricambio non è prevista e l'unica è comprare un paio di occhiali nuovi. Mi hanno proposto la sostituzione a 153 euro quando nel negozio più vicino a casa li ho trovati a 120. Peccato perchè sono belli, ma la qualità e l'assistenza post vendita non si sono dimostrate al livello del prezzo, anche roba presa alla Decathlon a poche decine di euro non si è mai rotta, si è solo sciupata nel tempo. E con Oakley mi trovo con un paio di ottime lenti inservibili perchè non posso comprare una montatura di ricambio.

Avoid Luxottica at all costs if you value customer service.

The moment they take your money, everything sounds polished and professional. Returns are supposedly “easy”, replacements are “simple”, and support is meant to be there if anything goes wrong.

The reality is completely different.

I spent nearly £1,000 on Ray-Bans owned by Luxottica. They arrived in the wrong size. Luxottica’s own team admitted they needed returning and promised refund instructions would be emailed to me.

That was over two weeks ago.

Since then, I’ve spent my time chasing them while being repeatedly told their returns system “isn’t working properly” and to try again later.

Imagine a company this large taking nearly £1,000 from a customer while somehow not being capable of generating a return label.

No replacement.
No refund.
No proper escalation.
No accountability.

I even emailed senior management and received absolutely nothing back.

This is not a small company struggling to cope. This is a global eyewear giant that appears completely incapable of handling a basic return.

If you are considering ordering direct from Luxottica or any of their brands, be very careful. Everything seems fine until there’s a problem. Then you discover just how impossible it is to get a proper resolution.