Main Source Reviews 36

To start with, they advertised gear with the wrong properties. After I made them aware, they initially refused to pay for the return (Central Europe). It took 3 mails to make them understand they were obliged to do so by law (since I did not receive the product I had ordered - it was made out of Polyester not out of Rayon which is cellulose based fabric - as they had it listed). Once they realised, they offered me to keep it and get a 50% off (since they wanted to avoid expensive shipping costs obviously). I did accept their proposal and then - nothing. For weeks and weeks and emails on emails, they did not even have the guts to reply. They simply ghosted. I can only strongly advise to be extra careful considering a purchase at Main Source. My experience was simply horrible. Embarrassing.

Sold me two fake and wrong tops and wrong size plus £10 for shipping absolute scammers

I bought a pair of the Mizuno Contender S from Main Source as they were much cheaper than any other retailer that still had them in stock. I was slightly worried when I read the trustpilot but I shouldn't have been. Had a slight issue with the website during the order, sent a follow up email to ensure the order had completed and I recieved a very prompt email from Main Source's customer service team on a Sunday. Delivery came through well packaged and in a prompt manner. All in all a very cromulent order.

Ordered 2 G-Shock watches at 2 different occasions, both delivered quickly.
Very happy with purchase and happy with service.

Bought a shirt from them (order #1000017603), selected regular shipment method. Didn't hear from them until I contacted them one week later, asking why I didn't get any infos about shipment.
They answered me I had to pay 12£ MORE if I ever wanted to see my shirt. Told them to ship it the regular way.
Never heard from them again.
Their last e-mail was on 7th october. Today is 14th november.

AVOID!!!!! Don’t buy from main source. Spent £275 online. Returned both trainers to store in norwich. Firstly no one there how how to process a refund lol, therefore left the trainers there. Secondly had to wait a further four days for someone to come in who knew how to sort refunds. Waited a further 5 days for the refund to come through. But it was for £267 not £275. Only £9 but that’s not the point. Called main source to be told that was a PayPal fee. Sorry what? In the past 6 months I have bought from End, Zalando, Asos, HIP store, surfdome, M and S, Zara, HM, Taunton leisure, adidas, Nike etc etc etc. and not one of those companies has ever charged me £9 to use PayPal. Never setting foot in Main source again. Awful customer service

2 T-shirts bestellt und es wurde nur 1 geliefert. Keine Rückerstattung seitens Main Source, keine Kontakt aufnahme möglich.Paypal hilft auch nicht weiter. Nie wieder.

Shambolic scammers - still waiting on a refund after 43 days even though their T&C's say to expect a refund within 14 days. Returned a pair of Karhu Fusion trainers to them on the 9th September 22, chased up the refund by email (of which they claim they didn't receive), eventually got through to them by phone, told me refund would be issued the next day, which it wasn't. Opened a PayPal case against them - they are now stating that in order for me to get a refund from them I must close the PayPal case. This should be a warning to anyone looking to buy online from Main Source not to.

Easily the worst online retailer I have used. Qualified for free next day delivery on my order, took 4 days to arrive. Royal Mail was not used so wasn’t related to the strikes. I let this go as things happen.

Returned my order for a refund and it was delivered back to them on 30th August. Still no sign of a refund processing and no legitimate reason explain why the refund is delayed.

Ended up raising a charge back with my bank to resolve the issue. Very poor and wouldn’t shop with them again.

Absolute scam they take and take and take your money for nothing in return just continuously saying i had to complete deals. RUN AWAY AS FAST AS YOU CAN

Absolutely no issues! Ordered an item that was out of stock everywhere on the Wednesday and by Saturday it had arrived and was absolutely perfect. Will definitely use again, cheers guys 😁

I know a lot of people are ordering online right now with the shops being closed, so I just wanted to share my honest experience with anyone who might be reading this:

Ordered a pair of Karhu Fusion 2.0 trainers from Main Source. When they arrived, they were way way too small (Karhu puts European size 39 as a size UK 5, but the UK size is more accurate, ignore the European size). This was clear to me after approximately 30 seconds, so I put them back in the box and sent them back.

Main Source then got in touch to say that they'd received the trainers but couldn't refund them as they'd been worn. I was really surprised to hear this and called to explain. If I'd had them on for half an hour or so whilst I was trying to decide if I liked them or not, then I would have said fair enough, but this was literally 30 seconds.

After explaining this on the phone, they said they'd get back to me later on that week. After waiting 3 weeks for a reply, I called them to follow up but they still wouldn't refund me. I called the Citizens Advice Bureau to see what I could do in this situation, but since I had no way to prove that the damage hadn't been caused by me, the CAB recommended I ask Main Source for the name of the Alternative Dispute Resolution programme they work with, to try and resolve it that way. Even after waiting 3 weeks, they were unable to provide me with an answer on this either.

In the end, I lost the will to fight further and had the trainers sent to a friend with smaller feet as a gift. After she received them, she said she could see no trace of the supposed damage at all.

My recommendation is this - if you are still brave enough to order online from them after reading this, please document everything very carefully. I see from other reviews that I am not the first to have an issue with online refunds with Main Source. Therefore please photograph the item when you receive it and when you send it back. Best of all, don't order anything you might need to return.

Pretty good, cut off for same day shipping is 3:30pm so beware! No issues, payment went smoothly. Great price and last place I could find the sweater :)

I bought a limited edition coat from them, the coat was too small so i emailed about returning it and received an email from them telling me I should sell it on ebay which was not something i wanted to do.

I then tore my calf muscle and was in and out of hospital and unable to move at home. When i finally remembered about sending the coat back i was a week over their returns period, I explained the situation and that I had letters from doctors and hospitals and got no response. They weren't interested, bare in mind this coat was supposed to be so sought after! I even tried their social media and was ignored.

You would have thought being in hospital would be a decent excuse for not being able to return a coat.