Maccmaintenance Reviews 

I’ve seen a couple of mediocre reviews on here about Macc Maintenance and I’m really surprised. My experience is of a superlative company with only 5 star work - but here’s why you should listen to this opinion more than the others. My read on their skill, experience, trustworthiness, timeliness, responsibility, patience, boundaries, customer care, integrity, character, and and how they really work day in day out is based on more compelling data than random one off incidents that can skew the real experience of a business. My project was huge in scope, long in duration, difficult, tedious and challenging in nature, required every one of their engineers and would have made most companies walk away or weep. Macc Maintenance didn’t flinch. They’re just ace.

My house is 17th century in part, with walls primed to collapse if modern technology comes near them: if exhumed the floors are full of horsehair, asbestos, ghosts, soot, subsidence, woodworm and the tears of previous plumbers. I ran a renovation without a present project manager for the best part of 2025, which was not the plan and as fun as you can imagine. Macc Maintenance were my chosen heating engineers to strip out the old and replace the entire heating system. They are a family business which I prefer, with many years of experience. Yes, they are expensive, but this project required multiple tweaks, adjustments, new solutions and return visits, all of which were included. For a project which was bound to uncover issues that threw everything off track, this worked out in my favour, I’m sure of it.

They attack a problem with smarts, precision and solution-oriented focus, and keep solving complex, multi-layered issues until everything works better than promised. Highly motivated, they never slack but they don’t mind a bit of bantz either (I need to know who is working in my house, and will go out of my way to find out). They come out on their lunch breaks, at short notice, on the weekends - imagine a polite, friendly, well-boundaried tornado. Their work cuts through the noise and goes way beyond the extra mile, with a robust sense of humour. I had the first winter it’s ever been properly warm in here and my bills are down. There is an unparalleled work ethic at work here, with fantastic results.

The only issue came up when the tilers that they sub contracted dropped some grout on the carpet, which they disputed. Rather than quibble, Olly replaced the entire carpet. Classy. See what I mean?

I run an airbnb now, so things just have to work - guests need to use the 3 bathrooms all the same time - now beautifully designed with abundant hot water and pressure.

Ironically many of my guests are heating engineers coming to Macc as competitors, and they comment unprompted on the good work. That good work is down to Olly, Clive, Dan, Matt, Conrad, Kieron, Sam and their entire team, to whom I am indebted.

Two other reviews suggest they are expensive. No, they are not. Would you rather pay someone £150.00 who can't fix your boiler, or £250.00 to someone who can?These guys are incredible at their job. quality costs slightly more.

Good service but beware the excessive costs.
Charge a call out fee plus hourly rate.
2 hour job with c. £100 valve replacement cost nearly £400.

When we moved to the area we encountered some issues with the heating system which had been poorly installed. Macclesfield Maintenance Ltd. was employed to put the issues right. Kieran Shenton, an employee of the company for 8 years was responsible for this work. Issues continued. Radiators weren't getting hot, and gurgling sounds were constantly heard in a number of rooms. Although over £1000 was paid to him to solve the problems over a period of 2 years he was unable to do so.
A leaking radiator was found while we were abroad during midwinter. Mr. Shenton had several attempts to fix it. On the last occasion he switched off the electricity supply. Mr. Shenton said he did not turn anything off. This was disputed by his boss who said the system would need to be switched off in order to do the work. On leaving the property he forgot to switch it back on, leaving the property without heating for one month. The weather was extremely cold. Fortunately, the issue was reported to us when the property, in our absence was inspected. There was a potential catastrophic situation. The property was close to freezing. When the supply was switched back on by Mr. Shenton there was a loud pop and the fan in the boiler blew. Mr. Shenton was incapable of sorting it out. Mr. Clive Wilkinson, the owner of Macclesfield Maintenance, came to repair the boiler. He installed a fan and left the property. As the system was in a shocking state and obviously the problem with the fan was caused by Mr. Shenton, it was understood that the repair was to be carried out with no charge. This was particularly so as no quotation was given for this work. 10 weeks later an invoice was received for £514 from Macclesfield Maintenance Ltd. When Mr Wilkinson, attended, he took one hour and ten minutes and installed a new fan, brand new fans for this boiler can be bought on Amazon and other outlets from £75. That means his company charged £439 inc vat for 1 hour 10 minutes work. He verbally told us the fan cost £350, on another occasion he showed us an invoice which was dated after the fan was installed and cost roughly £200. He did not show us an invoice for the fan that he installed. On contacting British Gas to take out Home Care Cover, they came and examined the work and would not insure the system. They commented that the system had been installed by 'cowboys'. The problem causing all of the issues was that the flow into and out of the boiler was connected the wrong way round. This meant that the pump and valves also installed were working in the wrong direction. Mr. Wilkinson stated in writing that the work carried out on the system was quote 'little short of appalling', that is, work carried out by his employee. During the period that Mr. Shenton worked on the boiler he suggested that the problem was caused by the Nest not connecting. We paid a £100 to have this checked out. When we found out the real reason for the problem we paid a further £360 to Powell's Plumbers, (no relation) who we would highly recommend as they immediately rectified the problem. The system has worked perfectly since then and is now insured by British Gas. The work done by Mr. Shenton was incompetent, and not switching the electricity back on was gross negligence. When challenged about the work and the bill Mr. Wilkinson referred to Mr. Shenton as 'the third party' in an attempt to disassociate himself from his employee Kieron Shenton, and made out that his work was totally separate from Mr. Shentons. The fact Mr. Shenton always arrived in a van sign-written with 'Macclesfield Maintenance' indicated that the two were colleagues from the same firm and we have subsequently found out that Mr Shenton worked for the company for 8 years. Mr Shenton has refused all requests to supply his address in order that we may pursue him through the courts to recover the money that had he been paid out. We will be reporting him and Macclesfield Maintenance to the Gas Safe Register and when we find out what Kieron Shenton's address is we will issue court proceedings against him. So far Macclesfield Maintenance and Kieron Shenton have refused all requests to supply his address. We have now been given to understand that Kieron Shenton is now self employed. It should be noted that Macclesfield Maintenance are also refusing to supply information regarding their former colleague. In court Mr Wilkinson agreed that Mr. Shenton had deceived us both. We look forward to a further court hearing and despite the ducking and diving and what Mr. Wilkinson might say in response to this review, the facts are very simple and this matter is not closed.