Order at your own risk. They’ll take your payment but not all of your items will arrive. I’ve now been in contact with them for over 3 weeks and they’re making excuses instead of sending the rest of m... Toon meer
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If you want to get a products which are fake one, not authentical, please buy on this website. Customer team are very unpleasant and rude. Highly unprofessional manners towards client. Additional... Toon meer
Bedrijf heeft geantwoord
I feel I need to step in and share my own experience here. I was very close to not using it due to all the negative reviews, but I decided to make a small first purchase and see how it goes. Well, I c... Toon meer
Bedrijf heeft geantwoord
Jeg har bestilt en pakke for over 2 uker siden. Jeg betalte over 400kr. Jeg venta og venta, og plutselig var pakka borte fra posten appen. Da sjekka jeg og det sto at pakka var levert i postkassa mi.... Toon meer
Bedrijf heeft geantwoord
2,8
Gemiddeld
205 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order at your own risk
Order at your own risk. They’ll take your payment but not all of your items will arrive. I’ve now been in contact with them for over 3 weeks and they’re making excuses instead of sending the rest of my order that I paid for! An absolute disgrace.
14 maart 2026
Review zonder uitnodiging
I received my MakeUp order yesterday…
I received my MakeUp order yesterday and I am very disappointed. Not first time.The perfume bottle arrived half empty — only half of the product was left, and the rest had leaked over the other items in the package.
23 maart 2026
Review zonder uitnodiging
Not a scam
No confitmation email upon order but order arrived ca. after more the 10days. Everything ok and what was ordered. Packaging not in a great condition.
Its def not a scam but they could do better for sure!
16 maart 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback.
We are pleased to hear that you received your order and that the items were correct. At the same time, we apologise for the lack of a confirmation email and for the condition of the packaging upon arrival.
Your comments are appreciated and will be taken into consideration as we continue to improve our service.
**^AVOID***
**^AVOID -
Broken Products Arrived***
I would never write reviews about a company but when you get products I got & the customer service by complaints team that came with it, I’m left with no choice.
I ordered €150 worth of makeup. It arrived & after work I opened the box & put the makeup away in my makeup bag.
2 days later, I opened the Laura mercier eyeshadow & eye pencil & seen both were broken.
I sent the team an email with pictures asking for a replacement or refund. I received an email back telling me I had to email the complaints team but no email or contact details to contact them. I then requested a call back to get the contact details.
The complaints team asked me for pics of everything & I mean everything , even the delivery box itself which I didn’t have but I had the product package & barcode.
I sent what I had & a week passed , no replies , nothing! I emailed again asking for an update , still no reply.
I will never buy from your company again, €60 gone down the drain in these tough times that no one has to give away for nothing.
Disgrace!
19 maart 2026
Review zonder uitnodiging
If you want to get a products which are…
If you want to get a products which are fake one, not authentical, please buy on this website.
Customer team are very unpleasant and rude.
Highly unprofessional manners towards client.
Additionally, I have never get my ordered product back.
18 maart 2026
Review zonder uitnodiging
Antwoord van Makeup
We understand your concerns regarding the received product. However, all our products are 100% original, including the received one. We work with trusted suppliers from the EU and have been doing so for many years, ensuring the authenticity and quality of all items we sell. Our inspection and supplier's verification show that the product is genuine, and we can provide official confirmation regarding its authenticity. You will receive documentation confirming that the product is original in the nearest time.
Thank you for your understanding.
This page is a scam
This page is a scam, I have ordered product never received confirmation email or product earthier.
They have robbed so many people hope somo one will closed them down !
14 februari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. According to our records, your parcel was delivered on February 21, 2026.
If you did not receive it despite this delivery status, we recommend checking with household members, neighbors, or your local post office for additional information.
We are always available to assist further if needed and appreciate your understanding.
I have always ordered from them and i…
I have always ordered from them and i can say i have never had a problem with my orders.
My most recent was only last week.
Fast delivery, great packaging..
for me they are great and I would recommend them..
15 februari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your continued trust and kind words! We’re thrilled to hear that your recent order went smoothly and that you’re happy with the delivery speed and packaging.
We truly appreciate your recommendation and look forward to serving you again!
New site I will be ordering from
Good prices, lots of different products. Received package in a week. Will order again soon.
27 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your kind review! We’re delighted to hear that your order arrived quickly and that you were happy with our product selection and pricing.
We look forward to serving you again soon!
Bestilling ble kansellert
Bestilling ble kansellert, ingen informasjon fra leverandør. Penger ble refundert.
Dette virker fullstendig useriøst - styr unna!
5 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. Please note that we are an Irish website, and it seems your order was placed in Norway. For issues with orders in another country, we kindly ask you to contact the store where the purchase was made.
We apologize for any confusion and appreciate your understanding.
Total SCUM...Polish ...false phone…
Total SCUM...Polish ...false phone Number for lreland ..took advantage of a vulnerable person..charging twice the amount for a product..and when I emailed I got the same crap they give everyone here who reviews sorry and we will take it on board...DO NOT BUY ANYTHING FROM THESE SCUM FROM POLAND..OR ANY OTHER COUNTRY THERE WORKING OUT OFF..SCAM ALERT SACM ALERT..
30 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to clarify that we have not been able to identify your order in our system.
Following your review, we contacted you via Trustpilot requesting your order details so we could investigate the matter further, but unfortunately, we have not received a response. Without this information, we are unable to locate your order or verify the situation described.
We kindly ask you to provide your order reference or contact our customer service team directly so we can look into this for you and assist accordingly.
Hard to order from here I went on seen…
Hard to order from here I went on seen some great perfumes put them in my cart came to check out u can't no matter how hard I tried get ur proper address in it's the craziest system I even came across my house has no house no the house has no name which they say it's required but I couldn't even get my town or county in after ringing and actually taking to someone all I was told was to use a different device or something else I said u know this ain't worth the hassle went on a different site ordering straight away no BS they need to sort out their way of doing this because this ain't working for them
22 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced during checkout.
Our system requires complete address details to ensure parcels are delivered accurately, and we understand that this can sometimes be confusing for certain locations. We appreciate your suggestion and are continuously working to improve the ordering process to make it easier for all customers.
We regret that your experience caused frustration and hope we may have the opportunity to provide a smoother experience in the future.
Excellent shopping experience
I feel I need to step in and share my own experience here. I was very close to not using it due to all the negative reviews, but I decided to make a small first purchase and see how it goes. Well, I could not be happier. The price is excellent. Order placed, confirmation received. Shipping updates are constant, and a week later I received an email and sms stating it's out for delivery with a one-hour window. Received parcel, well packed. Perfect shopping experience. And free shipping for orders over 25 euros.
12 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you so much for sharing your experience! We’re thrilled to hear that your first order went smoothly and that you were happy with the pricing, shipping updates, and packaging.
We always strive to provide a seamless shopping experience, and it’s great to know that everything met your expectations. We look forward to serving you again soon!
Terrible customer service!
No communication whatsoever. Phone number only works at certain times and was eventually told my package got damaged in transit and was being returned to sender. DO NOT ORDER FROM THEM.
12 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. According to the shipping carrier, the parcel was held at the depot because the contents were damaged in transit. Therefore, we processed a full refund, which was issued on January 20, 2026.
We regret the inconvenience caused by this situation and appreciate your understanding, as damaged shipments during transit are unfortunately beyond our control.
Habe verdorbene Artikel von diesem Shop…
Habe verdorbene Artikel von diesem Shop erhalten und zurück geschickt. Bis heute habe ich keine Rückerstattung erhalten. Kauft lieber von einem Trusted Shop..
14 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. We are very sorry to hear about your experience.
At this time, we are unable to identify your order or return in our system. To help us resolve this promptly, please contact our customer service with your order details or return information.
We take all quality and service concerns seriously and are committed to addressing any issues as quickly as possible.
J’ai déjà commandé
J’ai déjà commandé. J’ai vu des avis négatifs après, ça m’inquiète un peu. J’attends ma commande.
Le 8 février J’ai bien reçu ma commande, aucun problème.
10 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. We’re glad to hear that your order has arrived safely and without any issues.
We understand that reading mixed reviews can be concerning, and we truly appreciate your trust and patience. We look forward to serving you again in the future!
Unfortunately
Unfortunately, my experience with this company was very disappointing. I received a package in which one of the products had leaked and spilled over the other items inside the parcel. As a result, several products were damaged and unusable.
After contacting the company, I was offered a refund of 4 euros, which was completely inadequate compared to the value of the leaked and damaged product. After many email exchanges, I was informed that the money would be refunded to my account, but this refund was never processed.
Due to the poor handling of the complaint and the failure to follow through on the promised refund, I cannot recommend this company.
18 december 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to clarify that we have not been able to identify your order in our system.
Following your review, we contacted you via Trustpilot requesting your order details so we could investigate the matter further, but unfortunately, we have not received a response. Without this information, we are unable to locate your order or verify the situation described.
We kindly ask you to provide your order reference or contact our customer service team directly so we can look into this for you and assist accordingly.
Not an Irish company
Not an Irish company. Its Polish. DO NOT USE THIS WEBSITE!! Terrible customer service on my refund.
9 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. As stated on our website, our warehouse is located in Poland, and all orders are shipped from Poland.
We apologize if this caused any confusion. We also regret that your refund experience did not meet your expectations. Please contact our customer service with your order details so we can assist you promptly and resolve the matter.
Great online shop
Nice and easy. Order placed December 2nd - delivered to Ireland December 12th. Fair enough. Great cosmetic products
15 december 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your kind feedback.
We are pleased to hear that your order was delivered within a reasonable timeframe and that you are happy with the cosmetic products. We truly appreciate your support and look forward to serving you again.
They screwed up my order twice + very rude
They screwed up my order twice. Decided to cancel my order of
6 products without asking me or informing me beforehand just because 1 item was out of stock and I ended up not having 3 bday presents on time. They make problems out of nothing. 2 Similar products were in stock but they never even asked to replace it. Not Very intelligent nor resourceful. Bad customer service. When I complained about it after lots of hassle they gave me a 1 eur discount for my 80 eur order (1.25%....WOW!) as an apology and I quote:" This discount was offered purely as a courtesy, to express our appreciation for you as our customer." So I should be very honoured, happy and feel appreciated. Wow again. That gesture clearly shows they don't appreciate their customers at all.
Poor business practice...And very rude. Never ever buying from the again.
12 december 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. We are very sorry to hear about the issues you experienced with your order and for the frustration caused by the out-of-stock situation. We sincerely apologize for any inconvenience this caused, especially regarding your planned gifts.
Our intention was to offer a small gesture to acknowledge the inconvenience, but we understand that this did not meet your expectations. We are reviewing our processes to ensure that alternatives or replacements are offered promptly in similar situations in the future.
We regret that your experience did not reflect the level of service we aim to provide and truly appreciate your feedback, as it helps us improve.
Don’t ignore the bad reviews
Decided to take a chance as they’re only Irish stocker of a product that has been discontinued. I have skin issues and end up reacting to everything. Ordered 3 days ago and haven’t received an email confirming the order. Kept refreshing and checking spam but nothing. Thank goodness I took a screenshot of the order confirmation as I’ll probably have to dispute the charge. I saw the bad reviews but was desperate because of my skin condition. Absolute scammers.
24 december 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your feedback. We are very sorry for any concern caused by the lack of an initial confirmation email.
Please note that your order was successfully delivered on 5th January 2026. We understand how worrying it can be when communications are delayed and sincerely apologize for any stress this caused. Your feedback is important, and we are reviewing our processes to ensure order confirmations are received promptly in the future.
We are glad that your order reached you and hope the product works well for you.
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