Mavis Tire - Smyrna Reviews 13

They were friendly from the moment I stepped inside. They took care of my services even faster than the time I was told. And the price was great too! Thanks guys for your help today.

Awesome! #1 Tire Shop in all of Smyrna. Go here and nowhere else. Management and staff always go the extra mile. Great Service, Great pricing. Honest and trustworthy!

Sincerely,
Loyal Customer

Thanks Larry and team very professional store is clean and I was in and out great service

This is a great place to get tires and brakes. Excellent customer service, great people and great prices.

Stopped by Mavis tire on S. Cobb Drive Syrmna,GA. I needed my daughter's car oil checked & tire pressure light was on. Drew & Lamont was very attentive & checked my car & service it right away. Great bunch of guys that work there. I bring all my cars to Mavis. Love the service!
Ms. Mye

They got the work done and in a timely manner.

Every one was nice and courteous it didn't take long fast service will be back never had a bad experience there

On Sunday, June 5th, 2022, my husband & daughter dropped her car off to have the wheels aligned on her car. After doing an evaluation, he was called with a laundry list of OTHER things they said were wrong with her car to include, she needs new tires (at least 2), that prevented the wheel alignment from being done & her brakes also needed to be replaced, not just turned - my husb asked if the rotors could just be turned, they said NO, & it would cost upwards of $465.00! I told him we can get cheaper tires elsewhere, Mavis quoted us $136 or $215 per tire; we picked up the car on Monday, took it to Discount tires, got 2 brand new tires for $205 total! I took it back to Mavis to get the Wheels aligned, & they said we'd get a call when it was done. After not getting a CB on Monday at all, I called Tuesday am first thing to inquire if it was ready yet? I was CB by Connie & told it was ready for pick up! I took my daughter to get her car, after she stood in line for 30 minutes, she paid for the wheel alignment, got the receipt & we attempted to leave. She noticed that her seat had not even been moved at all, & after trying to drive off only to the back of the bldg, that nothing at all had been done! And the car was still in the exact spot she had left it the day before when she drove it off! We drove it back to the bay area & a tech told her to allow him to check it, to see if it had in fact been done? He inspected it & noticed there was a bent rear control arm, & there was NO WAY a wheel align could be done in that condition. They had lied to us about doing the work & charged my daughter for work that had never been done! Not even looked at! The tech insisted she receive a full refund immediately. Which they did, but I was very disappointed in the fact they tried to take advantage of my daughter in that way! I asked Connie if they were going to do anything besides just giving her a refund & she said she would call me in the morning after she could research what had happened. She called, but I missed the call & called her back & she had no info for me. She called me back to give me a quote on the control arm of $1040.00!!! I told her it was unacceptable & I expected it to be taken care of in light of what had happened. In the meantime, my daughter is having to miss an additional day of work by all the lack of customer service she had NOT received thus far! Connie told me the owner was out of town on vacation & would not return until Monday. So I went elsewhere to have the work done for a reasonable price! My normal mechanic shop did the repair on the control arm for Only $354.00 and said the "Brakes were fine!" So we had been lied to twice in this while ordeal, first the NON wheel alignment, then the fact that my daughter's brakes are in GOOD repair & NO NEED of replacement as we had been advised by Mavis! ALL OF THIS nonsense is extremely unacceptable! I am in disbelief that these unethical practices still persist in 2022! I am extremely disappointed that a National chain business like Mavis Tire would try to take advantage of a young girl, as they attempted to do, & if not for having a very diligent mother, would have succeeded! I do wonder how many other non suspecting fools this has happened to in the past from this establishment? I did receive a call back today from the regional mgr., a woman named Ebony, after I made several calls to corporate for some sort of resolve, & she was very rude to me, & began to yell at me on the phone. Yes, I was upset & I am sure my tone exhibited that, but I did not expect the unprofessionalism I received from Ms. Ebony, in her position & as someone who was supposed to call me to help & attempt to defuse the situation. I had to go to yet another shop to have the brakes aligned, & he offered to do it at NO Charge for all the trauma my daughter has already gone through thus far. Do better Mavis Tire...

Professional, friendly, no long wait.

HORRIBLE customer service. Made a 12:00 appointment for a simple rotation, and notified them I had a screw in my left rear tire. After 90 minutes I showed up at 1:30 to pick up my car only to find it still sitting - and all shop employees missing. The front desk went through the back of the garage area and they all showed up...miraculously (what they were doing behind the building I'm not sure). I was told I was next - after another 90 minutes, now 3:00 I was told the screw was "out of the repair zone" and they would not rotate my tires and added "I needed a new tire" Absolutely horrible. At a tire repair shop later they pulled the screw - said it was not into the tire only the tread and removed it. YOU SHOULD BE ASHAMED. Scammers