L'envoi est toujours aux petits soins et le suivi est top ! Quant au SAV, ils m'ont épargné une mauvaise surprise avec un produit dont le contrôle qualité n'était pas au rendez-vous pour me demander... Toon meer
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Lees wat reviewers zeggen
I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy post... Toon meer
Love it, reliable service, great and secure packaging. The only company I would recommend for these type of products. Definitely recommend the 256gb MicroSD option!
Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Contactgegevens
Room 1101d, 11 / F, Lishi Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon,Hong Kong, 999077, HongKong, China
- 2802 9533
- service@mechdiy.com
- mechdiy.com
4,6
Uitstekend
491 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Perfect!
I ordered a Trimui Smart Pro S and everything went fine: order, delivery, device are perfect. thanks
17 maart 2026
EXCELLENT SERVICES !!
15 april 2026
Review zonder uitnodiging
Safest shipping and Handling
Love it, reliable service, great and secure packaging. The only company I would recommend for these type of products. Definitely recommend the 256gb MicroSD option!
13 maart 2026
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER , bought flight sim screen , they arrived without instructions and when plugged in information came up in chinese which couldn't be translated because it 'froze' my computer .was told a 'techician ' would be in contact. no contact made.
asked for a refund and sent screens back , that was months ago , i just get excuses now and same question s being asked . PLEASE AVOID THIS BUSINESS.
a week later , still no response .
7 februari 2026
Review zonder uitnodiging
Antwoord van Mechdiy
Hello,
We apologize for the unpleasant shopping experience.
We will contact the relevant personnel immediately to understand the situation and resolve the issue for you.
The store's service was excellent
The store's service was excellent!
Shops where you can buy with confidence.
10 maart 2026
Got the wrong console
Got the wrong console. Jimmy from the support doesn't wanted to refund my money and take the console back. Never buy a console from Mechdiy!
9 maart 2026
Antwoord van Mechdiy
Dear,
Hello, we are very sorry for the unpleasant shopping experience.
We investigated the issue you raised immediately after seeing your review. We learned that the black version of the AYANEO Pocket ACE you purchased was out of stock due to discontinuation. Our customer service staff sent you multiple emails asking if you could exchange it for the white version (other versions were also out of stock), but you did not reply. Our staff, fearing you would be anxious, shipped you the white version directly. We subsequently negotiated a partial refund with you, allowing you to keep the device, but you did not accept this offer.
Regarding your claim that we were unwilling to arrange a return and refund, we do not agree to this. From the moment you rejected the initial offer and requested a return and refund, we provided you with a return address (and informed you that we were willing to bear the return shipping costs). Furthermore, we noticed that you also raised a dispute on PayPal, and we provided you with the same solution of return and refund as previously communicated. Therefore, we do not agree with your claim that we refused to arrange a return and refund.
If you require a return and refund, please return the package as previously communicated. Once we receive the returned package and confirm the product quality is satisfactory, we will arrange your refund immediately.
We sincerely apologize for any inconvenience caused by our staff's error. I have seriously criticized the staff member for their unauthorized actions, and the staff member has also asked me to apologize to you.
We apologize again and hope for your understanding.
Great products and customer service
Product well made and customer service were very helpful.
24 maart 2026
Review zonder uitnodiging
With personal care and assistance, a very good shopping experience
Mechdiy made sure I got my order allright with personal care and assistance by email, which is rare these days. Responses from Mechdiy were swift and friendly.
19 september 2025
Review zonder uitnodiging
Wonderful aftersales experience
Wonderful aftersales experience, got problem with miyoo flip hinge, Jimmy helps me a lot, and send it directly to my place, thank you MechDIY
4 maart 2026
Review zonder uitnodiging
Gute Ware alles top!!!
Habe dort dieses gekauft: Surwish Crossmix OS für Trimui Smart Pro S!
Die Anleitung von einem YouTuber war super ! Karte rein , Update machen und los geht’s ! Sind genug Spiele drauf! Bei mir funktionieren einige Spiele nicht! Muss mich nochmal mit dem Hersteller in Verbindung setzen!
Aber sonst top ! Glaube sind 15000 Spiele drauf! Also genug für jeden was dabei!
Beurteilung zum Shop: Top Ware ! Funktioniert super! Der Preis geht völlig in Ordnung!
Lieferung ging auch super von statten von China bis Deutschland dauert klar ein paar Tage aber es kam sehr gut verpackt an! Danke
9 februari 2026
Mechdiy : la qualité au rendez-vous
L'envoi est toujours aux petits soins et le suivi est top !
Quant au SAV, ils m'ont épargné une mauvaise surprise avec un produit dont le contrôle qualité n'était pas au rendez-vous pour me demander si je souhaitais maintenir ou changer, et tout ça en s'assurant que la livraison ait eu lieu avant Noël dans des délais pourtant court. Je ne peux que recommander Mechdiy tant pour la qualité du SAV et leur fiabilité.
6 februari 2026
He comprado una RG 556 hace 1 mes
He comprado una RG 556 hace 1 mes , no he podido disfrutar la consola ni un solo día,la tapa de la tarjeta SD no funciona o el mecanismo interno no cierra, pues bien, el proceso de trámite de garantía es una pesadilla, me ha tocado esperar por las festividades del año nuevo chino, semanas hasta recibir una contestación, luego enviar pagando de mi bolsillo, la consola hasta China, todavía sigo esperando y son poder disfrutar del producto, la comunicación es horrible, un mensaje al día, preguntas algo y hasta el día siguiente no recibes la contestación, vuelta a preguntar y vuelta a esperar, pasan los días y sigo esperando, ya no me fío de la consola y estoy preguntando si podía pagar algo más y que me mandarán el modelo siguiente, la RG 557 , dado que ya he pagado más por el envío y además la tarjeta que mandan no vale para nada porque no hay ni un solo juego en español, solicito que me manden el nuevo producto sin tarjeta y todo son pegas, es que no entiendo nada, en ningún caso recomiendo la compra en absoluto, una pesadilla la compra, nunca más
5 februari 2026
Antwoord van Mechdiy
Dear Customer,
Hello, we sincerely apologize for the unpleasant shopping experience.
First, the timing of your feedback was indeed inconvenient, as the Spring Festival holiday caused you a long wait, for which we apologize.
Second, regarding the return process you mentioned, we have already initiated the return process for your order. After receiving your package and confirming the problem, we will resend a replacement package to you as quickly as possible. The process may indeed take a while, and we hope you understand.
Furthermore, regarding your feedback on the reply message, due to the time difference, your reply was already in our evening or early morning, so we were unable to reply to you promptly. We apologize for any inconvenience this may have caused.
We have received your feedback and will follow up on your returned package, striving to ensure you receive the replacement package as soon as possible. We will update you with the logistics tracking information after the package is resent.
Used/Defective product
Got a used product and the hinge is also flimsy, and the screen has scratches Mechdiy denies any responsibility and rather blames it on customs. But the package was completely sealed so I'm sure customs is not the one to blame here. Pathetic experience
5 februari 2026
Antwoord van Mechdiy
Dear customer,
Hello, we sincerely apologize for the unpleasant shopping experience.
We need to clarify that we will not ship used products to you, as every machine is brand new from the factory, and we do not resell used machines.
Regarding the issue you raised, we have already contacted our staff to reach you and provide a solution.
We apologize again for any inconvenience caused.
Retour à mon enfance
Mon avis est positive dans la mesure ou je connaissais déja les consoles rétro , et que j'aime pouvoir jouer à ses jeux de mon enfance grâce à vous merci.
5 februari 2026
Excellent magasin
Excellent magasin, toujours à l écoute , très réactif.
Les produits vendus sont de très bonne qualité et à des prix attractifs
3 februari 2026
Buen servicio
Falta pulir un poco surwish pero se actualiza seguido. El paquete llegó en excelente estado y funciona bien.
7 januari 2026
Five star Company for purchasing aTrimui smart pro s
I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy posted updates for the firmware. I had a few problems with this but the support staff patiently guided me through. With service which was far above anything I reasonably expected. A faultless company to deal with both in terms of price, speed of delivery and backup support. I can wholeheartedly recommend Mechdiy.
4 februari 2026
Review zonder uitnodiging
Helpful professional and good price and…
Helpful professional and good price and aftercare
5 december 2025
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