Martin & Co (UK) Ltd Reviews 

Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.

I’ve had unsolicited flyers from this estate agent put through our letterboxes, even though there’s a clear “no junk mail” notice for the building. What’s more, they’ve somehow got into the block and delivered them inside, ignoring that notice completely.

The content of the flyers is also pretty tone deaf. They’re aimed at landlords, encouraging them to sell up or find new tenants, but they’re being delivered to people currently renting in those properties. It’s not hard to see how that could make tenants feel uneasy.

Overall it just feels intrusive, badly targeted and quite inconsiderate.

What's the point having an out of hours phone number if you can't be bothered to answer it?
It defeats the purpose of having a number to phone you on in an emergency if you can't be bothered to answer the phone.

Still after 5 phone calls and still no answer.

I’ve worked with many Martin & CO’s and they’re really good despite the tenant venting seen on this site. Ignore tenants moaning. It’s fashionable to weaponise negative reviews against businesses these days. Rents increase, tenants leave properties dirty. Get over it.

I have dealt with Janet from Hinckley branch for my house sale. She has been absolutely amazing always contactable, poilte kind and helpful. She went out of her way to help us and settle my mind when issues occurred with the property sale, she also helped us to get the sale completed and contacted buyers solictors countless times when they where being really unhelpful. We are really grateful for all her work.

Would highly recommend 👌

Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.

I went to a house viewing in Haslington and the agent was very poor he wasn’t friendly or welcoming and hardly spoke to my self, when my partner inquired about a property he was just getting ignored even though we were very interested in the property and the company still hasn’t got back to us about it.

I wouldn’t even give them 0 stars.” Complaints that they don’t care about tenants and only focus on money. Poor communication: People often say staff don’t reply to calls or emails for days or ignore follow-ups entirely. Maintenance ignored: Some tenants report issues like leaks or broken heating left unfixed for long periods. Horrible customer service once the tenancy started. Absolutely no idea what good customer service or proper property administration looks like.

Communication was awful — emails ignored, calls not returned, and constant chasing just to get basic things done. The admin side is completely disorganised, with mistakes, delays, and no accountability.

Any issues with the property were handled slowly (if at all), and staff showed little interest in helping once rent was being paid. Very unprofessional and stressful to deal with.

I would strongly advise anyone to avoid renting through Martin & Co. One of the worst letting agency experiences I’ve had.

This letting agent in Coalville is absolutely horrible. Throughout my tenancy, they were always unresponsive, care less about the tenants, and even breached their own contract. They refused to return my deposit and showed zero professionalism. I strongly advise anyone to avoid renting through them.

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

Unprofessional and difficult to deal with.
Do not recommend the branch in Plymouth as they are not interested in dealing with issues from tenants or landlords.
The boiler broke down at Xmas and I had no hot water or heating til February.
Deposit was removed from the DPS and not returned to me for two months.
Do not use them.

MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.

I have never left a review before but I am hoping the seller of the property New Railway Cottages reads this and changes agents. I have tried to see this property a few times now, the first time was in July, I sent a request for a viewing and I didn't get a response for weeks. Finally got a viewing booked in August (so this took a month) and then they couldn't do the viewing on the day?! I decided not to go and see it as I was so annoyed of being messed around.

I did decide to try again last week, and once again I have given my availability for a viewing and Karl has not got back to me again.

Generally shocked at how bad the experience has been.

From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.

A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)

We never had a single issue with this agency for three whole years. Regular property inspections were carried out every six months, we kept the house in good condition, paid rent on time without fail, and thoroughly cleaned the property the day before returning the keys.

The problems only started once we moved out. Since mid-November, they have been attempting to unfairly deduct from our deposit, claiming damages that simply do not exist. The property was left in the same condition as when we moved in. We repeatedly asked for proof of these alleged damages, and the only evidence provided was a few very questionable photos of areas that had clearly been cleaned.

On top of this, the rent was increased every year by £40 — from £780 in 2023 to £840 in 2025 — and the same flat is now being advertised for £920 across all platforms.

Overall, this has been a very disappointing experience. I would not recommend this agency. New tenants should be aware.

A genuinely awful agency — save yourself the headache

This company has been the single worst letting agency I’ve dealt with in the UK. They placed two tenants in my properties, and both turned out to be complete disasters. The tenants they “vetted” trashed the homes, left me with huge repair bills, and in one case I lost more than a year of rent while going through a lengthy legal process just to get my own property back.
And throughout all of this? Zero help. Zero accountability. Zero support.

To make matters worse, they had the audacity to charge me over £500 in admin fees before releasing a deposit that was worth less than half of that. Utterly shameless.

Their tenant screening is worthless, their communication is almost non-existent, and when things go wrong (and they will), they vanish.

This agency is negligent, unprofessional, and an absolute liability.
Avoid them at all costs.

Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.

If negative stars were an option, I’d give them.
I don’t even rent through this agency, yet a leak from one of their properties has caused damage to mine. It’s been over four days, and they still haven’t arranged a plumber (I’m still waiting).
When I called, “John” was unbelievably rude—constantly interrupting, saying things like “FYI this” and “let me just tell you the situation,” without letting me speak. The entire interaction was hostile and dismissive.
This has been a horrible experience, and I sincerely hope you never have the misfortune of dealing with these unprofessional, negligent people.

Extremely disappointed and upset with Croydon branch!!!
I agreed a price to find my tenants only and asked if there were any hidden costs, to which they said no. Then a month later they added on VAT after it was not even mentioned at the meeting.., then waited 2 long months to find tenants. Then added on a mountain of extra costs (which was needed but by no way cheap) including £408 to clean the property!!!! They offered this service but I thought it would be around £60 as the whole house was brand new and refurbished, bathroom unused, new floors etc. They should have warned me of how high these extra costs were especially after I was offered a payment plan solution BEFORE adding that on because of how expensive all the other extra costing was. In keeping this information I don't believe they have the customers best interest at heart. I wouldn't recommend them and I feel utterly horrified, I can't even face my invoice let alone think about paying it. I don't appreciate the lack of transparency and I feel completely painted into a corner. I'm so glad I didn't opt to do full tenancy service, God knows what else they would have sprung on me