Been using this software since the day of release, honestly haven’t thought of changing it anytime soon. Been delivering as should.
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Lees wat reviewers zeggen
Super impressed with Makeugc, Fast, Realistic and perfect for testing new ad creatives. Definetly worth it.
They charge money even when you pause your subscription… Seriously, this is not okay. I paused and cancelled my subscription, yet I still got charged. Even worse, it looks like the subscription... Toon meer
Bedrijf heeft geantwoord
Cancelled my subscription in February, got a confirmation email saying my subscription is cancelled, and they are sorry to see me go... and then got charged again in March. No reply from their cust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MakeUGC uses AI to automate the creation of user-generated content for brands. Our platform helps businesses produce engaging social media ads, product reviews, and testimonials, enhancing digital marketing and boosting online presence.
Contactgegevens
45 Fitzroy Street, W1T 6EB, London, Verenigd Koninkrijk
- help@makeugc.ai
- makeugc.ai
2,7
Slecht
110 reviews
Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Scammmmmmmmmmmmm
Scammmmmmmmmmmmm
Dont try free period or anything, they take your money, and you can not cancel the subscription from the website, you have to email them, but then they ignore you. TRUST ME THIS IS A SCAM, i know it looks legit, but they are stealing my money dont make same mistake.
17 april 2026
Review zonder uitnodiging
Great experience!
I own an agency and a couple of businesses that rely heavily on content, can´t recommend MakeUGC enough, is really great, the best part is the support team, is fast and very reliable, been using it almost since the beginning, keen to see what they have in plans for the future
16 april 2026
Review zonder uitnodiging
Super impressed with Makeugc, Fast, Realistic and perfect
Super impressed with Makeugc, Fast, Realistic and perfect for testing new ad creatives. Definetly worth it.
15 april 2026
Review zonder uitnodiging
Cancelled my subscription in February, got charged again the next month
Cancelled my subscription in February, got a confirmation email saying my subscription is cancelled, and they are sorry to see me go... and then got charged again in March.
No reply from their customer support to multiple contact attempts.
14 april 2026
Review zonder uitnodiging
Antwoord van Makeugc
Hi there,
Thank you for bringing this to our attention, and we’re really sorry to hear about your experience.
We’d like to clarify that our team actively responds to all support inquiries, so it’s possible that your message may have been sent to another email address or didn’t reach us properly. We definitely want to get this sorted for you as soon as possible.
Could you please reach out to us directly at help@makeugc.ai
using the email associated with your account, or include any alternate email you may have used? This will allow us to locate your subscription, review what happened with the cancellation and charge, and assist you right away.
We’re here to help and will make sure this is properly resolved.
Best regards,
MakeUGC Team
That said, it’s clear some users have had a tougher time
That said, it’s clear some users have had a tougher time, so the company might want to take a closer look at how consistent the cancellation flow is across accounts. For me personally, the platform worked as advertised and I didn’t encounter the issues others have described.
13 april 2026
Review zonder uitnodiging
Unauthorized Charge & No Proper Refund Confirmation
I was charged $49 on April 6 without clear authorization, which was already concerning.
After contacting support, I requested a full refund. On April 9, I was told that my refund had been approved, but even after several days:
I have not received any confirmation email
No transaction/reference ID has been shared
The money has still not been credited
Support keeps repeating the same generic timeline (1–14 days) without providing actual proof that the refund has been processed.
This lack of transparency is frustrating. If a refund is truly issued, there should be a confirmation and transaction details — which I have not received.
I am now forced to consider filing a bank dispute and cyber complaint due to the delay and lack of clear communication.
Would not recommend based on this experience.
6 april 2026
Review zonder uitnodiging
Antwoord van Makeugc
Hi Yash,
Thank you for sharing your feedback, and we understand how frustrating this situation can feel.
Refund timelines can sometimes vary depending on your bank or payment provider, as they each have their own internal processing and posting procedures. In some cases, updates may not immediately be visible on the customer’s end, which can understandably cause confusion.
If you have any further questions or would like us to check the status more closely for you, please feel free to reach out to us at help@makeugc.ai
. We’ll be more than happy to assist and provide any available updates.
Best regards,
MakeUGC Team
They charge money even when you pause…
They charge money even when you pause your subscription…
Seriously, this is not okay. I paused and cancelled my subscription, yet I still got charged. Even worse, it looks like the subscription somehow reactivated on its own without my permission.
This feels very unreliable and honestly makes me question if this is intentional. As a customer, you expect that when you cancel or pause something, it actually stops not that you keep getting billed anyway.
Customer support needs to fix this fast and be way more transparent about how subscriptions work. Until then, I definitely don’t trust this service anymore.
10 april 2026
Review zonder uitnodiging
Antwoord van Makeugc
Hi Tarik,
Thank you for sharing your experience, and we completely understand why this would be concerning.
What you’ve described is not the intended behavior of the platform. Our subscription system is designed to be fully automated, and in rare cases, unexpected issues can occur. This is not something we take lightly, and it’s definitely something we want to review and resolve as quickly as possible.
We’d really appreciate the opportunity to look into this for you and make things right. Please reach out to us directly at help@makeugc.ai
using the email associated with your account so we can locate your subscription, investigate what happened, and assist you further.
We’re here to help and will do our best to get this sorted promptly.
Best regards,
MakeUGC Team
Been using this software since the day of release
Been using this software since the day of release, honestly haven’t thought of changing it anytime soon. Been delivering as should.
10 april 2026
Review zonder uitnodiging
Been using this software since the day…
Been using this software since the day of release, honestly haven’t thought of changing it anytime soon. Been delivering as should.
8 april 2026
Review zonder uitnodiging
Great customer support
Customer support really took the effort to help me out and so far it seems they could do very good work, my problems are solved and im back to making UGC that so far has performed well. It did not take too much time and im enjoying the product
8 april 2026
Review zonder uitnodiging
Terrible - be warned.
Terrible. An absolute scam, signed up for the trial, it really wasn’t for us which is fine. But the aftermath is awful - I have cancelled 3 times, have contacted them over 10 times - they continue to take money out of my account despite cancellation and they have no staff - not a single person is getting back to me - sent 6 emails with no response over 3.5 weeks. If I could upload the screenshots I would.
6 april 2026
Review zonder uitnodiging
Antwoord van Makeugc
Hi SJ,
Thank you for sharing your experience, and we’re really sorry to hear how frustrating this has been.
What you’ve described is not the intended behavior of the platform, and in rare cases, unexpected issues can occur that we always aim to resolve as quickly as possible.
We’d also like to clarify that our support team is active and responds to all inquiries. If you haven’t received a reply, it’s possible that your messages may have been sent to a different email address and didn’t reach our main support queue as expected.
We definitely want to get this resolved for you as quickly as possible. Please reach out to us directly at help@makeugc.ai
using the email associated with your account, and if possible, include any previous email threads or details. This will allow us to locate your subscription, review the situation thoroughly, and assist you right away.
We’re here to help and will make sure this is properly looked into.
Best regards,
MakeUGC Team
RUBBISH
I purchased the basic plan after being told it included the features I needed and that I could get a refund if it didn’t meet my requirements. Within 15 minutes, I realised it wasn’t suitable for what I needed and requested a refund.
Since then, I’ve spent two months trying to obtain a refund with no success. The clips produced were inconsistent, each one had multiple issues, and the output varied significantly. Most importantly, there were no Australian voiceover options available, which is essential for a local business operating in Australia.
4 april 2026
Review zonder uitnodiging
Antwoord van Makeugc
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We’d like to clarify that our support team is active and responds to all inquiries. If you haven’t received a reply, it’s possible that your messages may have been sent to a different email address and didn’t reach our main support queue as expected.
We understand how important it is to have a smooth experience, and we’d really appreciate the opportunity to look into this properly and help resolve it for you. Please reach out to us directly at help@makeugc.ai
using the email associated with your account, and include any relevant details so we can locate your case quickly.
We’re here to help and will do our best to get this sorted for you as soon as possible.
Best regards,
MakeUGC Team
Excellent software
Excellent software, took a while to understand but other than that its perfect👌
3 april 2026
Review zonder uitnodiging
Terrible company
Terrible company. They charged my card on file while I cancelled 3 months ago, attributing it to my account being "part of those small number of accounts that were affected by the billing migration issue" -- but they never reached out about that themselves proactively, I had to reach out about it myself. Their support then approved the refund, but I did not receive any refund for 28 days. I had to check in AGAIN and threaten legal action, after which the refund was actually issued and received back on the SAME day. Be careful with them, feels scammy and intentional.
19 maart 2026
Review zonder uitnodiging
Antwoord van Makeugc
Hi Jorn,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We’d like to clarify that our support team is active and responds to all inquiries. If you haven’t received timely replies in the past, it’s possible that your messages may have been sent to a different email address and didn’t reach our main support queue as expected.
We also understand how frustrating this situation must have been, especially given the delays you experienced. While these types of issues can occasionally occur within automated billing systems, they are always taken seriously and addressed as quickly as possible once raised with our team.
We’re glad to see this has now been resolved, and we appreciate your patience while it was being worked through. If there’s anything else we can assist you with or if you have any remaining concerns, feel free to reach out anytime at help@makeugc.ai
.
Best regards,
MakeUGC Team
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