Arrived well packaged sooner than expected nice quality earrings heavy as expected sizing is great thought they would be smaller like huggie hoops didn't want them like that came out perfect for size.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
On behalf of my stakeholder: He would just like to say this was 5 star customer service when repairing/replacing his bracelet. Valentina went above and beyond to accommodate his request and dea... Toon meer
I have been purchasing Marco Dal Maso for some time now. Recently I did have to return an item and I am delighted at the level of customer service that i was provided. They went above and beyond to ta... Toon meer
Truly satisfied with the bracelet which is stunning. I love showing off this chonker of a bracelet with the glitzy yellow sapphires. Import taxes ($100+) were the only unwelcome surprise - but I may h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
MARCO DAL MASO is a luxury jewellery house dedicated to craftsmanship, creativity, and contemporary design. Founded with the vision of reimagining Italian jewellery traditions for the modern world, each piece is handmade in Italy by skilled artisans whose expertise has been passed down through generations. Our collections span rings, necklaces, bracelets, earrings, and engagement jewellery for both men and women. Every creation is designed to carry meaning and individuality, distinctive pieces that become part of the wearer’s own story. Sustainability lies at the heart of our process. We use 100% recycled 18k gold and sterling silver, ensuring that our pursuit of beauty is also a commitment to responsibility. Each collection is produced in limited numbers, making every jewel as unique as the next. From bold statement rings to refined everyday essentials, MARCO DAL MASO reflects a spirit of strength, authenticity, and timeless elegance. Our jewellery is not simply an accessory, but a symbol of identity and artistry, designed to be treasured for a lifetime.
Contactgegevens
4,7
Uitstekend
90 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Looks amazing
I use it asa wedding ring. Looks fantastic and it was exactly what I was looking for.
10 out of 10.
20 maart 2024
Antwoord van MARCO DAL MASO
Ciao,
Thank you for sharing your wonderful feedback!
Your satisfaction is our priority, and we're thrilled to have provided you with exactly what you were looking for.
Wishing you a lifetime of happiness with your new ring!
These rings were exceptionally and…
These rings were exceptionally and finely crafted. Beautiful, will definitely be purchasing other items from this collection.
1 april 2024
Antwoord van MARCO DAL MASO
Ciao,
Your appreciation fuels our passion for creating beautiful pieces. Thank you for considering us for future purchases; we can't wait to impress you again with our collections.
Grazie for your support!
The ordering was Quick and easy
The ordering was Quick and easy, delivery was prompt with excellent communication and status updates along the way! I ordered the men’s pearl/ leather bracelet since my husband and I are celebrating our 30th wedding anniversary and the gift of pearl is the traditional gift for that year. It’s stunning and did not disappoint! Thank you!
29 maart 2024
Antwoord van MARCO DAL MASO
Ciao,
Congratulations on your 30th wedding anniversary, and we're honored that you chose our men's pearl & leather bracelet to commemorate such a special occasion.
Thank you for sharing your experience with us and we look forward to welcoming you back to our store soon!
Wishing you many more happy years ahead.
Responsive and helpful customer…
Responsive and helpful customer service, and swift packing and international delivery of the purchased item!
14 februari 2024
Exactly as expected
My earrings arrived quickly with tracking available all the way through the process. They are exactly what I expected.
24 januari 2024
Antwoord van MARCO DAL MASO
Ciao Jailine,
Thank you for reaching out and expressing your concern. We sincerely apologise for any inconvenience caused by our delayed response. However, we were off on New Year's Day when you sent your message, and we’ve returned back to work today. We appreciate your understanding.
We've received your message and have now responded. Your satisfaction is important to us, and we're here to assist you. If there's anything more specific you need or any further assistance required, please let us know.
Grazie for your patience and understanding.
Warm regards,
Valentina
I love the updates & the quality of…
I love the updates & the quality of jewelry. My husband loved his earrings, they are truly unique!
8 november 2023
Received in good condition
13 november 2023
Great service and professional attitude!
The prompt reply and also very quick delivery!
2 november 2023
Arrived well packaged sooner than…
Arrived well packaged sooner than expected nice quality earrings heavy as expected sizing is great thought they would be smaller like huggie hoops didn't want them like that came out perfect for size. Can't complain about anything.Thank you
12 augustus 2023
Antwoord van MARCO DAL MASO
Ciao Lee!
It's wonderful to know that the quality met your expectations and that the sizing turned out to be just right for you. We aim to provide accurate product descriptions, and I'm thrilled that the earrings were exactly what you were looking for.
Your satisfaction is our top priority, and we appreciate your positive feedback. If you ever need anything else, please feel free to reach out. Thank you for choosing us for your jewelry needs.
Warm regards,
Valentina
MARCO DAL MASO
You did great
You did great. Just have some kind of idea to help customers imagine the real size of the jewelry.
10 augustus 2023
Quick shipping and nice service
Quick shipping and very quick and nice respond to customer mails.
15 augustus 2023
The best expiriens
10 augustus 2023
Item is overpriced.Design is ok
5 juli 2023
Antwoord van MARCO DAL MASO
Ciao Ioannis,
Thank you for sharing your feedback with us. We sincerely apologise for any disappointment you may have experienced. At MARCO DAL MASO, we strive to provide the highest quality products and exceptional customer service.
We use 100% recycled 18kt gold and sterling silver in all our designs, and each piece is meticulously crafted in our Italian factory by skilled artisans.
We appreciate your approval of the design you purchased, and we sincerely value your patronage. We would be honoured to invite you back to our store in the future, as we are constantly working to enhance our brand and provide you with an enriching experience.
Grazie mille,
Valentina,
Customer Service Representative, MARCO DAL MASO
GREAT COMPANY AND GREAT EXPERIENCE
Thank you for the top notch customer service. When I saw the delivery was possibly going to push out receiving the bracelet in time for a birthday gift, I reached out, and it was here in record time. (Delivered to the U.S.) the piece is beautiful as well.
14 mei 2023
Antwoord van MARCO DAL MASO
Ciao Tiffany! Thank you for the positive feedback. We are very happy that you received the birthday gift just in time. Grazie mille
Shipping took longer than anticipated…
Shipping took longer than anticipated but the jewelry is beautiful, customer service was also excellent
8 mei 2023
Antwoord van MARCO DAL MASO
Ciao Kaitlyn! We do try our best to ship as quickly as possible but apologise if there was any delay. We are very happy that you had a positive experience with us. Grazie mille
Great quality and excellent service!
Great quality. Reliable international shipping. Very pleased with the purchase and overall experience.
The Customer Service went far and beyond to answer my requests. Thanks!
8 mei 2023
Antwoord van MARCO DAL MASO
Ciao! Thank you for your lovely feedback. We are very happy that you had a positive experience with us. Grazie mille
It arrived on time
I ordered in time but I thought it wouldn’t come and finally it was at home the day before my husband’s birthday. Very nice bracelet.
9 april 2023
Antwoord van MARCO DAL MASO
Ciao! We are very happy to hear that you received the gift just in time for your husband's birthday. Thank you for shopping with us.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.