Mayfair Weight Loss Clinic Reviews 

Placed an order last week and asked for it to be delivered on Friday. Mark from 'customer service' reassured me in writing that it will and that it will be dispatched first thing Friday morning with DPD. Friday morning comes, no DPD, no parcel. Friday noon comes still no DPD, still no parcel. I email Mark to ask him where the parcel is, but Mark doesn't respond. I call the clinic, the clinic says that someone from customer service will get back to me, and of course, they did not. Now this is not the first time this has happened, and it is a bit dubious because whenever I call, the receptionists picks up - regardless of what time or what day and they say that customer services are busy. Busy with what? Because they are clearly not dispatching orders.

Moving on, of course I do not receive the order over the weekend and Monday comes. So today, I call said customer services and of course reception answers and of course they cannot put me through customer service because they are yet again busy (at this point I am starting to think that they might be Santa's elves given how busy they are), but they also cannot put me through a manager because the manager is also busy (probably Santa himself). The last person I spoke to was Julie who told me that she cannot put me through customer service nor can she give me the name of the manager. Julie, just like the other receptionists that I spoke to before could only help me with passing notes to customers service to tell them to call me. I think there must be about 5 notes passed so far since Friday and these guys are so busy. I now feel I am in school where we pass notes to one another.

Nevertheless I shall not be ordering from them again and shall complain via more official channels. Until then sharing my experience with the world.

Been using them for 8 months they have been great up until two weeks ago…I have not received my dose and I’m pre-diabetic…I’m fine with them not dispensing my pen but the least they can do is refund me…very disappointed. Called numerous times and constantly being transferred to the receptionist.

Can’t believe I am writing this as have used for a while and always been good but the last month it has went so downhill and they are providing faulty pens! I had 2 out of my 4 doses and when I went to take my third it wouldn’t work - nothing came out and it was jammed. I’ve emailed 4 times and called - the receptionist was the rudest person I’ve ever spoken to and basically accused me of lying and saying I definitely used all 4 doses, she just wanted me off the phone!! Why would I lie about that when I’ve happily used since January and never had a problem with paying for my pens? Really upset about this and to top it off I panic bought a new one because I have went over the time of taking my 3rd dose and they’ve not even dispatched it!!

I was apprehensive about my order after reading the negative reviews, however my order came seamlessly. Very easy experience and would recommend.

Very professional to deal with

Efficiency & updates all made everything straight forward for delivery.

Simple process. Good communication. Quickly delivery. Would recommend.

Great experience. Fast delivery. Recommend.

Efficient, good communication and fast delivery

Service is excellent. I also had a few questions where I was given expert advice.

Quick service

Just excellent delivery and good range of products

Ignore calls, don't answer emails, employees cant keep promises made to customers, and still don't deliver medication despite taking payment (Been 10 days now). Been using this service for 6 months and would advise you not to use them!! Service levels are very poor. Use another company like Boots ect.

Sent me a faulty pen that wouldn’t give the final dose. Sent pics and emails but have had no response after 10 days.

On bright side, after automatically using them for several years, I’ve saved £70 by shifting to a different provider.

No response regarding a faulty pen and have discovered they don’t monitor weight or check patients statistics regularly. Many people who started with them are now underweight and able to buy the medicine. Disgusting company.

Placed two orders on Monday March 31st and the orders have not yet shipped. Payment has been processed but no shipment. The team at customer support has not answered any of my three emails and does not answer calls.
Still working on getting a refund.

I received a faulty item pen and informed mayfair immediately as asked if anything was received faulty, told customer service would call me on Friday it's now Tuesday and I've left 2 more messages and emailed still no contact ,happy to take my money immediately no so quick to contact me back very disappointed

Easy to use website quick delivery