The outer cardboard packaging was badly damaged, but luckily the inner boxes were mildly scuffed at the edges.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to use website to find what you want to order. Prices were good but I thought the delivery charge was quite high at £10.99 + VAT but I think they still deserve 5 Stars. I only ordered a few rol... Toon meer
Bedrijf heeft geantwoord
They didn't send notification of the delivery date so I missed it. The first notification I got was from DHL saying that they had tried to deliver. I arranged re-delivery for the next day and MacFar... Toon meer
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Simple online ordering with good range of choices in bag sizes and thickness. Good follow-up with customer services as original bag sizes were out of stock but they sourced an alterative supply within... Toon meer
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Bedrijfsgegevens
Over Macfarlane Packaging
Geschreven door het bedrijf
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contactgegevens
Whitehall Avenue, MK10 0BU, Milton Keynes, Verenigd Koninkrijk
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,0
Goed
1K reviews
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Simple online ordering with good range…
Simple online ordering with good range of choices in bag sizes and thickness. Good follow-up with customer services as original bag sizes were out of stock but they sourced an alterative supply within a couple of days and delivered these shortly after.
18 juni 2026
Antwoord van Macfarlane Packaging
Hi,
Thanks for taking the time to leave a 5-star review! We really appreciate it.
We're glad to hear our Online Customer Care Team were able to help you efficiently and that you like our range of bags!
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Online ordering and chat box was helpful
17 juni 2026
Antwoord van Macfarlane Packaging
Hi Paula,
Many thanks for taking the time to leave us a 5 star review, we appreciate you taking the time to let us know how we're doing.
Many thanks!
The Macfarlane team
I haven’t received delivery
I received delivery, sent emails chasing, no answer, also received an invoice even though I’ve already paid
17 juni 2026
Antwoord van Macfarlane Packaging
Hi Ricky,
We're sorry to hear you've not received your delivery. Our Customer Care team got in touch with you via email to let you know this has been delayed by a few days.
Unfortunately, the colleague handling this was out of the office today (Monday), so another team member tried to call and email you in case your email went directly to the absent colleague's inbox.
We provide a system-generated copy invoice for your records, as our order confirmation is not a formal invoice if you need one for any accounting purposes. This is not another payment request.
If you need further support, please call us on 0800 2 88 88 22.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Mark,
Thanks for taking the time to leave a 5-star review. We really appreciate it.
It's great to hear you think we're the best packaging company out there.
We look forward to supporting you in the future.
Best wishes,
The Macfarlane Packaging Team
Excellent customer service
great communication with buyer. very helpful and quick responses. Would recommend.
1 juni 2026
Antwoord van Macfarlane Packaging
Hi Ruby,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fab to know you'd recommend us to others using packaging and that our communication is top-notch.
Thanks for choosing Macfarlane.
Best wishes,
The Macfarlane Packaging Team
The four items ordered came in four…
The four items ordered came in four deliveries - items missed each time.
The chips are bad quality and to return them we have to pay more for collection than the actual cost of the product.
2 juni 2026
Antwoord van Macfarlane Packaging
Hi Denton Antiques team,
Thanks for taking the time to leave a review. We really appreciate it.
First, please accept our apologies for the missing items. Unfortunately, our courier partner has lost the same item multiple times. We have provided replacements, per your discussions with our Online Customer Care Team. The feedback will be escalated to our courier partners, as this is not an acceptable level of service.
Regarding multi-parcel deliveries, our orders are often shipped in multiple parcels to keep delivery costs down for customers. This avoids the use of expensive pallet couriers. We are working on ways to improve our delivery services and give customers more options on how deliveries are shipped.
The packing chips you mentioned are biodegradable packing peanuts made from starch. Our Customer Care Team explained that the texture/bounce is as expected, and it is not a fault. As you wish to return this item and it is not faulty, an associated collection fee applies per our returns policy. The team explained that the foam-based chips are also available to order if you’d like to try these. We’re consistently reviewing our delivery and collection fees and will take your feedback into account when they are next assessed.
Our team is always here to help and provide advice before purchase if you need guidance on the packaging products that will work for your business. We do hope you give us another chance and consider us for your packaging needs in the future.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Neal,
Thanks so much for taking the time to leave us a review!
The Macfarlane Packaging Team
I have been dealing with mcfarlaine for…
I have been dealing with mcfarlaine for many years. Always good products and great customer care.
1 juni 2026
Antwoord van Macfarlane Packaging
Hi Stuart,
Many thanks for taking the time to leave a 5 star review, it's lovely to hear that we're delivering great customer care.
Many thanks,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi John,
Many thanks for taking the time to leave a 5 star review, it's very much appreciated!
Thanks,
The Macfarlane Packaging Team
Great service!
26 mei 2026
Antwoord van Macfarlane Packaging
Hi Andy,
We appreciate you taking the time to leave us a review, thanks so much!
The Macfarlane Packaging Team
Ordered online
Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order.
Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea when or if they would be able to ship my order.
It would have been courteous to let me know what was going on.
Cancelled order and ordered elsewhere.
20 mei 2026
Antwoord van Macfarlane Packaging
Hi Adam,
We're really sorry to hear you didn't have an ideal experience with us.
After investigating your order with our Customer Care Team, they informed us they spoke to you on Friday when you called, within 1 working day of placing your order, to let you know that the item was out of stock. However, they were trying to source an alternative.
Customer Care advised we'd try to source an alternative and attempt to deliver in our standard 3-5 working day delivery window. They also said they'd call you back with an update when one was available. On Monday, Customer Care was still trying to source the stock before calling you.
We appreciate that this isn't ideal and have fed back that it would have been preferable to call you back sooner on Monday. Unfortunately, we are not open on weekends and Bank Holidays, so we couldn't have called over the weekend.
We hope you consider using us again in the future.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review. We really appreciate it.
If you have a query about a price in the future, don't hesitate to get in touch with our friendly Online Customer Care team.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Jane,
Thanks so much for leaving us a 5-star review! We really appreciate you taking the time.
Our Digital team will be pleased to hear that you find the website easy to navigate, and it's great that you think our delivery service is quick!
We hop you choose us for packaging in the future.
Best wishes
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Archie,
Thanks so much for leaving us a 5-star review. We really appreciate it.
Best wishes,
The Macfarlane Packaging Team
Seamless from beginning to end
Easy to use website, all goods in stock and delivered quickly. Happy with the quality of the boxes.
Thank You
23 maart 2026
Antwoord van Macfarlane Packaging
Hi Kath,
Thanks so much for your 5* review, we really appreciate you taking to time to leave feedback.
The Macfarlane Packaging Team
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient .
It was all packed well .Thank you
12 mei 2026
Antwoord van Macfarlane Packaging
Hi Claire,
Thanks so much for leaving us a 5-star review. We really appreciate it.
It's fantastic to hear that you believe our customer service colleagues were very helpful and that your packaging order was delivered well packaged.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Hannah,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's amazing to hear you think our customer service is great.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Great service next day delivery on…
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
6 mei 2026
Antwoord van Macfarlane Packaging
Hi Christopher,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
We're so glad to learn you think our service is great and our next-day delivery works well. We'll pass your feedback on to our Online Customer Care Team too; they'll be happy to hear they were able to help you.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi John,
Thanks for taking the time to leave us a positive review. We really appreciate it.
It's great to hear your packaging delivery was on time and well packaged.
Don't hesitate to get it touch with us if there's anything we can do to make it a 5-star experience next time.
Best wishes,
The Macfarlane Packaging Team
Excellent Products and Service!
Great products and delivered at lightening fast speed. Great customer service, very friendly, many thanks 🤩
1 mei 2026
Antwoord van Macfarlane Packaging
Hi Helen,
Thanks for taking the time to leave us a 5-star review! We really appreciate it.
It's great to hear you think our packaging is great and that delivery is super quick.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
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