Madai Reviews 

Antwoord van Madai

17 sep 2025

Hello.

We consider this review misleading and harmful to our reputation. Here are the facts:

Support replies – We have clear records proving that you received answers from our team both by email and by chat, always within 24 hours and often within minutes. This happened despite the fact that many of your messages contained vulgar and offensive language, which is unacceptable.

Threats – In your communications you explicitly threatened to post a negative Trustpilot review unless we gave you money. This is serious by itself, but even worse, your request was unreasonable.

Community pot vs. personal earnings – You asked us to give you the community pot, which you openly admitted was not money you had earned. In fact, you never completed a single survey on madai.com, so you never earned even one cent of personal balance. The community pot is free, shared extra value that belongs to everyone, and any user can redeem it at any time. When this happens, the available amount decreases — but nobody loses their personal earnings, because in your case you had none.

Surveys – Like every professional platform, not all users qualify for all surveys. Eligibility is decided by the research companies (country, profile, past answers, quality checks), not by us. Being screened out is normal and does not mean losing money.

In conclusion: this review not only ignores rules clearly explained on the platform and in the FAQs, but it also contains false statements, offensive behavior, and even threats against our team.

We stand by the transparency and fairness of our system and will not tolerate vulgar threats or false claims.

Antwoord van Madai

16 sep 2025

Hello.

Nothing has ever been reset.

The amount you see is a combination of two things: your personal earnings and the community pot. The community pot is extra free value that you did not personally earn. It is a bonus shared by all users, and therefore anyone can redeem it. When this happens, the available amount decreases — but your personal earnings are never touched or reset.

Accusing the platform of being a scam just because you did not understand this mechanism is not only incorrect but also unfair towards the community and the team working behind it. Everything is explained clearly on the platform itself and repeated in several places, including the FAQs.

If you are not willing to take a few minutes to understand how it works, then it might not be the right place for you. But please do not spread false claims about a system that is completely transparent and that thousands of users use correctly every day.

Antwoord van Madai

28 mei 2025

Thank you so much for your feedback.
We hear you on the survey experience. Since the surveys come from different providers, the quality can vary, but we’re actively working to improve this by filtering out glitchy or overly long ones when possible.
Thanks again for being part of Mada!

Antwoord van Madai

27 mei 2025

Thank you so much for your feedback.
You're right: understanding how personal earnings and the community value work together can be a bit confusing at first. We’ve been working to improve our FAQs and in-app explanations to make this much clearer for new users.

Antwoord van Madai

23 mei 2025

Thanks!
We’re really glad you noticed that public bonus effect. We named in Crowdrewarding it’s one of the things that makes Madai special.
Stick around… there’s more coming! 🚀

Antwoord van Madai

Geüpdatet op 8 jun 2025

We strongly object to this review, even in its revised form, as it continues to make false and misleading claims — particularly regarding the alleged “invalid Amazon codes.”

➤ You received two valid Amazon.com USD gift codes, correctly delivered to the email you used. These were working codes, as confirmed by our provider. The issue arose solely because you attempted to redeem them on Amazon.co.uk, which is not compatible. This was clearly stated on our platform, in our FAQs, and in the confirmation email — including the Amazon.com redemption URL.

➤ Despite your error, we still sent you a third gift card for £3 on Amazon.co.uk — more than your total earnings. This code was also successfully delivered and never mentioned in your review.

➤ Your claim of receiving two “invalid” codes is provably false and damaging to a reward-based business like ours. We’re happy to provide full documentation of all communications and gift card deliveries to any interested party.

While we fully support open feedback, we will defend ourselves against false claims. We stand by the quality and integrity of our service — and invite users to experience it directly.

Antwoord van Madai

22 mei 2025

Hi Anna,
Thank you for your feedback and we truly hope you’ll still enjoy redeeming the rewards you’ve already earned with us.

That said, we’d also love the chance to explain a bit about how Madai works behind the scenes.

Unlike most survey platforms that show users a list of “high-reward” surveys (which often lead to failed attempts or disqualifications), Madai works differently.
Our model focuses on finding the best real-time match between your profile and the hundreds of thousands of available surveys at any given moment with one main goal:

Making sure you can actually complete a survey every time you try, not just browse options.

This approach takes time to optimize and may not show its full potential right away. But users who stay with it typically see more consistent completions and better results over time. Also thanks to our Community Pot that again is designed to provide users the best experience possible, even in the case of low survey rewards.

In fact, Madai has been independently recognized for paying an average of 4 times more per completed survey than traditional platforms thanks to our hybrid model of personal and community-based earnings.

Your experience may simply reflect a moment where only one matchable survey was available and while the reward might have been low, it was at least fully completable.

We hope you’ll give it another try and if anything feels off, our chat support team is always here to help improve your experience.

Thanks again for helping us grow.

Antwoord van Madai

23 mei 2025

Thank you so much for the love! ❤️
We’re thrilled to have you with us. More great things to come!

Antwoord van Madai

17 mei 2025

Hi.
We’re truly sorry to hear about your experience and completely understand your frustration.
We know that the survey industry, as it exists today, is deeply flawed, especially for users like you who participate in good faith. It's a system that too often exploits users' time, provides little transparency, and is driven by outdated logic and data-harvesting models. That’s exactly why Madai was created: to improve the survey experience and move away from outdated models that collect personal data indiscriminately and often disrespect user privacy.

Right now, we’re integrated with providers that offer tens of thousands of surveys daily. Our technology selects less than 5% of them, aiming to filter out low-quality or problematic ones, like the one you unfortunately encountered. While we're not perfect yet, we're constantly improving, and we know this process will take time, trust, and collaboration from users like you.
In the coming months, we’ll be introducing a survey scoring system, where users can help us evaluate survey quality and be rewarded for it.
In the meantime, please don’t hesitate to reach out to us via live chat. We’ll do our best to help you make the most of your Madai experience.

On a separate note, we completely understand your disappointment. As you rightly pointed out, your 2-star review was aimed at the survey provider, not at Madai itself. Unfortunately, though, this rating directly impacts Madai, a platform that’s working in good faith to protect users and improve the system, not exploit them.
We sincerely hope you’ll consider revising your review. Your voice matters and your support helps us grow stronger, and better.