Lynottjewellery 

Waited 12 working days on 3 things to arrive, customer service is non existent when I tried to contact them. When the earrings, necklace and bracelet arrived they were thrown into a pouch all together and the necklace is tangled, all absolutely horrendous cheap quality, I actually do think the stuff is from shein, avoid this company!! There’s a rumour going around that the so called owners dad has some sort of pull in Brown Thomas and that’s the only reason the scammers have a tiny little concession in there!

Bought link bracelet and charms for my daughter birthday ,wore once charms broke off brought back they put on different ones,wore twice same thing happened brought back to store they put on different connectors for charms ,wore third time 2 fell off ,brought back store for 4th time(travelling 35 km each time ) made a big deal over refund (Dundrum store) one of the managers not counter assistant ) absolutely appalling customer service and product (same thing happened to my daughters friend bracelet with charms ,stay clear .

Purchased the claddagh bangle for a friend for her birthday, one of the diamonds fell out within less than a week of her wearing it I returned the bracelet and received a replacement. The exact same thing happened. Really bad quality for the price of the jewellery also felt very cheap would not recommend.

I bracelet from this brand was gifted to me in August and by September 2 jewels have come out of the bracelet. I returned the bracelet and got a replacement.Not even a week later the clasp on the new bracelet Broke. I’m going to try and return it … again.
Jelwery is beautiful but I don’t recommend

I have always wanted to support this brand as an Irish girl however I have bought multiple pieces from the brand at this stage and every time have been let down. I have bought bangles and braclets that the clasps have broken on after only a few days, jewellery has rusted and my most recent piece is a beautiful ring with two diamonds that is only a month old and now one of the diamonds has fallen off. I’m so disappointed with the quality of the jewellery and would not recommend.

The customer service with Lynott jewellery was next to none. I couldn’t have asked for Charlie to be more helpful when helping me create an extremely personal and special piece. So so happy to have used Lynott jewellery.

Excellent customer service, excellent product! Really happy with a sentimental gift purchased and dealing with the company was fantastic. Will purchase again! Great pricing and discount code offered for next purchase. Delighted to be buying Irish! Well done Lynotts Jewellery!

Really happy with my purchase from Lynott Jewellery. The piece was great quality, arrived right on time, and was beautifully packaged. It’s always a bonus to support a local business that clearly cares about their products and customers. Highly recommend!

I don’t even know where to begin. I placed two separate orders for separate rings. One was supposed to be engraved - it wasn’t, it also came in the wrong packaging. The second one never showed up - I was told there was a stick problem and they didn’t have it to choose another ring, which I did and then suddenly the original one showed up in the post - it in the wrong size - it’s too big. The amount of emails and time this has taken up is ridiculous. They don’t have any of the correct sizes in stock and for the ring without engraving they said - oh sorry we actually don’t engrave that ring after all it’s a mistake on the website. Even though I had given both the rings as gifts already because of time pressure, they said to me ‘well you can return them if you want’ even though they don’t have any stock to replace them. The customer service was terrible. They kept saying ‘sorry for the bad experience’ but never actually did anything to rectify this. I won’t use them again. So poor.

Bought over €100 worth of product as a gift and the packaging was so cheap. They even charge a fiver for a gift bag. Also my discount code wasn't working and when I contacted customer service about it, it took them nearly a week to get back to me. Cheap quality jewellery not worth the price.

If I could give no star I would. I bought a Lynott bracelet in march this year. It cost 55eur. After a couple of use the product came apart. I went back to the shop to check if it could be fixed and was told there was nothing they could do. Awful product and even worse customer service

I frequently bought jewellery from Lynott for all occasions as presents.
With every product I bought as a gift or for myself it broke. I take care of my jewellery but these products are very poorly made.
I have returned products and exchanged them countless times just to be left with the same issue.
I emailed Lynott to look for some form of redress and they did not offer me anything satisfactory.
I will not be purchasing products from this brand anymore and I will spread this word across all of my social media platforms.
I would not recommend this jewellery brand , stick to Pandora.

I would avoid this company if looking for a good quality welded bracelet.

I purchased a gold welded bracelet from this company July 2024, within 6 months of wear this bracelet has extremely tarnished despite their multiple claims online of being tarnish free. Paying over €100 for a bracelet I would expect it not to tarnish especially since they claim they are tarnish free online. When I reached out about this issue I was told there’s nothing that can be done since it has passed their 6 months warranty which is not disclosed online anywhere. The customer service team was very unhelpful and ignored my email so I had to write a follow up email. If looking for a good welded bracelet I would recommend link and co as I’ve had this bracelet for 2 years with no problems. Avoid this company

Awful jewellery. Cheap, tarnishes quickly. Jewels all have fallen out of my rings. Do not recommend

my children bought me a lynott bracelet for my birthday, i wore it once and noticed the next day that 3 of the diamonds fell out very cheap quality

I placed an order at the end of March.
Since then, I have not received the item, and all attempts to contact have been ignored. They typically send bounce-back emails, but I am no longer receiving them?

I have given them loads of time to respond and resolve this issue directly, but they have been completely unresponsive.

I ordered an earring which came broken when I opened the packaging last week. I have emailed customer service about the situation but no one has gotten back to me….

Bad customer service. My query was responded to in a very copy and paste/generic way and they didn't answer any of my questions or respond to any of my concerns about my order. I ordered bracelets for my friends and when they came I genuinely thought I'd ordered children's jewellery, they're so tiny! Also quality feels tacky even though they were expensive. Wont be purchasing from here again and would not recommend.

I ordered a pair of the DOME earrings in gold for my birthday from a friend and they were my absolute favourite pair of earrings. Unfortunately the back of one of them broke unexpectedly about 2 months after I bought them. I contacted Lynott to let them know in case it was a problem for other customers, but was not expecting anything from this. Charlie responded to me instantly and was so kind from the get go. He sent me out a new pair and they arrived within 2 days. I cannot be more grateful to him and to the entire team. Charlie went above and beyond for me and I feel like this really shows the type of people Lynott has on their team. A brand I have always been a fan of but now even more and I could not sing their praises more. I will be a returning customer and could not recommend them more!! Thank you so much!

I ordered a ring from Lynott Jewelry on February 6th as a Valentine’s gift, but they sent the wrong color. What followed was one of the worst customer service experiences I’ve ever had.
After multiple emails back and forth, I was told to return the item via tracked post and was promised a full refund, including return postage. Despite them receiving my return on February 21st, they later claimed they hadn’t, only issuing my refund after I provided proof. Even then, they refunded only the ring’s cost, leaving me to chase them down again for the return postage and original shipping cost.
It took over a month of persistence to get back the money I was owed for a mistake that was entirely theirs. While I did eventually receive my full refund, the unnecessary delays, poor communication, and lack of accountability made this a frustrating and disappointing experience. I wouldn’t recommend them based on their customer service alone.