Made Personally Reviews 

Fast and reliable delivery of a quality product purchased as a gift. Would recommend this company without hesitation.

Placed order on 2nd Dec and was due to come for my son’s 5th birthday as his personalised outfit.
Replied to one message - but read and ignored messages asking when the item would come on 13th and 14th.
If they’re struggling to keep up work orders at this time, it’s best practice and just decent to say so and apologise.
The item never made it to us, and is no longer useful as birthday passed, so I’ve messaged again today to ask for a refund. I’m hoping they will be professional enough a company to do the right thing and issue this.

UPDATE!

I have added an additional star for the fact that the item has been delivered in time for Christmas despite my concerns. Seller also got back in touch to apologise for the delay in response. Happy with the item once it came.

I placed an order on 12th November, well in advance, as it was meant to be a Christmas gift. The estimated dispatch date in the confirmation email was between 18th-21st November, which I thought was reasonable. However, after hearing nothing, I chased the order on 4th December.

The seller responded quickly, explaining there were delays with their supplier and that they hoped the order would be dispatched early the following week. On 11th December, I received an email stating the order had been dispatched to Royal Mail. However, the tracking information shows that Royal Mail hasn’t received the package, and today is 18th December.

I’ve reached out to the seller yesterday asking for proof of delivery to Royal Mail so I can try to chase them myself, but I haven’t received any reply. At this point, it’s highly unlikely the item will arrive before Christmas, leaving me scrambling for a replacement.

This entire process has been frustrating. I understand that delays happen, but proactive updates would have gone a long way.

I had high hopes with this company as the website looks great.
I ordered 3 personalised hoodies which should have been dispatched nearly two weeks ago, they never got delivered.
iv been emailing them for over a week and had no reply, so it’s clear they are just ignoring me.
Very annoyed with this company! I can’t issue a refund as it states a refund can only be made after 24 hours of ordering.

Ordered two gifts that was personalised amazing.
From placing the order to communication to the delivery was very professional and first class.
Will be back for more in 2025.
Great business. Thank you

The quality of the personalised pyjamas and personalised hoodies is better than I expected as I’m always nervous when ordering items like this. For seasonal goods I would recommend getting your order in as early as possible as I did encounter a slight delay from expected shipping dates to actual. But items still arrived in time for when needed.

Highly recommend and will be a returning customer.

Great pyjamas, accurate description online and personalised as I'd asked. I followed up with a contact form as Royal Mail hadn't delivered and they responded straight away and confirmed they had been dispatched. Think my 1 year old nephew will love them!

Personalised Lapland Magical Trip Family Hoodies | Lapland Crew Matching Family Hoodies
Rating: 5 star(s)
Comment: Thank you so so much for making these jumpers for me and for rushing the order through too.
My granddaughter was going to Lapland and this was the perfect gift for the family.
They are quality hoodies but not too thick. The personalisation was exquisite.

I will definitely recommend your business to everyone and will definitely be using you again in the future.
Once again, thank you! 👍☺️

Personalised Paddington Wake Up Pyjamas
Rating: 5 star(s)
Comment: Lovely PJS ,good quality , and good customer service. Very happy with my purchase .

Ordered these pjs for my niece , was very happy with them , the material is lovely & i am so pleased with the fact they have put her name on them , she is going to be one happy little girl on Christmas morning .. I would highly recommend Made Personally 5⭐️

Just received order on the 30th November. The pyjamas are excellent quality and the print details are spot on.
My grandaughter will be so excited on Christmas day with her Taylor Swift Pyjamas.
Great customer service. Keep up the great work.Will order again

Absolutely awful customer service. I orderd Pjs on 7th November and estimated delivery was 13th-18th. I emailed days passed this time to be told sorry haven't processed it, it will be a little bit over. Well couldn't you of emailed to tell me?! Just left me to contact yous. I bought them 7th to be here before 26th. Did email and WhatsApp them demanding a refund. They posted them out the next day probably sh1ting themselves. Still not happy with how it was handled. Don't trust random sites on google & pjs aren't the best. No email to say they was behind, just left me hanging until I messaged. *TAKEN 16 DAYS FROM WHEN I PAYED TO ACTUALLY RECEIVE THEM*

Absolutely loved my daughters lilo and stitch birthday pjs and her personalised water bottle and so did my daughter when she see them she was so happy and could not wait to put them on.
Thank you so much.
I also was in contact with the seller who was really lovely and so helpful as I was worried my order would not come on time and she was so lovely she kept in contact and updated me through out even after checking if they was received.
Thank you so much :)

My son is going to love his pajamas :) Thankyou xxxxx

Wow, absolutely love the hoodies. They look amazing, I can’t wait to wear them! Fantastic communication with seller, nothing was too much trouble for them. Seller was very helpful answering questions out of ‘normal hours’. Would definitely recommend and will buy from here again! Thank you x

SCAM!!!! Placed an order on the 1st September. Messaged numerous times, never received my order but happily took my money. AVOID AT ALL COST !!! Gave up messaging!

So please off my little girls jammies for a birthday they are beautiful thank you very much will be ordering again

After ordering and then not receiving the item I contacted the seller, was informed that there was a delay in suppliers I was informed that it would be dispatched as soon as possible. I was a little suspicious in this day and age about being ripped off, again it was delayed down to a faulty lid spoke again and assured it was going to be dispatched. The lady was true to her word although I was a little arsy towards her she came through everything she said and has done has been proved true credit to you and your company hence the five star review you deserve thank you Paul my grandson will love the Thomas bottle

Very happy with my daughters pyjamas, recieved in a decent amount of time considering they’re customised & they are just as imagined

I ordered a personalised pokemon Tshirt for my son’s 5th birthday and the quality was great. I would definitely recommend he loved it.