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Bedrijfsgegevens

  1. Lingeriewinkel

Geschreven door het bedrijf

Marelia's signature products include strappy bodysuits with garter hardware, underwire lace bodysuits, and coordinated bra and brief sets with garter accessories. Collections span bodysuits, bralettes, briefs, suspender belts, robes, chemises, and accessories in classic and neutral colourways. Available in a range of sizes, Marelia operates exclusively online at marelia.co and serves customers across the UK and Ireland.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

13 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Got this as a gift for her

Got this as a gift for her. The packaging alone is beautiful, came in a proper box, felt like unwrapping something from a high end brand. Quality matches the price point. She's wearing the M and says it fits great. Next order already in my head.

20 mei 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great quality and she loved it

Great quality and she loved it. 4 stars only because shipping took 8 days instead of the 3-5 it said at checkout. Not a dealbreaker but for the price I'd expect faster. Product itself is exactly as shown and she's already picked out two more.

18 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was nervous ordering because lace…

I was nervous ordering because lace lingerie usually digs into me (size 14) but this doesn't. The stretch is really well thought out. Got the sky blue and the color is really flattering against pale skin. Bra fit is spot on. Thong is more cheeky than I expected but I'm not complaining lol

14 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely poor quality, sizing & customer service

1, I had to send an email as I had not been provided any update 4 days after purchase. There was never any response

2, After receiving my items, 2/3 were the incorrect size, despite checking sizing before ordering. So I contact Marelia, their website says they'll respond within 24hrs, they did not.
When they did respond, they said "Regarding the sizing - some of our items can feel smaller than expected, but we do have a detailed size chart on each product page with the exact measurements so you can compare". As I the re-explained that I chexked sizing before ordering, and that 2/3 items are definitely incorrect and that after their attitude I would like to return the whole order instead of the two items.

3, Their policy states that if the return is due to a faulty/damaged item, they'll pay for the return, however they have told me I must pay for international return despite the issue of wrong sizing being on their end.

So far my dealings with them have been stressful, and unsuccessful. I do not recommend buying from them

P.s, they'll only include 4* and above reviews on Shop and their website, concealing any issues customers have experienced - I would include pictures but there's not option for me?

7 mei 2026
Review zonder uitnodiging
Logo Marelia

Antwoord van Marelia

Hi Jessica,

Thank you for your feedback. We'd like to address a few points for transparency:

1. Response times: We responded to each of your emails within a couple of hours during our working hours (Mon-Fri 10:00-16:00 GMT), which are clearly stated on our website. Every message you sent received a prompt reply.

2. Sizing: Each of our products includes a detailed size chart with exact measurements on the product page. These measurements are provided specifically so customers can make an informed decision before purchasing, as sizing can vary between styles. We shipped exactly what was ordered.

3. Returns policy: Our returns policy, available on our website and at checkout, clearly states that return postage is at the customer's cost. This applies to sizing-related returns. We offered you multiple options to resolve this, including a 50% partial refund with no return required.

4. Reviews: All of our reviews are auto-published - we do not filter or conceal negative feedback. You can see both positive and negative reviews on our platforms. This claim is simply not accurate.

Throughout this process, we have been nothing but respectful and professional, offering multiple generous solutions - despite being spoken down to and demanded to operate outside of our clearly stated policies.

At some point, a business has to draw the line. Nevertheless, we have issued you a full refund for the two items in question. Based on this experience, we genuinely think you'd be better off shopping elsewhere.

Best regards,
Marelia Team

Beoordeeld met 5 van de 5 sterren

My husband literally stopped in his…

My husband literally stopped in his tracks when he saw me in this. The lace details on the corset are stunning and it's actually comfortable enough to wear all night (unlike some other brands I won't name). The garter clips feel solid too, not flimsy at all.

30 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought this for my girlfriend and she…

Bought this for my girlfriend and she hasn't stopped talking about it. Quality is actually there. I was worried since I don't know much about lingerie but she said the lace is really soft and the fit is spot on. She's a 32B and the medium fit her perfectly. Will be back.

29 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Love the design but cup sizing runs a…

Love the design but cup sizing runs a bit small imo. I'm a 34B and the M cups were slightly tight. Next time I'll size up. The material and construction are lovely though, delicate lace, proper hooks, feels luxury. Taking off one star just for the fit confusion because I don't usually have this issue.

27 april 2026
Review zonder uitnodiging

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