marketleader.com Reviews 

They had me sign up for a 6 month contract only to find out that the average time from lead to conversion is 8 months.

I called to complain and cancel my contract but they don' want to cancel it. They said I would get closings early on but their conversions happen, on average, in 8 months.

Why would I sign up for 6 months if on average it closes in 8 months?

Sounds like FRAUD to me.

Do not waste your time nor your money. I have a handful of lead generation sources, this is the only one that was awful. Top of the funnel would be a compliment toward the type of "leads" this company provides. Out of 6 leads in 6 months that actually responded, 4 had no clue why I was reaching out, one just wanted a valuation for a refinance, and the other said I was one of many agents that kept reaching out.

I paid for six months up front, then without asking they switched me to monthly billed at $450 per month. I then requested to cancel and was told multiple times I was outside the cancellation window, and that I would still be billed an additional $450 for the following month.

These guys are scam artists who provide next to nothing and make it very difficult to cancel. I didn't believe the reviews, and have now flushed $3k down the toilet.

Market leader sucks big time. Spencer Dahlquist called me so many times until I gave up and joined. That was such a mistake. The first two leads they sent me were garbage. Wrong phone number. The second one, the seller is not selling. I just disputed the credit card charge and requested a new card number. MARKET LEADER STEALS YOUR MONEY AND SPENCER DAHLQUIST IS A LIAR.

Getting a response when you have questions or issues with your account is difficult, with inquiries often going unanswered.
Then, when you try to cancel, you discover they require 35 days notice, effectively extending your paid service beyond when you want it cancelled.

I would give this company 0 stars, I have asked them to cancel my leads after 6 months several times and they have continued to charge my card. I had to call my bank today and get them to give me money back and put a stop on in charges from this company. The leads are horrible and they are not worth it.

Absolutely trash leads. Ashley, buyer, nothing is real. AVOID LIKE THE PLAGUE

Zero stars!!!!
I signed up for Market Leader for automated marketing. Of course they charge my card for the last two months, the first month, a quarter of my contacts received my newsletter and the second month zero received my newsletter. They have been stalling me for the last two days telling me they’re escalating my complaint but I still don’t have any answers. This is the absolute worst company with the worst customer service that I’ve ever dealt with. I had to call my credit card company and ask that they not allow any more charges from Market Leader and while I was on the phone with them, there was an attempt to make another charge on my card for another month, even though I already paid for that month. They lock you in for six months and won’t allow you to cancel , and when I told her they were not fulfilling their obligation she got very nasty. Stay away from Market Leader!!

Awful quality of lesds & horrible customer Service. I was locked in a six month term and they automatically added a seventh month and would not honor the cancellation because I was a couple days late on giving a 30 day notice. Their customer Service department told me that I would be sent to collections if I did not pay the additional month that they added on.Spent $5000 and nothing to show for it.

They do not even deserve a one star. Be Aware of MARKET LEADER. This platform that promises you seller leads has been nothing but disappointment. In October of 2025, they reached out to me and after an elaborate sales pitch, they signed me up for their seller lead. They were all hands on deck to set up the profile, the lead capture site, IDX, ..... Shortly after I started receiving the leads that were not in my area. I informed them that I do not serve these counties and they said, we will look into it. Then the leads that were in my area arrived and all were low quality. I checked the initial email they sent them with the evaluation of the seller house and they were so off in the pricing that actually pissed the seller off. In March, I reached out to my sales rep and asked to cancel the membership. After a few emails, he replied, sure, no problem, but no action. They kept charging my card. I sent 5 more emails and no reply. I called and they put me on hold for over 35 minutes and no response. Funny thing, when they wanted to sign me up, they were all available. After I finally found a customer support personal and voiced my unhappiness, they told me my contract was for 6 months and I could not cancel anyway. But guess what, they charged me for 7 months total. They now agreed to cancel, but are not accepting my request for the refund of the previous months. So run the other direction, if they reach out to your with their sales pitch.

Horrible. Absolutely horrible.The sales staff to get you in the door is good.The support staff is below subpar. We've been dealing with them for 2 months and they still cannot get our website right? Still do not have the right. IDX feeds. The quality of leads are horrific. You're paying for nothing, don't use them.They are the worst in the industry.We are now fighting to get the little bit of money.We put in back. Pathetic.

Market Leader is a very basic and easy-to-use CRM, and the staff has always been readily available when support is needed. However, the quality of the leads is extremely low, and you do not receive many leads for the amount of money being charged. In my opinion, it is not worth the cost, especially with being locked into a contract.

I feel they need to do a much better job managing lead quality and working harder to provide agents with stronger, more qualified leads that have a higher chance of converting.

I signed up with Market Leader with an open mind, hoping their platform would help grow my business and generate quality leads. Unfortunately, I was completely wrong. This company defines what a scam really means.

From the beginning, the promises made by their sales team (Brad) did not match the reality of the service. The leads are the very lowest quality, support is unhelpful, and communication was filled with misleading information. If you are thinking about subscribing to Market Leader for real estate leads, CRM services, or marketing support, please do not. It will be a complete waste of your money and time.

What’s most frustrating is the lack of honesty and accountability at every level of the business. You end up dealing with people who say whatever they need to say to get your payment, then disappear when problems come up. I would strongly recommend that real estate agents, brokers, and teams look elsewhere for lead generation and CRM solutions.

Save yourself the frustration, wasted investment, and endless headaches. There are far better and more trustworthy companies out there.

If I could give this company 0 stars, I would. DO NOT sign up with them. They completely misrepresented their lead generation services. Most of the “leads” were fake emails with no valid phone numbers, making them useless for actual business. This has been the absolute worst experience I’ve had with a lead company. To make matters worse, they refuse to let me out of the contract despite failing to provide what was promised. I would strongly caution anyone considering doing business with them.

Leads are provided, but none have had any interest in selling their home. Some are not even the owners. Don't waste your money! I'm embarrassed that I trusted AI to lead me to this company. A little research on my own and I would have seen their terrible reviews. I thought since they have been around a long time they must be legit. They are just legit scammers. They have a lengthy contract designed to trap you for months and there is no way out. They don't require people to provide a phone number or to answer the question if they are interested in selling and would not provide me answers to that question. I have found people are "just curious" and using this site for fun to see what their house is worth. It is too expensive to for what you get. One could use it as a CRM, but it would be a very expensive system than other options. I tried to see how I could shift my investment to other products, but they wouldn't let me. They offered me a "deal" that wasn't actually a deal, so they also think we are all dumb. When they offered a deal they also tried to extend the contract so paying the extra month would be more than the deal that they offered. They say that you can return leads, but they make it cumbersome and not worth the effort since I'm stuck in this contract anyway. I still answer every lead, just in case, but it is way too expensive for the poor quality of leads.

Market Leader has breached the terms of our agreement and refused my request to terminate the contract. The leads they provided are largely invalid and unqualified—many are already listed with other agents or are not interested in selling. Some leads include incorrect phone numbers, while others who answered were frustrated because they had no intention of selling. Upon verifying property tax records, I found that the names provided in the leads do not match the actual property owners. Despite the contract stating that leads can be returned within 30 days and that I may terminate the agreement if the issue is not resolved, the company has refused to honor these terms. When I raised this concern, they ignored the relevant clause (Section 11(i)) and instead responded selectively, referencing only Section 11(iii). It appears they continue to push customers to maintain payments for low-quality leads through the full six-month term, knowing that after 90 days, disputing charges with a credit card company becomes more difficult. Additionally, the contract I initially received was vague and did not clearly disclose the six-month commitment. The document’s heading simply stated “New Subscription: 6-Month Contract". This detail was only emphasized after I requested termination. I have filed a complaint with the Federal Trade Commission. I strongly advise others to proceed with caution and carefully review all terms before engaging with Market Leader.

Leads were terrible and was not given the number of leads I paid for. They lock you into a long contract with no way of getting out of it. DO NOT use them. Better off canvasing and finding your own leads for less money.

DO NOT SIGN UP FOR MARKETLEADER. I REPEAT DO NOT SIGN UP FOR THEIR PAID LEADS/SUBSCRIPTION. Their leads are terrible. I was on 6 month minimum contract and paid $600 monthly. Their leads are trash. The entire month, I was able to connect with 2 people via phone call. They both said they were cash buyer. They travel to Vegas often, but knew nothing about it. Which were all suspicious. It feels they target more of an elderly crowd who did not have real intentions on buying. Your money is better spent elsewhere. I've paid for other lead sources and have felt disappointed and the leads did not meet my expectation, but Market Leader just feels fraudulent. Just save your money and spend it elsewhere.

I had market leader for around 5 years. When I went to cancel I contacted them on March 11th to let them know I wanted to cancel because the prices just kept going up they went through from 159 to $189 a month in just a matter of a year or so. I couldn't continue to do it. April 1st they charge me another $189 and wouldn't cancel without payment.

Hands down the most deceptive and misleading company I have ever dealt with.
Shame on me for not reading all of the fine print word for word. But what I received was not anything close to what was pitched/explained to me.
Lying by omission is still lying.
I called 2 months into my 6 month agreement to cancel. I called 3 months in to cancel. Now on the last day of my 6 month contract I’m told they need 35 days notice to cancel and now I will have to pay for an extra two months of “leads” that I’m not even sure are real people.
1/2 of the leads didn’t have phone numbers. Some had fake names or fake emails. My own name was provided as a lead and a couple other realtors in the area were provided as leads as well. Total waste of time and money.