Luxury Bazaar Reviews 321

I have followed Roman on youtube for a couple of years, so for me it was a no brainer to contact LB for my next purchase. I had two AP´s I wanted to trade in for a gold one.

The process from delivering my watches, and for LB to acquire the watch I wanted (they didn`t have it in stock) were good. All contact were done professionally and honest.

I had one requirement, and that was that the watch needed to be serviced before I got it. That was not a problem, and they got the watch serviced.

I arranged a trip to New York (i live in Europe) to collect the watch. I wanted to be sure to get it because I wanted to bring it on holiday.

When I got home I saw that the watch were lagging. It startet with a couple minutes a day, and ended up stopping completely. I contacted LB and they said they could take it in and look at it. I wanted to wait after my vacation, because that were in a week or so.

The second day of our vacation the watch took in water from 20 cm beyond the water surface. I laid it in rice and waited for it to dry out.

I contacted LB and they said they would not repaire "negligence" (they meant I had not screwed down the crown correctly), and that the water may have done the first problem I contacted them about even worse (and that they now maybe wouldn`t fix that either.) After a lot of communication (good and bad) they ended up reimburse me with 1000 usd on a 37 500 USD watch.

When I got home from my vacation I delivered the watch to AP in Geneva. They didn`t know why I delivered it, but instantly told me this:

- The watch have been polished
- The watch have been opened by someone not familair with AP
- The screws are damaged

Ap took a water pressure test and said it had a severe problem with water ressitance. After they opened the watch they told med that the person who hade opened the watch had incorrectly screwed it back on. Because the rubber gasket had been pressed sligthly, and were not tight.

So - to sumarice. They had the watched serviced, and when it was screwed together it was not done correctly. And they blamed me for the problem.

I had to collect the invoice from AP - and thats not right (in my opinion.)

All inn all: The thing im most disappointed about is that after following Roman Sharf in all these years, and the way he talks about the customer, they`re warranty and that they always want it to be a good relation - were not like this in real life.

So - If you buy a watch from them, thats great, but ask for a price without guarantee.

what a great buying experience at LB. Kevin is first class. the entire process was flawless . will do business again for sure ...thank LB and big shout out to Kevin *****

I recently had the pleasure of working with Dito at Luxury Bazaar to secure my grail watch, and I couldn’t be happier with the experience. From the start, Dito’s expertise and dedication to customer satisfaction were evident. He guided me through every step, addressing my questions and ensuring I was fully confident in my purchase. The attention to detail and commitment to excellence that Luxury Bazaar provides truly sets them apart in the luxury watch world. If you’re in search of that perfect piece, I highly recommend reaching out to Dito and the team – they made this dream come true!

I don't recommend them unfortunately...
Wasted my time for nothing!!!

Poor service & communication.

Dito was amazing to deal with ! He made this whole process quick, easy and stress free . Everything came exactly as described.He will be receiving all of my future business .I can’t express enough how amazing his customer service was. Looking forward to do another deal with him !

As always Ana under promises and over delivers. I find Ana honest and easy to work with and certainly will be dealing with her in the future. I highly recommend Ana to anyone looking for a 1st class luxury experience. Thanks again Ana!

I sold a watch to Luxury Bazaar. From the first interaction with Adrian I felt comfortable and confident. Professional all the way. Communication was top notch. Watch and money was transferred as agreed. Highly recommend LB for customers who wants to buy and sell a watch through a professional and dedicated company.

Got a Tudor from them off of Chrono24. The watch got out to me pretty quick within the US. Had no issues with the quality. I'd buy from them again

Luxury Bazaar is my Favorite place to buy watches. In the recent past, I have purchased around 10 watches thru the Sales Manager, Ana Tenenbaum. She is the absolute Best at procuring Impossible to find watches. Ana is also extremely knowledgeable & genuinely cares abt her clients. She so has a very good eye & excellent taste. I am a collector w/over 100 watches & have dealt w/many dealers & people in the business. Ana is by far the best Sales Manager I have come across in the past 20yrs. Ana always promptly returns messages on multiple platforms. She has always kept to her word 100%, which is rare nowadays. I would hiiiighly recommend Ana Tenenbaum to assist u in ur next purchase; or, perhaps even a sale. Also, I must add Luxury Bazaar is pioneered & led by Roman Sharf, a walking Watch Encyclopedia. He makes Certain their inventory is Always interesting & amazing. Also, Roman & I both love AP the most of all. Trust me, seek out Ana Tenenbaum w/Luxury Bazaar for your next watch. I promise you will thank me later.

It was my first experience purchasing a watch online, and I couldn't be more satisfied with my decision to work with Luxury Bazaar, particularly Alex Serrano.

I had an few inquiries about different watches, and by the next business day, Alex had promptly responded. He addressed all of my questions with great attention, both during and outside of business hours, and kept me informed at every stage—from the initial inquiries to the final delivery. The service I received, both from the website and Alex, exceeded my expectations. I couldn’t have asked for a more seamless experience. Thank you!

It was my second business with Ana; she is very professional, efficient and helpful. First contact to shipment within 24 hours. I look forward to purchaseing again in the future.

Ana at LB was a pleasure to work with. She helped me process a trade and make a purchase. Shipping and logistics were super smooth. Couldn't be happier.

The company itself delivered timely and as agreed. The salesperson Ana, could not care less about the sale. Took days to answer questions and to reply. It seemed that because it was $7,900 it was not of consequence. My first time buying here and I did because of the supposed personal touch and personal experience of buying a watch here. This was on the contrary, like doing business with a machine. Very disappointing.

I had a fantastic experience with Dominic from Luxury Bazaar! I traded in my Tudor+money for a fantastic Bvlgari piece I had my eyes on. Incredibly easy and smooth process! Very quick to reply to questions about anything.

Dom help me buy my Bluesy Sub and was amazing to work with! Can’t wait to buy my next piece with him.

Ana made my 20yrs of manifestation for a Patek perpetual chrono come true! Thank you.

Well my first time shopping with Luxury Bazaar proved to be a pleasure. Ana, my sales rep, was extremely quick to respond to all my questions and concerns. She was ready ship the watch before I was ready to receive it! I love my new to me Omega Tintin as it is a great addition to my collection. Thanks Ana. I will be back! Oh, I forgot to mention the price - reasonable and competitive.

my mom ordered some soft shoes in the size that she wears (mind you there is nothing that says the size may be smaller) when the package arrived she tried on the shoe it was too small she sent an email stating the issue, no response for a week. then I sent an email they responded to me with they need pictures so I sent them they said since the shoe was the right size they wouldn't exchange for a bigger size but would give a 10% refund...really $4.99

I know questions have been raised about Gray Market retailers like Luxury Bazaar, but if my experience is any guide, any worries, at least about this company, are entirely misplaced.

I just purchased a fine Breguet watch from one of their sales associates, Ana Tenenbaum, and she was courteous, efficient, extremely professional, and generous to a fault. Not only did she give me a price break, but she shipped fast, via FedEx at no charge, with a nice personal note; then, when I discovered the watch was the wrong size, she issued a return label, again at no charge.

All in all, an experience that could not have been more pleasant, and more painless. I can't recommend her highly enough.

I had a great first-time experience with Luxury Bazaar in selling my Jaeger-LeCoultre. Before selling, I received quotes from 4-5 different dealers. Each of which had a well established online presence. LB offered the best price/reputation ratio. The transaction was seamless. From the first moment I reached out, until the time I received the payment was less than 7 days. (That includes shipping and inspection). They were completely upfront about the timing/sequence of events. Communication with my rep Alex Serrano was excellent. Overall, a very easy transaction. Great experience. Very highly recommended.