Masterworks Reviews 227

They took my money and now it’s worth half. I tried to divest but the secondary market is too illiquid. My money is stuck in the system and I’ve no way of getting any back until the artworks are sold. Which is in a year of Masterworks choosing so could be never.
Please avoid this company, this is not an investment, it’s a trap.

Crazy amount of spam email, every single day, even after deleting my account.

Yeah so, the lady who called me on the phone was hostile. She had little patience and seemed quickly annoyed with me and the fact that I wasn't used to her particular accent and had a hard time understanding her. As a beginner investor I'm not used to the lingo, and as I was unsure about what I should include in my portfolio estimation she didn't explain anything but told me with an angry tone of voice I should look it up on Google. I almost hung up out of embarassment. Then she told me I was going to be transfered to somebody else, but she didn't say why, and when I had that person on the line they asked and I didn't know what to tell them. The 2 guys I spoke with after that were okay, and eventually I got through the process.

Connor was pretty good in explaining what is required.

I received my answer quickly except I would have liked to add more beneficiaries

Clear descriptions and instructions devoid of jargon. Helpful advice. Attention to fiduciary responsibilities especially with a neophyte art investor like myself.

I had an exceptional experience with the representative from Masterworks. Their assistance was not only helpful but also extremely detailed, which allowed me to gain a comprehensive understanding of arts investments and how they can effectively expand my portfolio. I was particularly impressed with their insights on the potential for higher returns compared to the S&P 500. Moreover, their emphasis on the importance of long-term holdings and the considerable gains it can lead to was truly enlightening. Overall, I feel well-informed and confident in my investment decisions thanks to their expertise and guidance. I highly recommend Masterworks to anyone looking to explore the world of arts investments.

The onboarding phone call I had felt uncomfortable and condescending. I love the concept of the app, and have always had an urge to get involved in art to expand my portfolio as I get older. I was excited but after the phone call I felt pressured and deflated. I thought the purpose of the phone call was to just give me a rundown of the process and maybe explain more of the realities of buying shares of art. But it seemed more like a hard sale in the end as I was told I wouldn’t be accepted into the app unless I invested right then and there. I told the man I wanted to read and research more about the pieces available before I bought into one as I would with any other investment. He replied with “dude this is an investment for your wallet not your wall”. It was at that moment I decided to turn my 500 dollar initial investment into 100 basically to still be able to move forward, but also get off the phone without feeling like it was all a complete waste of my time. I’ll most likely take a different avenue moving forward with my art investments but I thought it was important to get my feedback to you. For the record I own one of the most popular coffee shops in Phoenix also a cocktail bar and mobile shop with an award winning social media presence. I don’t need to be lectured by anyone let alone a phone sales person.

Very helpful in terms of his explanations/guidance and answered any queries I had.

Honest, straightforward people. Very professional

The biggest stand out thing is that we made a call time and you all were on time.

Onboarding was thoroughly explained and I felt welcome to be part of your team, thank you. Masterworks is a brilliant way to be part of the fascinating, artwork action.

I originally thought the pre-investment "interview" might be a sales pitch in disguise, but it was not. Connor was very informative and yet didn't shy away from asking good questions to determine my interest and comprehension. BTW, I'm not a fine art expert.

The team made my investing simple and easy. The technology worked great too.

Very helpful staff super easy to use application to buy

Serge and Phil were both professional and friendly. The transaction was easy. Now, I am waiting for a return on my investment before I can provide feedback on how well the platform perfoms.