Mail Travel Reviews 

Do not use mail travel, they ignore you when jetline cruise will not refund.

Very disappointed with The Mail for sponsoring Jetline Travel, they are an awful Travel Company, they say they are members of ABTA when they are not. Still waiting for a refund from last May, accepted a postponement to go next May, I'm supposed to pay a final payment in January, am I throwing good money after bad?

Be very aware when booking with Mail Travel as they seemingly add a layer of respectability to the travel companies who are really providing the service. Look at the small print. If it's a holiday by Jetline Cruise or Jetline Holidays, avoid at all costs. Jetline Cruises are refusing to pay us a full deposit refund for a cancelled package holiday and so we continue to battle for our £1400. Mail Travel should be ashamed of themselves for continuing to sponsor such companies with glossy full page ads.

Booked Spanish F1 after seeing ad with Mail Travel , they use Jetline , neither give a hoot about their customers, still waiting for refund 3 months later

The Mail subcontracts with travel companies like Jetline
And go for the cheapest lead price. When you book you find oops flight costs have increased and transfers are hundreds extra. Impossible to find email or phone no other than for delegated travel company. We had to fork out 1400 USD to get home from New York because neither Mail aka Jetline nor Icelandair could confirm flight status.Not a proper travel company, just a booking agent. AVOID

Don't trust these scam artists! They won't refund an experience which can't go ahead because of Covid-19. If they've done it to you, make a chargeback to your payment card, it costs them to challenge the chargeback, and you will most likely win anyway.

Booked the Spanish GP from mail Travel who then use JetLine. Trying to get a refund from a very unhelpful Jetline. I wrote to Mail Travel and did not even get the courtesy of a reply. Written again but not holding my breathe.
Does not say much for their concern for their clients.

Mail Travel is a great platform to find and explore holidays from a number of holiday types. It's easy to find the latest holidays and deals I read in paper, while also discovering more options available to me.

Rhodes Palace lovely hotel excellent staff but all inclusive is misleading as there aresurcharges for speciality restaurants and all inclusive drinks are only local spirits and extra charges in the main bars. It should be worded like Saga designated lounge only so the holidaymaker has less to complain about. I enjoyed my holiday enormously but the moaners amongst us were too vocal at times.

Disappointing holiday they used Jetline who then used a different company called Jumbo, but did not tell us. Very poor experience which did not live up to its 4 star billing. Probably my fault for trusting the name and not double checking absolutely everything.
Would not repeat.