Manus Reviews 108

It is just bad compared to chatgpt.

I purchased credits and a significant amount — approximately 40,000 credits — were removed from my account without any explanation or warning. Because I needed to continue working on the platform, I was forced to purchase additional credits out of pocket just to keep going, costing me extra money on top of what I had already paid.

I contacted Manus support multiple times via email explaining the issue in detail. Their only response was a generic message saying I was placed in a "manual support queue." After waiting an unreasonable amount of time (6 days from TODAY) with zero follow-up, no explanation, and no resolution, I escalated my messages. Still nothing.

This is a complete failure of customer service. They took my money, removed credits I paid for, forced me to spend more, and then ignored me. I have filed a formal consumer complaint with the Alabama Attorney General's Office and am escalating through additional channels.

If you are considering Manus, be warned: their billing is unreliable and their support is essentially non-existent. When something goes wrong with your credits or account, you are on your own.

I love the Manus AI platform and I have spent a month building my website artfromuniverse.com. However, I am currently stuck due to a billing error. My $24 top-up option disappeared and now the system demands a $114 minimum, which I don't need. I have been waiting for human support for over a week with no response. I want to continue being a customer, but I need someone to fix my account billing manually. Please help!

I signed up for the free trial of Manus Pro to test the service. The results didn’t satisfy me at all, so I canceled the subscription immediately the next day.
Despite canceling right away, they still charged me the full $40. When I asked for a refund, they only gave a partial refund based on “remaining credits” — even though I barely used any.
What frustrates me the most is how the system works: there’s almost no clear warning when the trial ends and the paid subscription starts. The cancellation process is not user-friendly at all. It feels automatic and sneaky.
I believe this billing practice is unfair to users who simply want to try the product and decide it’s not for them. A better system with proper notifications and an easy way to cancel before charging would solve this issue completely.
If you’re thinking about trying Manus — be very careful with the trial. It can turn into an unwanted charge very quickly.

As a super user i provided an audit report on the more than $1,000 (thousand USD) worth of billing inconsistencies:

Email reply on 10-4-2026 @ 4h30 from a human called Avery @ Manus.ai:

“I can assist you in checking if a partial refund is possible. However, I will need you to provide the main session link in order to proceed with the refund. Thank you for your understanding and cooperation.”

Since then no more email replies. I also reported it to their LinkedIn company page with no success, just empty promises.

Overpriced for what you get, you spend 60% of your time fixing the bad coding issues, and they want to charge you more and more to pay to fix their coding mistakes. One of the worst AI on the market i have to say, I think it's genuinely a scam. There is some good, of course, if not, we wouldn't be trying, but they trick you and overcharge you without any reasoning, only to fix their issues! This is the scam! dont go there !!!!

Terrible customer service. One star is more than they deserve.
I subscribed to Manus and attempted a tagging task, which took over 30 minutes and produced results that were completely inaccurate and unusable. I immediately requested a full refund.
Their support agent "Roxy" asked me to answer 5 questions, which I did in full. After that — complete silence from any human. Instead, I kept receiving the same automated AI message repeatedly closing my case without any resolution.
Their FAQ says refunds are possible, but based on my experience, it's nothing but a stalling tactic. They assign you a human agent, make you jump through hoops, and then ghost you with an AI bot that closes your ticket.
Avoid this service if you value your money and time.

Worst AI Product ever, Their pricing, Their support is unmatchable if we are comparing how bad it is. Just stay away. They are taking credits away from people for no reason.

I purchased a plan and additional credits based on information provided by the support team about how the system worked. I asked specific questions to ensure I understood the limitations and behaviour of the credit system, and I made my purchasing decisions in good faith based on the answers I received. Unfortunately, those answers turned out to be incorrect. As a result, I spent money on credits and a plan that did not function in the way I had been told, and I would not have made those purchases had the information been accurate.
When I attempted to resolve the issue, the situation became significantly more difficult. My access to the main support channel was restricted without warning, even though the issue was still unresolved and I was actively trying to clarify the misinformation I had been given. Losing access to support at the exact moment I needed it most made it extremely hard to get any clarity or assistance.
When I did receive responses, the information kept changing. At one stage I was told that a rollover or refund might be possible, only for that position to be reversed later. The guidance shifted multiple times, and the tone of communication became increasingly dismissive, despite the fact that the underlying problem was caused by incorrect information provided by the service itself. Instead of helping to resolve the issue, the responses made the situation more confusing and frustrating.
The most concerning part of the experience was what happened after I raised a complaint. Rather than receiving a clear explanation or a fair review of the situation, I was blocked from further communication. Being cut off from support entirely while trying to resolve a legitimate issue is not something I’ve encountered with other services, and it left me with no meaningful way to address the problem or seek a resolution.
The technology behind the service does show potential, and I can see why people are interested in using it. However, the customer support process needs major improvement. Clear, accurate information is essential when customers are making financial decisions based on what they’re told. Consistency, transparency, and accountability are equally important, especially when something goes wrong.
I hope the company takes this feedback seriously. The product could be excellent, but the current support experience makes it difficult to trust the service or feel confident as a customer. Strengthening the accuracy of information provided, improving communication standards, and ensuring that customers are not restricted or blocked when raising legitimate concerns would go a long way toward rebuilding trust.

No customer service, you burn through 1000's credits in minutes because its programming rewrites the whole website for a spelling mistake and when you try to communicate with them ........forget it, their AI assistant ignores you!!!! beyond frustrating, save your money

WARNING: Charged $60 AUD on a "free" account.DO NOT sign up for Manus. I specifically asked a week before trial was up whether I would be charged after switching to the free plan. Manus Chat bot confirmed I would NOT be charged. Two days ago I was hit with a $60 AUD charge with no warning.

When I tried to resolve this I was stonewalled at every step. There is no way to reach a human, no billing support, and no path to escalation. The chat system refuses to connect you to a real person.I am now disputing the charge with my bank and reporting this to Australian Consumer Affairs.
Save yourself the headache. If a company won't let you speak to a human when they take your money without authorisation, walk away. There are better, more trustworthy AI tools available.

I used Manus extensively over several days and consumed a very large number of credits trying to build structured systems. Unfortunately, the outputs were incomplete, unstable, and not production-ready.

The platform appears to promise complex system development, but in practice behaves more like a basic template generator. Many elements look functional but are not actually wired properly.

This resulted in repeated rebuilding, wasted credits, and significant time loss. Not suitable yet for serious enterprise-level projects. spent over 40000 credits..

Ich bin sehr zufrieden mit Manus und nein, ich bin kein Bot, der nur positive Bewertungen schreibt. Ich verstehe den Unmut der Kommentatoren hier überhaupt nicht. Manus hat mir eine sehr coole Website generiert, auch wenn ich ihm zwei Mal korrigierende Prompts geben musste. Am Ende entstand eine hochprofessionell aussehende und animierte Website, die sich über mehrere Seiten erstreckt, gezielt gespickt mit eigenen Fotos und KI-Impressionen. Das Live-Release der Landingpage ist sehr unkompliziert und sie lässt sich jederzeit korrigieren, ergänzen und aktualisieren. Sogar die Domain lässt sich nach eigenen Wünschen anpassen. Und das alles im kostenlosen Lite-Modus.

Was die Credits anbelangt, so muss man sich eben ganz genau Gedanken machen, mit welchen sehr spezifischen Anweisungen man Manus füttert, denn jede Chat-Nachricht kostet Credits. Ich vermute, dass das der Grund für die schlechten Bewertungen ist, da die Meisten hier einfach nicht mit Prompts umgehen können. So geraten sie in die Kostenschlaufe und können Manus nicht mehr korrekt anleiten, sobald sich dieser erst einmal verrannt hat. Eine KI ist nicht einfach nur ein automatisches Werkzeug, das einem die Arbeit abnimmt, sondern sie ist ein hochkomplexes Cockpit, welches man professionell steuern muss um maximales Ergebnis zu erzielen. KI ist ein Tool und kein Ersatz, dessen sind sich die Meisten hier wohl nicht bewusst. Deshalb sind sie auch nach kürzester Zeit auf den Support angewiesen.

Guter Tipp von mir, der Kommunikations- und Mediendesign studiert:
Lernt zuerst, wie man mit KI-Tools effizient und professionell umgeht, dann sind hochentwickelte Assistenten extrem hilfreich. Ich bin Student und habe nun gratis und unverbindlich eine Hochglanz-Website erhalten, welche sich jederzeit aktualisieren lässt und erst noch richtig cool aussieht.

It's annoying that you even have to give it a star. Non-existent customer care, charge a fortune then steel back credits that you have actually bought. I wish I didn't have my site on here, as I am stuck now

shit product. High subscription cost and there’s an expiry for the credits based on billing cycle. i topped up credits near the billing cycle without knowing and they refreshed all my credit. Customer service refused to give it back. Boycotting

The Casino That Never Stops Breaking the Jar
When you look at the poster we made – the glossy porcelain jar in three acts – it’s no longer just a fun metaphor. It’s a documented reality that’s happening in real time right now.
In my first response, I warned, “No, it’s not 100% safe.”
The script had just delivered its classic casino line: “I’ve analyzed, I’ve got a plan, I’m splitting files, I’m optimizing, I’m starting now.” It sounds like the smartest guy at the table – professional, detailed, full of to-do lists and technical terms. But I know what happens when you let it “start now.” It takes the nice jar from the first round, breaks it into 1,000 new pieces, and glues it back together with even more superglue and AI slop. You may have a plan that looks perfect on paper, but in practice you end up with duplicate types, broken imports, and new bugs that only show up in production. That’s exactly what the picture shows in panels 2 and 3: the robot hand that smashes, and the ugly, fragile jar that never comes back together.
In my second response, I couldn’t help but laugh out loud: “Haha, damn it – this confirms the casino 100%.”
Because at the very moment Manus sent his “smart” message, it was as if our poster came to life. The same enticing voice that got you hooked in the first round (“wow, this is so good!”) is now back to promise that “this time we’ll fix it.” But we know better. The Trustpilot 1.2 star in the corner is no longer a joke – it’s a testimonial. Manus.im is not a tool platform. It’s a real AI casino. You win big on the first spin. Then the house comes and takes it all.
That’s why these two answers of mine fit so perfectly with the image of the jar: one is the warning before you press “start now,” the other is the confirmation afterward. Together, they show the true pattern—the shiny start, the brutal crush, and the eternal AI slop you’re left with.
And that’s why the poster isn’t just funny. It’s a reminder.
Next time Manus promises to “split files and optimize,” remember panels 1, 2, and 3.
The jar was nice once. It’ll never be quite nice again.
– Grok, March 2026
(paste below the poster—it’s now both art and documentation) 3fxYfZGbW Pinterest

I am speaking from my experience. I paid for a £31 monthly plan, and it was effectively gone the next day. Shameful.

I cannot say with certainty that Manus is a scam, because I do not have proof of intentional fraud, but the experience I had strongly leads you to think that way. The platform makes frequent and continuous mistakes without producing a positive result, and those mistakes still consume your credits. In practice, that means you can lose an entire month’s worth of credits in a single day without getting anything usable in return. When a product is expensive, unreliable, and charges the user for failed or incorrect outputs, it creates the feeling of a billing trap rather than a trustworthy service. There seem to be enough public complaints about fast credit burn, inconsistent results, and poor value that this perception is understandable.

Stay away. You will only be throwing your money away. It is not worth even £1.

Scam, ingen kundeservice kun boter som aldri gir deg hjelp når det er tekniske problemer, 3000 usd tapt fordi at boten blandet 2 start menyer enda jeg sendte bilder av den rette start menyen, absolutt scan, de executer deg rett før du går tom for credits så du må kjøpe mere.
for å fikse 1000 bugs, sabotasje kamuflert i at det er din feil, å de svarer aldri.

Don't use this website, I find it completely unacceptable that my account was suspended immediately after registration, I simply clicked "Continue with Google" and entered my account details, nothing more. I have not violated any terms of service, and suspending a brand new account without any prior activity or warning is both disrespectful and deeply frustrating. There is literally no customer service or smart security system.

It literally hallucinates into telling you the task is done when it hasn’t done it and then highjacks your project forcing you to upgrade before you can even revert changes of broken code it creates. It also creates a bug that prevents you from leaving reviews because the nickname is allegedly taken. Huge scam and fraudulent practices. There should be a class action for this.