flawless and beautiful. all i could ask for. everyone is envious of me. my crystal image is of my best friend. she passed away in February. i wish i could include a photo. a beautiful, elegant lady, p... Toon meer
Bedrijf heeft geantwoord
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We ordered three Masterpics crystals for our daughters (photos of them with their pets). We were super happy with how the crystals came out - they are beautiful! And the light base really makes the ph... Toon meer
Bedrijf heeft geantwoord
The order was placed. Saw the charge come thru from my cc company and it was double what I expected. Within 5-10 minutes I emailed them to cancel the order. They said they could not cancel but I co... Toon meer
Bedrijf heeft geantwoord
I’m extremely happy with how the crystal I ordered turned out. The quality is exceptional, especially for the price, and the entire process was simple from start to finish. Shipping was fast and secur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Masterpics, we craft custom 3D photo crystals. Select crystal style, upload your image and we'll engrave your photos using state of the art 3D laser engraving.
Contactgegevens
16192 Coastal Hwy, 19958, Lewes, Verenigde Staten
- 8065902023
- support@masterpics.com
- masterpics.com
4,4
Uitstekend
972 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Family loved it was so impressed with…
Family loved it was so impressed with technology! Tears of joy
1 april 2026
Fast shipping and my wife loved it
10 april 2026
Review zonder uitnodiging
Antwoord van masterpics.com
We love to hear it! 🚀 Nothing beats the 'fast shipping + happy wife' combo. Thank you so much for the 5 stars!
It looks very very small and doesnt…
It looks very very small and doesnt represent the size as portrayed on your page and adverts.
3 april 2026
Antwoord van masterpics.com
Oh no! We’re so sorry the size wasn't what you expected. It looks like this order was for our Mini crystal, which are designed to be cute and compact! Our ads do feature our larger sizes to show off the 3D details clearly, which can sometimes be confusing.
Very easy to do and order
Very easy to do and order. This was a gift for a friend that just lost her cat, and she loved it. Thank U
2 april 2026
Antwoord van masterpics.com
Thank you so much for your kind feedback. We’re truly glad to hear the gift brought comfort to your friend during such a difficult time. We really appreciate your support!❤️
Tried to cancel
The order was placed. Saw the charge come thru from my cc company and it was double what I expected. Within 5-10 minutes I emailed them to cancel the order. They said they could not cancel but I could return after delivery. I did not want them charging my cc. Whole transaction was not great customer service.
3 april 2026
Antwoord van masterpics.com
We’re very sorry for your experience and the inconvenience caused.
One of our escalation team members will reach out to you shortly to further assist and help resolve this matter. We truly appreciate your patience and understanding.
The image was poorly represented in the…
The image was poorly represented in the engraving and especially not made 3D. Very disappointing.
2 april 2026
Antwoord van masterpics.com
We’re very sorry for your experience and the inconvenience caused.
One of our escalation team members will reach out to you shortly to further assist and help resolve this matter. We truly appreciate your patience and understanding.
The picture was beautiful and delivered…
The picture was beautiful and delivered with care
2 april 2026
Antwoord van masterpics.com
Thank you for your kind feedback. We’re really glad to hear you were happy with the result and that it arrived safely and well presented. We truly appreciate your support.❤️
Everyone I sent said they really like…
Everyone I sent it to, said they really like it. Looks so natural and lively
31 maart 2026
Antwoord van masterpics.com
Thank you so much for your lovely feedback. We’re really happy to hear that it was well received and that others also appreciated how natural and lively it looks. We truly appreciate your support.
My grandkids were thrilled by these…
My grandkids were thrilled by these unique displays!
2 april 2026
Antwoord van masterpics.com
Thank you so much for your wonderful feedback. We’re truly delighted to hear that your grandkids were thrilled with the displays and enjoyed them so much. It means a lot to us knowing they brought happiness to your family. We really appreciate your support and kind words.🙏
Recent order was great
The ordering process was easy, tracking worked great and the product was ready and shipped quickly.
The quality of the product is awesome. The white light just sets it off even more. It was a perfect gift for our 52 anniversary.
1 april 2026
Antwoord van masterpics.com
Thank you so much for your wonderful feedback. We’re delighted to hear that the ordering process and tracking went smoothly and that your order arrived quickly. It’s especially great to know you’re happy with the quality and the lighting effect. We’re honored that it was chosen for such a special 52nd anniversary gift, and we truly appreciate your support.❤️
As you wish ~
flawless and beautiful. all i could ask for. everyone is envious of me. my crystal image is of my best friend. she passed away in February. i wish i could include a photo. a beautiful, elegant lady, perfectly presented.
6 april 2026
Review zonder uitnodiging
Antwoord van masterpics.com
Thank you so much for sharing such a heartfelt message. We’re truly honored that the crystal image of your best friend means so much to you. It’s deeply touching to hear it has been received as something flawless and beautiful, and that it brings her memory to life in such a special way.
We’re very sorry for your loss in February. Knowing that this piece helps you remember her as the beautiful and elegant lady she was means a great deal to us. We sincerely appreciate your kind words and trust.❤️
Masterpics created me a masterpiece!
I am blown away by the quality of my 3D cube!! I had no idea it would look as good as it does. I saw the pics on the site and thought they can’t be that good, but, oh my, was I wrong. I did a picture of my dog. The cube feels so sturdy due to its weight and thickness. The quality of the image is second to none! Front and back are perfect and seeing the depth of my dog from the sides is so amazing!
4 april 2026
Review zonder uitnodiging
Antwoord van masterpics.com
Thank you so much for your amazing feedback. We’re thrilled to hear how impressed you are with the 3D cube and that it exceeded your expectations. It’s wonderful to know your dog’s image turned out so clear and detailed, and that you’re enjoying the depth effect from every angle. We truly appreciate your support and are so happy you love it.🙏
Customer Service
6 april 2026
Review zonder uitnodiging
Antwoord van masterpics.com
Thank you so much for the shout-out. Our team is always here and happy to help!
Extremely happy with our Masterpics crystals…
We ordered three Masterpics crystals for our daughters (photos of them with their pets). We were super happy with how the crystals came out - they are beautiful! And the light base really makes the photo pop through the crystal! Also to note, we had inadvertently received only two bases of the three ordered. I contacted customer service and they responded very quickly to my email. Within two days, the additional light base was shipped; they were great to deal with! We would highly recommend this product/company, especially if you want to send a unique, personalized gift that will be treasured for years to come!
31 maart 2026
Review zonder uitnodiging
Antwoord van masterpics.com
We’re truly happy to hear that the crystals turned out beautifully and that your daughters loved their photos with their pets — that sounds like such a meaningful and special gift. It’s also great to know the light bases helped bring the images to life even more.
We sincerely appreciate your understanding regarding the missing base, and we’re glad our customer service team was able to resolve it quickly for you. Your kind words about the support really mean a lot to us. Thank you again for your recommendation — it means everything to us! If you ever decide to create more keepsakes in the future, we’d be more than happy to assist you.
Delivery will be 10 days past what was…
Delivery will be 10 days past what was told when ordering. I'd hate to see if I paid express to get it, would of been a waste of money. Very disappointed.
3 april 2026
Antwoord van masterpics.com
Steve, I completely understand how frustrating this must be, especially when you were expecting it sooner. Please don’t worry — I’ve already escalated your concern, and our support team will be contacting you shortly to provide an update and assist you further.
A beautiful moment caught in time to be…
A beautiful moment caught in time to be forever remembered. A wedding gift for the two young people with proud grandfather in between. He has since passed so this will be a treasured keepsake.
1 april 2026
Antwoord van masterpics.com
We’re truly honored to have been part of preserving such a special moment — a wedding day with a proud grandfather in between is something incredibly precious, Colleen. Knowing that this piece now holds even deeper meaning makes it all the more special, and we hope it brings comfort and warm memories for years to come.
It Brought Tears to Our Eyes!
The laser etching was executed flawlessly. They successfully captured our beloved Bitsy Mae's likeness.
It is a lovely memorial that we display on the mantel.
Highly recommended!
19 maart 2026
Review zonder uitnodiging
Antwoord van masterpics.com
Thank you so much for your kind words, Ed!
We’re truly glad to hear that the laser etching captured Bitsy Mae’s likeness so beautifully. It means a lot to us to be part of something so meaningful, and we’re honored that it has a place on your mantel as a special memorial.
Looking forward to receiving it!
2 april 2026
Antwoord van masterpics.com
We’re just as excited for you to receive it 😊 We hope it arrives soon and that you absolutely love the final result.
Antwoord van masterpics.com
We’re really glad to hear you love the product and found the ordering process easy. It’s also great to know our team was able to provide quick responses and helpful service.
We truly appreciate your support and hope to create something special for you again in the future!
Antwoord van masterpics.com
We’re really happy to hear that your orders have been easy to place and turned out perfectly each time. That means a lot to us.
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