Malt & Brew Reviews 

I had two Japanese inspired whisky glasses . One is Sakura snow which is quite good. Good size n shape. However the Sengen is a bit of disappointment. The size is small n super light. It feels a bit cheap. Not value for money.

Excellent, quick and great product quality! Stoked

I bought the glass for Father’s Day, my husband loves it, says his whiskey definitely tastes better. To me the purchase was a great experience, great communication, great product.

Great customer service. Beautiful glasses. Thank you!

Very cool product, and fantastic service. Delivery was super quick, and the glasses I purchased as a gift were a huge success. Highly recommend supporting this great business!

Really great products and fast delivery. My partner will love these as a gift. Thanks guys!

Being in lockdown I ordered a gift for a friend to be delivered directly to his home. I asked the office staff if they could add a birthday card with a note on it as well and I am happy to report that they went above and beyond to assist with my request. The product was also boxed up nicely and delivered promptly.

The perfect combination of gripability and sipability, 5 stars

The glass I purchased for a 70th present was perfect, a huge success!

Beautiful product, short postage time and in immaculate condition on arrival.

Product was as described, very carefully packaged and easy checkout process from their website. Their gifts are very reasonably priced as well!

I was a bit worried these glasses would be very fine and too delicate. They are beautiful and a great size. I decided on 4 different types to test the ranges. Best decision. Highly recommend. Fit perfectly in your hand. Sit very well on the timber bases. Beautiful to look at. Nice to drink from with no nose bumping problems either.

Thankyou guy's this was second order within 2 weeks, increasing my original glass order, products were excellent, delivery quick and undamaged, will definitely order in the future, best wishes in future endeavours

Beautiful but very disappointing for me as I had thought they would be smaller. These are quite awkward for me to hold.
Sorry i spent all that money now

Beautiful glass, perfect weight and size. Packaging is really nice and the coaster was a nice bonus!

My order is for a Christmas present and I was very happy with the product. It was received in good order and promptly.

Very happy with my purchase the delivery was quick and without issue

Buyer please beware.

When I found the Malt & Brew website, I was excited. We are very fond of Japanese Whiskey and thought, in particular the snow glasses would be an amazing Christmas gift to accompany a bottle of Japanese Whiskey.

I placed a large order - over $200 of glasses. The glasses were expensive - $30-$50 each - so I understandably expected quality.

What I received was cheap Chinese glassware that even had join and mould marks. There was nothing "hand crafted", or special about them. Maximum - I would have paid $5-10 for each glass if I have of been able to see them in store. Even the packaging was cheap and nasty - two thin glasses came without any packaging at all - I was totally amazed they were in one piece, and they were the two most expensive pieces at over $40.

Obviously, when they arrived, it was clear I could not give them as a gift - I would have been so ashamed to give this standard of glass for a milestone birthday or Christmas gift. I immediately wrote to the supplier and expressed to them how the quality was unbefitting of the price. They apologised and offered a return. That was a point in their favour.

I went to the post shop and ordered tracked return - the total was $31.00. I included all the paperwork and watched it to the destination. Upon arrival - I was issued a refund for the goods - not the postage (and considering they were so sub-standard, and not at all what was advertised, a part freight credit was called for). When I received the refund - it was about $5.00 less that what I paid for the goods. Why? Just why would you do that? And such a random amount? It was just an insult to be honest. So all together I lost about $40 on this company and I have nothing to show from it.

Because the glasses look so good in the photos and it's not the reality of the situation, I left some realistic (but not unkind or bashing) comments on advertisements where customer were obviously considering purchasing on Facebook - I was blocked and all my comments deleted. If this was a legitimate company, with a legitimate, why not just reply with your resolution to the matter? This action alone should speak volumes.

I have referred the matter to the ACCC who is investigating the company and the claims on the website. In the meantime - please be aware that these glasses are mass produced and can be purchased on places like Wish or Alibaba for much less that what is advertised on this site.

I know I worked pretty hard for my money - spending it here was just a huge disappointment. I don't want others to experience the same thing.