From ordering too delivery the next day fantastic. Trainers are great quality as well . Had a few pieces from them,never been let down as well
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Lees wat reviewers zeggen
Order came quickly, top was slightly too small (my fault ordering wrong size). Ordered online but returned in store for a bigger size. Really helpful in store, which is immaculate with great range of... Toon meer
Shop was recommended to me by work colleagues ,I went in to buy a top for sons birthday that he had been asking for but I ended up buying a full outfit. Clothes are great quality and the staff were ve... Toon meer
Go into store with my brother for clothes, they always look great, and he loves everything. Great quality clothes from a store passionate about what they do and the customers they serve. The Manager... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Marai is the about the combination of technical fabrics and designed decisions lead by wearability and comfort combined with considered tailoring techniques and design choices. What is the Marai story, it's about leading a new way development of to create a new wardrobe.
Contactgegevens
35 Whitechapel, L1 6DA, Liverpool, Verenigd Koninkrijk
- 01515233388
- info@marai.co.uk
- marai.co.uk
4,9
Uitstekend
147 reviews
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I had to return the hoodie for a bigger…
I had to return the hoodie for a bigger size and had it back no problem 2 days later brilliant service
5 november 2024
Service was quick
Service was quick, sizing was abit small for me but most people wouldn’t have an issue, sent order back and refunded with no issues, recommend
22 oktober 2024
Fast delivery
11 november 2024
Review zonder uitnodiging
Great service
Ordered a top and some combats. Arrived within a couple of days. Unfortunately combats didn't fit, so back to store they went. Refund was processed there and then, no messing around. Great service and would definitely recommend.
19 oktober 2024
Fantastic service and quick delivery
Fantastic service always posted very quick. Clothing is very high standard would definitely recommend.
20 september 2024
Cargo’s & shorts are a different level
Cargo’s & shorts are a different level! Love this brand… just about to order more
27 augustus 2024
WORST company ever, NOT high quality at all…
Truly the WORST company i have ever dealt with. I purchased a very expensive hoodie, which arrived in faulty condition. Zip was sticking and would not open and close properly. They had used some cheap leather effect material and cheap quality zip from what i can see. They advised to buy a size up which i did and still the item was not the correct size. When i advised of the return they stated they would ONLY refund me up to £4.00 when the delivery cost was around £10 for tracked service AND they would only pay this cost should they deem the item faulty. they refused to collect the item and when the item arrived back they advised Klarna that the item was not faulty!! I am shocked how they can claim to be a quality brand when Primark has better quality in my opinion. I would NOT trust them and buy from them if i am expecting a quality item. They have also taken my money through Klarna and i do not have any item from them. They have responded on another review claiming i was outside 30 day period when the delay was ONLY due to Klarna investigating the matter and because they refused to pick up the item or pay delivery. If you read the other review on Trustpilot you can see how they use terms as excuse to get out of things. You can ignore my review but you will only end up ever dealing with this awful quality company. It is an embarrassment to new independent brands who rely on quality service. Avoid them!!!
27 juli 2023
Review zonder uitnodiging
Antwoord van Marai
Hi Saraj,
We are very sorry that you feel as though you had a bad experience with us. During our time dealing with your issues, we made every effort to sort out your problems over email. Our policy for returns is the same for everyone. If the item was found to be faulty by our returns team, we agreed to refund you the cost of the item and the return shipping as that would have been our error. However, when receiving the hoodie, we tested the zip (which was the reason for your faulty claim) and the team found it to be perfectly fine. We took video proof of this that we made Klarna aware of and after reviewing the evidence they were more than happy to side with us on the dispute. Furthermore, you raised the claim way after the typical 30 day return window. If the item was found to be faulty this would not have been an issue. It was not.
In terms of sizing, we have a size guide on our site for each and every item. As you are well aware, item sizing can vary between product and fabric but we make every effort to direct the customer into buying the correct size through email, socials or our product descriptions. What this issue ended up boiling down to was a sizing issue, which is unfortunate, however as per our returns policy, if you have bought an item in the wrong size, you have up to 30 days to return said item (which we recommended over email with yourself) instead you sent the return back way outside of this 30 day period meaning you were not subject to a full refund of the item, due to it not being faulty. We are more than happy to send the item back to yourself, which we have made clear.
We do not appreciate being threatened and bullied into breaking our returns policy, something every other customer is happy to abide by. If you would take the time to actually read through our many trust pilot reviews, you would see we go above and beyond with customer service, as this is paramount to us as a small independent brand and suggesting otherwise without a clear foundation for doing so is very inflammatory and damaging in what I am sure you can appreciate, is a very uncertain economical time for everyone.
We have (again) reached out to you via email offering you your hoodie back which we would front the cost back for shipping of the item, which you have chosen to ignore.
Have a great weekend.
Best,
Team MARAI
Brilliant customer service!
I ordered something that was unfortunately out of stock and my refund was immediate. As a result i requested to change the colour scheme of a different item, to better suit my goal outfit - which was sorted out by the team with no hassle whatsoever. Once again, brilliant service, and I love my new cargo pants!!
28 juli 2023
Antwoord van Marai
Thanks for taking the time to leave such a positive review Tom
Fantastic cargo pants
Fantastic cargo pants. Excellent quality and detail throughout. Customer service was spot on too. Will definitely be buying again from Marai
19 juli 2023
Review zonder uitnodiging
Antwoord van Marai
Thank you mate, appreciate that
Great comfortable and fitting…
Great comfortable and fitting clothing,top quality. Delivered promptly 👍
20 juni 2023
Antwoord van Marai
Thanks Jeff, good to hear you're happy with the brand!
Staff and the quality make this a…
Staff and the quality make this a brilliant must go to shop
16 juni 2023
Antwoord van Marai
Appreciate the kind feedback Darren. Always great to see a happy customer.
Excellent as always on every level 10…
Excellent as always on every level 10 out of 10 !!!!
27 mei 2023
Antwoord van Marai
Thank you John we really appreciate that!
Bought 2 clover caps for my boys
Bought 2 clover caps for my boys, great quality and quick delivery,,,
20 mei 2023
Antwoord van Marai
Thanks Paul, happy to hear that.
Really good quality clothing at…
Really good quality clothing at affordable prices, family owned and Mark the owner/ creator has been all over the world in the fashion business and knows his stuff
5 mei 2023
Review zonder uitnodiging
Antwoord van Marai
Thanks Michael. We will be sure to pass this onto the team
Clothes are quality and being on the…
Clothes are quality and being on the chubby side myself the sizes are really comfortable…. I used the click and collect service as I wanted to use Clearpay ….ordered online when I was in store and Chris got the order for me instantly ….. top service
16 april 2023
Antwoord van Marai
Thanks Thomas. We are always very happy to hear a customer had a great experience with us.
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