Mavis Tire - Hyde Park Reviews 26

Pete was honest and professional.
The work was done in less then a half hour .

Very helpful and checked in with updates

Customer service was excellent. Job was done neat and clean. Thumbs up to the shop.

Fast and reliable service. Got my car ready for winter with a tire rotation, New battery and windshield wipers. Will return, great customer service.

Great job as always ty tim

Jesus was really helpful. The service was great. Was in and out for tire installment.

I went to Mavis in Hyde Park to get two tires I purchased from them installed onto the rims with old tires on them I brought in. They did the work in a timely manner and I returned to pick up the tires. I arrive home and to my surprise the sticky wheel weights were already falling off of both of the tires. After further inspection I see that they didn't even clean the place on the rim where the weights were to be placed. That is tire installation 101, and they couldn't even properly do the most basic thing. I called the store and asked them why they didn't clean the rim, and the manager replied that they didn't have the cleaner. So that meant that I couldn't even go back there to have the problem resolved. So I called customer solutions and told them what happened and what I was told by the manager. They were very helpful and told me a district manager would reach out to me in about 24 hours. About 2 hours later I get a call from the district manager. His phone etiquette was very lacking and I have heard 9 year old children do a better job at proper phone manners. After I pried his name of Darren out of him, he basically said that no one would say that they didn't have the cleaner, which I replied, listen to the phone recording. I then stated my concern if they even prepped and cleaned the rims properly as stated on the instructions located on the tire sticker since they couldn't even install the weights properly. He said absolutely they did. He then offered to meet me to fix the problem but I was unavailable. At this point they already wasted to much of my time, so this morning I went somewhere else and had to spend an extra $50 to have them mounted and balanced again. FYI, the rims were not properly cleaned where the bead seats. I find it naive of Darren to think that all the people that do business with mavis have never done a job that involves installing tires and that I wouldn't do my own investigation on the matter. I do not care about the money as much as I do the principle of the matter. I did my part and paid for the service, they did not do their part and provide the service properly. Bad business practice for one, and in certain situations, potentially dangerous. So thank you for wasting my money, and more importantly, my time. Sad that this is acceptable behavior from the store and the district manager. If I were being paid for this review as a company quality investigator, the upper management would be mortified if I actually did my 5 point review system. Let this be lesson to all involved, you never know who you are talking to. Step up your game before a paid investigator is the next person you do this to.

I was very satisfied ,i was waitied on with in 3 min and the sales man was very kind and on the ball.mavis in kingston was a nightmare but here was a A plus thank u Tee n crew .with out u store wouldnt run so well awsome job thanks again kell

Excellent service! Always get the friendliest smiles and feel taken care and that my car is in safe hands!

Staff was very professional and got me in and out quickly

Great service, great employees, great experience!

Jesus always professional and finds me the best deal that’s why I bought my daughters cars and my personal car there
THANK YOU JESUS AND STAFF

They were quick and checked things I didn’t expect

Jesus and the guys always give me great service . In and out .

Store manager was awesome and he did what I asked when I walked in no other things were needed the mechanic was great too

Amazing and fast service!!! Always friendly and professional!!

I would like to thank Eddie and the staff at Mavis, very friendly and professional. It was a good experience and i would highly recommend them!

Gotti is always professional he had my oil changed within 20 minutes!! He always changes my oil and does my car needs. Professional and keeps you updated!

Julie poupart was very helpful and knowledgeable and happy to answer all my questions

Very helpful and timely. Prefect customer service