Mavis Tire - Pleasant Hill Reviews 2

DON'T TAKE YOUR VEHICLE HERE!!
VERY Poor customer service; Poor Communications; ran my battery down then replaced it with a low battery; knocked off repaired rusted areas around the wheel well on both sides of the truck; replaced the spark plugs but were not tighten and I smelled weed on one of them.

I went to the shop because my truck would start then stop, Supervisor Giovanni, who was always pleasant and personable, said yes, so I towed there. Noon the next day I hadn't received an update; I drove by to see someone sitting on the tailgate. Later returned for an update to get that there was no update - they were busy but would call me. 5:55pm, I called for an update to be told "we're sure it’s the spark plugs, that will fix it." The next morning, I called and was told we ordered "a cap" and that might fix it because it won't start. What cap!? No one called me about "a cap, for what!" Giovanni couldn't explain it and the mechanic was out. So, I went to the shop to find that it didn't start because they had the key turned on all night and they were attempting to charge the battery. I saw my wheel well material on the ground, how and why they were down there I don't know, the door and hood open as they attempted to recharge my battery draining the battery. I asked to speak with the mechanic was clear and well versed in his explanation of his assessment. I waited a few hours, met and shared my experience with the manager who was not on site yesterday. He was apologetic and said that they typically only work brakes and tires but would get me taken care of today. I asked why his supervisor wasn't aware of that policy before he confidently told me to tow it to the shop? I left, as I got on 316, the manager had the supervisor call me to say that they couldn't repair my truck. Now why didn't the manager have the supervisor tell me that when I was there 6 minutes ago? So, I had to pay over $400 for spark plugs and 2 tows to have it back home. What a mess! Initially I was not going to write a review but here it is! This is too much. I miss the former management team and the level of professional service under Isaiah's watch!
Michele P

I took my car to Mavis Tires at 4025 Pleasant Hill Road, Duluth, GA 30096 for a wheel alignment on 2/20/25, I was charged $130 and the manager, Nathan Maynard, assured me the job was done right. On my way home, the alignment still felt off. I returned on 2/24/25, and they rechecked it, giving me a printout showing the supposed corrections.

Still unsatisfied, I took my car to Lexus, where they confirmed the alignment was still off and charged me $155 to properly fix it. The car now drives perfectly. When I asked Mavis for a refund for their faulty work, Nathan refused and told me I should have let them try again.

Bottom line: I paid for a service Mavis Tire failed to deliver and had to pay again elsewhere to get it done right. Terrible customer service and a complete waste of money. Avoid this location! 🚨👎