Mars Hydro Reviews 

Mars Hydro Makes some great products. Their lights are one of the best within the price range. I've had my best grows with them. Been using them for years now with zero issues on hardware. (App Software could be looked at but it isn't a deal breaker). Just don't rely on their app when in flower. Customer Service is helpful (eventually) a little slow but they try and help where possible in the end. I'll stick to MH for the foreseeable.

I had a problem with the inline Fan but we are able to find a solution.
Support answers within hours or right the next day (except for weekends).
Earlier I had a problem with the LED too even after warranty they send me the parts I needed to repair by myself.
Tech guy will send you a video if you want to do it by urself.

Using Mars hydro since 2020 and I will continue using.

I have 2 stars just for the fact they replied. They knew their light was out of stock but still had it on the site as in stock, let me place the order and then after a few days of no confirmation we phoned only to be told the lights were in customs and would take 2/3 weeks. 4 weeks passed and still no light or even an update. When we complained we were given some discount code(I won’t be buying from them again so what was the point?), really really poor from mars hydro, I should have taken it further as they basically scammed me out of my money, sure I got a refund but it’s not the point, they should say when items are not in stock before you make the purchase. The lights, when you can get them, are actually pretty decent but the customer service in the uk is 3rd rate, so so poor, there are other alternatives now such as Sf which I’d use before I ever buy from mars again.

Avoid them like the plague, they are very poor.

I bought a SP series 3000. It is really bad quality in almost every way. It covers a too small area, missing stuff like a dialer to adjust lightsettings and proper hangwires to hang it from. You would have better results using a quantum board to half the price. I don't know why marshydro is selling something like this, when there is important stuff like a dialer missing. It makes it very hard to trust this company again

Based on the reply I thought I should clarify and note that this is more than just poor logistic from my optics. not often I write a 1 star review but I put a lot of stock in owning your mistakes. Well at least they refunded me.

Just to clarify:

I was offered 75% off a $329.99 fan kit with the purchase of a light. I completed the order—$99 for the fan kit, $185.99 for the light, plus a 5% bundle discount. The total came to $270.74 CAD, no tax or shipping.

Later, I was told the fan kit would never be restocked and the light would take a month to ship. Instead, I was offered 53% off the fan kit plus 500 points—which is still much more than $99. At that point, there was no reason to go ahead with the light purchase, so I cancelled the entire order.

Shortly after, the same fan kit reappeared on the website as available. And unfortunately, there are no other 6-inch kits currently offered that would meet my needs, which makes the situation even more frustrating.

Not angry—just disappointed.

Only one year warranty to organinal Samsung LED Evo? Funny joke

Bought 6 inch inline fan and filter. First few days it was good.. Then the fan stopped working. I figured out it was the knob controller even though I only had it on 1/3 of capacity the whole time as the fan is so loud I can hear it all over my house!! Company got back to me straight away and told me to send proof of purchase and a video of the problem. I did this sraight away. Its now over a month. In the meantime, i took the controller apart and the circuit board was burnt out.. A potential fire hazard?? They are the worst company I've ever dealt with!! They sent me an email asking if my address was correct which I told them it was. Then they said they sent it already and didn't give me a tracking number.
BUT 9 days later I get another email saying my post code is not correct so they can't send it until I give them the postcode... even though they already had it otherwise how could they possibly have sent my order in the first place???
I could write pages about how incompetent they are but I don't want to get any more stressed than I already am. For such a large company you would think they might get one good customer service person in each country. I will never buy from them again.. BEWARE!!

Purchased a Mars hydro two bucket DWC system..
Air pump went bad reached out to customer service wasn't expecting much but after prompt communication and sending a short video, I thought I might be just getting a new pump but they replaced the whole system. Definitely more than I was expecting. Replacement system was at my house within a few days
The process was easy customer service was friendly, prompt with responding and understanding..
They truly do stand by their product

I recently ordered a new humidifier from mars hydro. They're website CLEARLY states that my order would be shipped on the 28th of march. I emailed them to double check that my order would definitely be shipped on the 28th of March and was told this:
"To clarify, the pre-order information on our website accurately states that we are committed to shipping your order by March 28th.
This date is in line with our initial estimate and is not a misrepresentation of our capabilities."

On the 28th of March I had still not received any updates or a shipping confirmation, so i emailed them again and was met with an email saying that they are closed for the weekend. So, not only is there website providing completely false information, but their staff also blatantly lied to me about being "commited to shipping my order by the 28th of march" when they knew fully well that they wouldn't even be open on that day. So mars hydro, you were NOT committed to shipping my order by the 28th of march and the information on your website IS a misrepresentation of your capabilities. An accurate representation would be to say "we will take your money and lie to you about delivery dates". I've been a mars hydro customer for years and I've supported your company since you were founded in 2009, but this will be the last purchase I ever make with you. I have opened a paypal pursuit so hopefully i will be one of the lucky few that actually get their money back from these brazen con artists. Avoid this absolute joke of a company like the plague.

Si buscas algo que te vaya durar años y con buenos resultados pues pillate un mars,quizas mas carete que la mayoria pero la calidad se paga.

MARS-HYDRO IS AN EXCELLENT COMPANY WITH GREAT CUSTOMER SERVICE. I ORDERED 2 OF THE EVO-6500 SAMSUNG 750 WATTS LED LIGHTS. EXCELLENT LIGHTS WITH GREAT RUSULTS. MUCH BETTER RESULTS THAN CALIFORNIA WORKS LED LIGHTS.

Tent has plenty microholes, the iConnect controller doesn't work and my plants didn't survive it. Support doesn't react. Keep away.

I ordered an iConnectu bluetooth dongle which was DOA. After 1 week of sending emails to marshydroau.com I am yet to get a reply.
Shitty customer service!!!!!!!

2 komplettsets (Growzelte) gekauft. Davon
1 Lüfter defekt
1 Lüftersensor defekt.
Beide Sensoren mega abweichend vom tatsächlichen Wert der Temperatur und Luftfeuchtigkeit. Daher unbrauchbar.
App Verbindung bricht ständig ab. Nachdem man den Netzstecker des Lüfters zieht und wieder einsteckt, funktioniert die App ne halbe Stunde.
Ich bin absolut enttäuscht.
Mega schlechter Service.
Verspricht Ersatz, liefert aber nicht.
Meine Erfahrung: Nie wieder Mars Hydro.
Finger weg! Denkt dran, wer billig kauft kauft doppelt€

Gutes service

These lights are poorly constructed and they have no features. The wavelengths of light used are the right spectrums but there is no good way to hang the lights. Not worth the money. I will not purchase anything else from this firm. I advise consumers to avoid this company. Not American made. Do not buy.

I had a problem with a mars hydro TSL 2000 that I purchased almost 2 years ago. I contacted mars hydro for help trouble shooting. I got a super fast response and help troubleshooting for free. Even though my light was past its 1 year warranty they sent me a brand new driver for FREE!!! I just paid for shipping!!!! Like I said lights have been running for 2 years and counting. Ppfd matches their par map and I’ll be upgrading to the FC 4800 soon. Bang for your buck matters and they delivered for me.

Compré ya varios pedidos y todo fenomenal material de calidad 100% lo recomendaría siempre

I've had a few issues with mars hydro there products seem okay but there Customer service is absolutely horrible and there website appears to have miss information first i brought a tent Grow kit and payed for it then got told after that I needed to pay a additional $50 for delivery

Then recently I brought another product that came with a free pressure sprayer I've been emailing to ask where it is to be told it was a system bug and I don't get one

Mars Hydro has exceeded my expectations! Their grow lights are top-notch, with incredible coverage and intensity. The build quality is solid, and the customer service is exceptional. I’ve seen amazing results in my grow, and I couldn’t be happier. Highly recommend Mars Hydro to anyone looking to take their grow to the next level! 5/5 stars