Masterworks Reviews 226

Kevin was excellent at onboarding me, not pushy just very patient and supportive

Masterworks opens an opportunity I was seeking. Thanks for good work in making the process clear and simple.

Informative, knowledgeable and friendly service. Easy, no nonsense on-boarding process. Great product.

Santi and Carlos were very helpful in getting me started and answering all of my questions. Looking forward to growing my art investments over time.

Very kind and professional staff. Evan was a joy to work with. Layla was very patient.

Alanna & Michael walked me through the program. They were patient, friendly & knowledgeable.

Quick & easy - answered all questions, helped set up account & walked through ordering process

Amazing folks and excited for this app!

The people I talked to at Masterworks listened to me. They answered my questions. They were knowledgeable about the product they are selling. The onboarding process felt very professional and not rushed.

The level of expertise and professionalism delivered by the consultants at Masterworks is world class and extremely premium. They understand where their clients are at and guide them through every step of the process with respect and courtesy. Looking forward to a long term relationship with Masterworks investing in and growing my knowledge of Art.

Erik B. was great - helped walked me and my wife through the onboarding and investment process and answered all of our questions. Excellence experience overall!

Worst investment I ever made

Worst investment I ever made in my life. Negative return, low level of liquidity, technical problems with the platform as it does not show the 2 investments I made few months ago. No possibility to trade when it is said it is possible from monday to friday. The support took 5 days to answer to a very simple question I sent. In a word, I will be happy to withdraw my investment as soon as possible and run away from that company.

I appreciate the caution in letting me not over-commit. The explanation of the fee structure, holding time, and various risk levels were more than I expected. The help setting up on line was also very well done and pleasant.

Excellent job. They answered every question and walked me thought the process. Thanks!

it was fancy. excited to be a member of this new platform!

Simplicity

Evan and Layla were both super helpful in getting me set up for my first art investment. They were welcoming and provided useful insight as I diversify my portfolio. I am very pleased with the wonderful services offered thus far and look forward to continuing my journey with art investing!

Dan made things very easy. Carlos was a pleasure to work with as well.

Masterworks offers an easy, simple, and smooth sign-up procedure, making it accessible to new users. The platform clearly warns about the long-term nature of the investment and the associated risks, which is crucial for anyone considering this kind of financial commitment. The user instructions are well-crafted and provide clear guidance on navigating the app and its features. Overall, a positive experience.

Friendly and helpful customer service, but very limited information on the risks associated with investment aside from the discussion on the duration of the investment. No discussion on the volume of email which (spam-like) which is now filling my inbox. No discussion on the option to sell out of the paintings early. Insufficient terms and conditions before joining.