Lynton Reviews 

Great training as always from Lynton. Becky has such a great way of explaining things and ensuring we all fully understand.

From start to finish Lynton have been nothing but professional and helpful. I have trained through them and also purchased a machine. Emma conducted my training and was incredible. Very knowledgeable and friendly. Highly recommend

I completed my training with Emma at Lynton, and I couldn’t recommend her highly enough. She is incredibly professional, knowledgeable, and passionate about what she does.

Emma explains everything clearly, takes the time to answer every question, and makes you feel completely confident throughout the training. Her supportive and encouraging approach creates a relaxed learning environment, ensuring you leave feeling capable and ready to put your new skills into practice.

Thank you for such a fantastic experience!

I had amazing experience with Emma . She is super professional, explained everything, very supportive. I training I felt so much confident to work on clients.
Highly recommend!

Emma is amazing and really helps me out whenever I need clarification with cases.All the staff are lovely

My red touch training was clear, thorough, and easy to follow. Becky took the time to answer all of our questions and demonstrate the best application techniques, making the session both informative and engaging. Thank you

We have been customers of Lynton for around eight years, but our recent experience has been extremely disappointing.

We have had numerous issues with both laser and IPL machines, and the customer service response has been very poor. We have called the service helpdesk several times with no answer, left voicemails that were not returned, and emails can take up to a week to receive a response.

When you are running a clinical business and relying on equipment for patient appointments, this level of support is simply not acceptable. The service helpdesk appears to be seriously under-resourced, and the lack of timely communication has caused significant disruption.

After eight years as customers, we have sadly lost confidence in the company and its after-sales support.

I had Becky for my training of red touch. She was so informative, answered all my questions and a pleasure to be trained by her! Great trainer, great treatment!

Very disappointed with both the machine and the customer service. From day one, the cooling system has never worked properly, and despite many calls, no one has provided a solution. Now, after only 4 months, the shutter has stopped working completely. We’ve lost customers because the machine has been out of service for over a week, and still no clear response or repair. An extremely expensive machine with terrible after-sales support. I would not recommend this company.

I purchased a £62,000 from Lynton in March 2025 only for it to break down 1 year later. Not only that, 3 and a half months later, Lynton still have my machine with no end in sight as to when it will be repaired. A replacement loan laser was sent after a month of chasing and I was told it was a brand new laser that hadn't been sold yet, however, this laser isn't fully functioning either and it turned out it was a training laser that they has been using before.

The worst thing about it, is the false hope of when things will be sorted and fixed. Delay after delay and always shifting the blame on to DEKA and how busy they. Almost every single time I have been promised a call back from Lynton with an update, it doesn't happen. I was contacted by a manager in the beginning who said he empathised with my situation and that I could message him at any point. Over 10 emails were send with no reply! All through this process I have still had to pay finance payments, house hold bills, business bills and I have been bleeding customers ever since fiasco begun.

They have openly admitted that the engineers were struggling to figure out what was wrong with my machine which shattered my confidence in this company. I am beyond disappointed with Lynton. I have invested everything into this company, only to be left high and dry.

I was told that by the end of last week, I was going to have a date of when my machine would be delivered, and to no surprise at all, absolutely no update was given to me. I am still, to this day chasing Lynton with promises of calls back that never come and have absolutely no idea when it will be returned and I can attempt to salvage my business. This is not the support I was promised at the beginning and for a company that markets itself as the UK's number 1 laser company in the UK, nearly 4 months to fix my machine, is unacceptable. I dread to think how long they would leave it if I hadn't have chased. They seem to be very good at selling themselves, but when things go wrong, the support is disastrous.

I have completed my IPL skin and hair removal training with Emma and it was a 10/10 experience! So helpful and I really enjoyed it! Thank-you

We purchased the SmartXide Deka CO2 laser from Lynton and have been absolutely blown away by not only the performance of the device but also the exceptional level of customer service and ongoing support provided. From the very beginning, the experience has exceeded our expectations.

The results we’ve achieved so far have been fantastic, with noticeable improvements across a range of treatments. The technology itself is incredibly effective, reliable, and versatile, allowing us to confidently deliver high-quality results to our clients. It has quickly become an invaluable part of our clinic.

We’ve had a lot of laser training across various treatments over the years, but my training with Rhiannon, along with the continued support she provides, has been truly outstanding. Her knowledge, professionalism, and passion for what she does are evident in every interaction.

Her support, encouragement, and dedication to my learning have always been of the highest standard. The level of care and attention she gives is second to none, and she consistently goes above and beyond to ensure we feel confident and fully supported.

There’s never such a thing as a silly question with her — she’s always at the end of the phone, responds incredibly quickly, and is genuinely happy to help in any way she can. That level of accessibility and reassurance makes such a difference, especially when learning advanced treatments.

Rhiannon creates a comfortable and positive learning environment where we feel completely at ease asking questions. She explains everything clearly and thoroughly, making sure all key points are fully understood. She never minds repeating things or revisiting topics, and she brings such encouraging and uplifting energy to every session.

We honestly can’t fault her or the device, she has been a truly fantastic trainer and an ongoing source of support. We’re so grateful for everything she has done so far and feel very lucky to have had her guidance throughout this journey.

I recently completed the Level 4 HIFU training course with Emma, and I cannot recommend it highly enough. From start to finish, the entire experience was absolutely outstanding.Emma is an exceptional tutor who possesses an incredible wealth of knowledge and industry expertise. She explains complex anatomical concepts and technical settings in a way that is incredibly easy to understand. Her teaching style is patient, encouraging, and thorough, ensuring that every student feels completely confident before moving on to practical work.The hands-on training was meticulous. Emma provided close supervision, invaluable tips, and constructive feedback that helped me perfect my technique. Thank you

I got my Lynton Excelight Machine back in March and can’t recommend Lynton enough. The customer service i received was brilliant, and even the experience when going in for a demo of the machine was very informative, clear and it didn’t feel pushy at all. I decided to go with this machine over 2 others I’d tried with other companies due to the clear high standards when it comes to safety, the efficacy & ease of use of the machine and also the service I got from Lynton. I initially was dealing with Elouise and she was fab! The training etc and everything was super clear and just a great company. Thanks again

I’ve been a customer of Lynton for 20 years.. honestly the best and most trusted laser company in the UK.
They will only advise you honestly and will not try to sell you something which is not suitable or won’t work for you just to get a sale. Excellent support to help your business. Recently purchased more quality equipment. After being in business this long, I know the good from the bad! These are top of the good list.

We have been impressed with the LYNTON DYNAMIX. Having worked with other laser systems over the years in clinic, we can definitely say that the Dynamix is a step up in both performance and versatility.

The Dynamix allows us to offer a wide range of advanced treatments, and the clinical results we have achieved have been fantastic. In particular, we absolutely love the IllumiFacial, which has become one of our most popular treatments with excellent results.

Since introducing the Dynamix, we have seen a noticeable increase in demand for our laser services over the past year, which has been fantastic for our business.

The support from the Lynton team has also been exceptional. Eloise has been fab—always helpful, responsive, and supportive. Our training with Emma and Becky was excellent. Both are extremely knowledgeable, professional, and genuinely friendly, making the learning experience both informative and enjoyable.

We would highly recommend Lynton and the Dynamix to any clinic looking to invest in a high-performance laser platform backed by outstanding training and support.

Serenity advanced skin & beauty clinic in Poynton

I purchased a machine from Lynton, and unfortunately my experience has been disappointing.

Initially, everything worked as expected. However, after approximately one year – during which I had carried out only five treatments – issues began to arise, particularly with the RF module, which was eventually replaced.

As for the HIFU, I did not notice any problems at first as I had not been using it. However, once I started using it (again after only a few treatments), it stopped working altogether.

I contacted the company and was informed that the issue had arisen due to a delayed technical inspection, which had only exceeded the deadline by two months. I was offered an inspection appointment in five weeks’ time, but two days before the scheduled date I was told the engineer was unwell and that I would need to reschedule for a further two weeks later.

After sending approximately ten emails explaining that I could no longer cancel client appointments, I was eventually offered an earlier slot, but was told that no further assistance could be provided as I did not have insurance.

This raises concerns as to whether this may be a strategy to encourage clients to purchase insurance, particularly given that even with insurance, the cost of replacement parts is still borne by the client.

Today i had the inspection.
Following the inspection, I was required to pay a considerable amount for:

* an RF component
* the full replacement of the HIFU cable (due to failure in recognising cartridges)

2 hours after the inspection unfortunately, the doctor has a consultation- new client which I had scheduled a patient for HIFU, I had to stop the treatment halfway through due to the same issue – the machine was not recognising the cartridges.

This situation made us appear highly unprofessional in front of the client, as we were forced to cancel the treatment.

I have come to the conclusion that this machine operates unpredictably. Both I and two colleagues, to whom I recommended this equipment, have had similarly negative experiences.

From a commercial perspective, the company is extremely responsive when it comes to sales. Prior to the HIFU issues, I contacted them regarding the purchase of a CO2 device and received constant follow-up and support. However, once I raised concerns about the HIFU, communication ceased entirely.

Overall, my experience has been frustrating, costly, and difficult to manage in relation to my own clients.

Today, I visited the Lynton Clinic for the 3rd time. Each time, I was seen by Clinician Kirsty. I cannot praise Kirsty highly enough! She truly is an asset to your business. Not only is she highly knowledgable and experienced, she is absolutely lovely to deal with. Kirsty communicates excellently via email, and also when you see her face-to-face in the clinic. I cannot praise her highly enough. And I truly am grateful for everything she has done … Thank you … From David x

I have amazing customer service with Lynton from purchasing my machine through my rep Jackie & also our trainer Emma. Training was great & really in depth. They've both been at beck & call for any little questions I've had. And helped me run a incredibly successful launch evening. I am so happy to be part of the lynton team. Thankyou!!

Every encounter I've had with Lynton has been exceptional. The knowledge demonstrated by the sales team, service engineer, and especially our trainer Janet, left us thoroughly impressed at every step. Janet, in particular, was incredibly informative, helping us operate our IPL with the utmost safety and efficiency.