Madebyjessica 

This company pretends to be based in UK and sends numerous emails regarding delivery but it takes a long time which is understandable when you realise they are based in Hong Kong. This only becomes apparent when you try to return the shoddy unwearable item that does finally turn up.

DO NOT BUY
This is yet another company based in China despite claiming to be in the UK. Very poor quality. Not able to return. No contact from them. AVOID

Do NOT buy from Made By Jessica.
It is a scam.
It is not a UK company.
Their tel +447458107732 (customer service) does not exist : this tel number has been disactivated.

I am deeply dissatisfied with My Order #MADE18867JESSICA . I emailed them, as they tell, to start a FREE return to get a refund (as their website claims) but there is no reply.
The dress is not as it looks on the advert picture.
The fabric quality is poor: very synthetic and non-wearable . Be aware : They automatically added £4.99 insurance to my £39.95 order and refused to refund. Scam ! Straight after you place your order they contact you making you to leave a positive feedback before a product arrives, promising a 50% refund of your order. This is a scam too - you will get nothing.

Poor quality material and workmanship and not like the picture shown. Wrong colour sent and sizing not accurate. A complete waste of money - so cross that I didn't heed the negative reviews. The barrage of e-mails offering 50% off is misleading - asking for comments before the goods are received is wrong. Do not buy from this company.

The website looked professional, and I didn't check independent reviews before ordering, which I wish I had done. The company took 2 weeks to deliver the item. I requested to return the item on the day it was delivered as I was extremely disappointed with the quality & it took several emails and follow-ups before I was finally given return instructions. I was initially offered a 15% discount to keep the item instead of being given a return address. I had also accidentally paid £4.95 for insurance, which did not cover return postage and was not refundable.
The company eventually agreed to a full refund for the shorts if I returned them & they gave me an address in Los Angeles, California, USA. However I would have had to pay tracked international postage, making the return uneconomical for me.
My advice is to check independent reviews and read the returns policy carefully before ordering anything from this website. I will not be buying anything from this company again.

No adequate returns policy.
Brought 2 of the same dresses to compare sizes- neither fit and were really poor quality. They will not return my money. They wanted video proof of the poor quality and that they didn't fit.
When I tried to return the dresses the return address on the label is not the correct address and the post office advised the address is registered to another company. Now waiting for my credit card company to try an recoup my money. And they keep sending automated money off discount vouchers on my next order! Would not buy from them again

DO NOT BUY FROM THIS COMPANY,
They are posing as a London Boutique which it obviously not as their base address is Hong Kong. My order took weeks to arrive. Quality on arrival was poor, badly made and cheap fabric. Nothing like the photos. Currently struggling to get a refund but they are obviously stalling until the 30 day from ordering period is up. Definitely a scam company!

DREADFUL .... DO NOT USE !!!
CHEAP CLOTHES LIKE DISH RAGS SHIPPED FROM ABROAD !

So cross with myself for not checking this company out more thoroughly. Ordered a dress. First red flag, an unauthorised insurance charge of £4.95 suddenly appeared at final checkout stage. Several emails regarding the order and delivery, which appeared reassuring, but actual delivery took 10 days. The garment looks like something from a cheap market stall. Awful fabric, badly sewn, white pocket lining that shows and terrible fit. I immediately contacted the company for a return and refund. That is when the fobbing off started. Replies to emails but no action, just a repetition of 'we want to help you, please tell us the issue ". Eventually after a threat to escalate to my bank and fraud report I got a 50% refund offer via a slightly threatening email stating that I should accept the offer or be prepared for a prolonged fight. It is now with the bank and their fraud team.

Very slow to deliver.The dress looks nothing like the picture. The materials cheap. there is no label to say what it is or how to wash it.the making of the dress is awfull both the side seams are puckered.I paid £40 reduced from over £80. The value is no more than £15. It was advertised as London boutique closing down as the owner was starting a family. I read the reviews and they were positive there is nothing positive about this purchase. I now intend to send it back for a refund. The whole experience was very disappointing and would not recommend Made by Jessica to anyone.

Completely unscrupulous company, NOT a shop in London, items are dispatched from Hong Kong and if you ask to return your item, they send you details for a UPS depot in Los Angeles. They then insist you have to pay the returns fees yourself! Horrible, horrible company and I wish I'd done my due diligence before ordering. DO NOT BE FOOLED!!

Dreadful experience. Items poorly made, not as described or shown. Cannot get full refund. It's shameful.

The two dresses I ordered were supposed to be designer dresses. The actual dresses
I received had no resemblance with the pictures or product description. They certainly were not made by a London Boutique owner. The dresses I reveived are shabbily sewn up, unshapely, sacklike,cheap polyester garments which I would not even consider as night dresses. If I do not receive a full refund in the next week I will pass this on to trading standards and take legal action. From my experience this appears to be a totally fraudulant business.

absolute rubbish customer service = poor communication and absolutely cheap quality - my dress was transparent and should have been a quality fabric
do not shop with them - they would not refund either and expected me to ship back to America
to cap it all there was dried blood on my 15% offer to next purchase label inside the parcel which they have ignored !

Do not be tempted to buy from this scam company.
Poor quality nothing like the pictures. Cheap Nasty material.
Impossible to get a refund, they claim that you have to return items to the US despite a uk return address on the delivery label.
Maybe that’s the whole point take your money knowing that very few people will be bothered to send back to the US. Total scam. Entertaining to read the fake Trust Pilot reviews.

Get the rating down
Please continue to post 1 star reviews on this scam company who continue to steal people’s well earned money and send out substandard shoddy clothing that is not fit for purpose.

I totally endorse everything the one star reviews say. Total con and I’m kicking myself for falling for it. Dresses took ages to arrive, terrible quality, style. I had lots of offers of discounts if I left good reviews even before I’d received anything. Conned me into paying for insurance , which I would not have done. I don’t think it’s worth trying to return the goods, having read other people’s experiences. I’ll just count this as an expensive lesson in how not to shop in future.

Delay in arrival. Very poor quality. Does not resemble photographs at all. Poor fit. Company delayed on replying about return policy, asking for photos of items. Customer has to pay for return postage to US. This is a scam. Never again.

I ordered a dress on July 18th expecting it to be delivered well in time for a holiday on August 1st. Despite numerous emails no attempt had been made to expedite the delivery.
If, as I’m reading here the fabric is not as advertised, and the returns process is arduous then I shall be giving an even lower review! I’d rather be charged for postage than wait 2 weeks to receive something. In this day and age that’s unacceptable. Very disappointed

Extremely poor quality dresses, 100% polyester made in China and feeling like plastic at touch. Also no resemblance to the online pictures. I also emailed them a number of times on how to return the product as there was no clear method for returns and never got a reply.
Also the website inducing the customer into error as it implies the dresses are made in the London boutique which is also not true.