Malone & White Solicitors Reviews 

SHOCKING AVOID!! They seemed so helpful at first, they've ignored me for months on end since January. Every time I call I get told I'll be updated within a week. They clearly lie to you from the offset. They string you along and ignore you. I messaged today saying I was unhappy with the service and considering no longer doing business as I received no updates for 6 months. Rather than look into this they said they would close the case and it was already under review to be closed. They had no intention of informing me of this. They also lied to my face saying they had sent a final settlement letter and I would hear back in 2 weeks. Six months later I found out id already had my file closed.

Absolutely horrendous from the word go. I've been holding off writing a review until the case was concluded, but since that doesn't look as if it will ever happen, I'm imploring you to save yourself the time and blood pressure. Incompetent, unprofessional and downright arrogant. They have a list of excuses (likely lies) for not doing their job that you wouldn't believe. And that's if you can speak to a case handler/get a call back, if you do get some contact, it's likely that you'll never have spoken to that person previously and it'll probably be a request to send documentation that you've sent several times already. It's three weeks off a year since I made a call to these people. I can't believe the good reviews are genuine!

Do NOT employ these solicitors I wish I had read the reviews they are awful and they don’t care they will give you the runaround and do the bare minimum and ignore your calls and messages I’m currently building a case against them to take to the ombudsman

I went to M&W for help with disrepairs & rat infestations for last 8yrs. But I feel they are not understanding my health conditions. My case is now 10 mths old & nothing is happening. I have asked since September 2025 for cancellation fees & breakdown on what M&W have spent on my case? I asked again in March 2026 & April 2026 & yet again they ignored my requests! I complained to Mike Wilson in October 2025 about lack of communication, speaking to agents who say someone will ring me back & they don't. They even changed my caseworker without my acknowledgement! To this day I don't even know if my solictor is Male or Female & I don't even know their name! All I want is works to be done & M&W finish the case. I will not be recommending this firm with anyone. Other residents wanted M&W to help them, but I advised them to take it up with someone else. All these disrepairs solictors just want the money 💰 ££, there not interested in the tenants suffering & squalid conditions we live in.

The staff are dismissive, arrogant and the company is just useless. They ignore your calls for months, then set up and automated callback and hang up.

Again with regret I have write and highlight how disappointing the level of service, or very much lack of it.
Do I feel Malone & White representing absolutely not.
Why?
My last review, they called apologise, I requested that they will send me the disrepair report which they received from Riverside Housing, so I can read and either acknowledge or disrepute the findings, they also mentioned they are waiting on another report, to which I am not completely clear about, I not received any written information regarding my claim and where it actually stands.
Today like all other occasions, I am the person having to call them requesting information, sadly another responds giving completely different information from the information I received over two weeks ago.
I still have no idea what is actually happening with my case, I was promised a call back today, well that didn't happen.
Think twice using a solicitor, who haven't even been to your home, how can they represent you.
Markus

I would like to say thank you to the team at Molone and White for supporting me all the way with my claim and assurances.
I can say they went above and beyond as I didn't even expect to recieve a payout but they made sure that I got what was just due.
I highly recommend them, they're very professional keep you updated every step of the way and guide you through everything.
They explain everything so that you understand the process and do everything that's in your best interests.
I went through an horrific time with my local council as soon as the team got involved they had the council on their toes.
Thank you so much.
Even supporting me with my mental health was a breath of fresh air.
The main outcome.. Pest Free and I got moved to a new property.

The experience was very professional & polite plus anything that you didn't understand, was nicely explained.

I have the pleasure of using Malone & White Solicitors I strongly recommend them as they’re professional and fast in settling disputes and matters with landlords repairs. Thank you so much I feel relieved really you’ve done a great work in my case I am grateful.
I will always recommend you and if I were to use your services again I definitely will 🙏🏾

This company just tried scamming my nan, said they will help her at no costs at all…. Luckily she wasn’t able to sign the documents on her phone and asked them to send them all to me and written in these are all their hidden costs etc which they’d of scammed her out of because this was not explained to her at all…. And when I’ve googled the company all the reviews were no older than 10 mins ago. Clearly a scam trying to scam the elderly / vulnerable people.

I spoke with nazirah and she was extremely helpful and kind

Great company. Very understanding and was helpful in getting compensation for me. Easy to set up and would recommend I'd your not getting anywhere with repairs that are ongoing

Great communication great explanations made me feel I can trust them too

My experience with Malone and white has been extremely disappointing and distressing.I came to them with a severe and urgent housing disrepair case involving my home being condemned,unsafe living conditions and serious risk to my health. Despite repeatedly providing evidence, updates and detailed information. I received almost no communication or meaningful support.I was left without clear steps, without transparency, and without any real action been taken on my behalf. Important messages went unanswered,progress was never explained,and at no point did I feel my case was been managed with care, urgency or professionalism. After weeks of deteriorating conditions and escalating safety risks, they closed my case without providing proper explanation or ensuring I had alternative legal support in place. This left me vulnerable, unprotected and without representation during a critical time. The lack of communication, accountability,and follow through has caused me significant emotional distress and homeless.I expected a firm handling serious housing and disreair case to act responsible, but this was not my experience. I do not feel that my situation was taken seriously,and I would not recommend this firm based on the level of service I received.

Everything

My caller had lots of patience with me which I appreciate. Taking time to explain how to send all my information as I am not computer literacy. The lady who called me was so calm and she put me at ease with the situation I am in.. thank you so much..

Spoke to a member of staff they were incredibly friendly, clear and explainative incredibly helpful in guiding me through what to do in my claim 5 star rating for Nazirah

Love how respectful they are and the help that they’re giving is very much useful and appreciated

Malone & White Solicitors are highly experienced. They achieved an outstanding result for my housing issue. I was very impressed with their work as they resolved my problem within a few months. I really appreciate it their continuous support during the process of my case.
Thank you very much.

Huge thanks to Malone & White for their professional support! They were a great help with my disrepair claim, and I got a successful result.