Medalert Reviews 

Our experience with Justin and Medalert was truly next level. Justin was incredibly informative, kind and knowledgeable, taking the time to explain everything clearly and answer all of our questions in a way that was easy to understand. He made us feel comfortable, supported and confident throughout the entire process. Dennis and I would highly recommend Justin and Medalert to anyone looking for exceptional service and genuine care. Thank you, Justin, for making our experience such a positive one!

Jeffrey was very helpful setting up my watch alert. He kept in touch with me through the process and was prompt and efficient.

The customer service at Medalert is outstanding. Rob and the team are exceptional. Very rare these days.
I purchase the watch for my mother who had a bad fall back in November 2025.
So helpful in assisting me set up the watch. Then the endless questions and assistance to fine tune a few options that I thought were fantastic. Now September 2026 and again outstanding help. Consistency in high standard customer help/service etc. Mum had another fall and this time I needed help with how it may have effected her watch. The team will always try to find a solution and not just fob you off once sold.
Having said that, this watch is a brilliant product.
Just like the team :)

I sent an email to MedAlert support team and Paul replied immediately with a very informative reply. I opted for letting MedAlert set my husband's watch up for us rather than try and navigate the app on my mobile. I sent the form as instructed on their site and the reply was very prompt. Jeffrey had us sorted in no time. He also answered our questions in a language we understood, he made it all fast and simple. Top quality customer service... 5 stars all the way!

I have asked for an assistance to configure the Medalert watch and Jake has configured the watch. Communications with Jake was very satisfactory.

Brought my dad this and he’s used it everyday since.

I rang customer service for help setting up my wife's watch and spoke to Jeffrey. He was incredibly helpful with the complete process and the questions I had. The only negative was finding the instruction manual which is hidden away and does't come up on search. Again Jeffrey showed me the path. Many thanks.

I needed assistance and knowledge regarding my alarm watch and Jeffrey was able to help me with the setup and also to give me information that would help in the future.
He was not just knowledgeable of the product but was also pleasant and informative.
Great customer support.

I am totally disillusioned by this product. It has gone off when Mum hasn’t had a fall several times and she has now had at least three falls where it hasn’t activated at all. I am unable to get in contact with the customer service department having tried multiple times in the last hour and a half. I’ve also left a message on the chat which I’m still waiting to have returned. Don’t waste your money.

I eventually got a call back from Medalert and to cut a long story short, the watch alarm is faulty and they are replacing it. Mum has only had the watch for about 12 months do this is. Dry disappointing.

Not trying to battle my way through the numerous instructions. Knowing it was being remotely set up for was fantastic. Thanks to Reina and the team.

After finding the initial process quite confusing,emailing Medalert and then a phone call from a real person ,Jeffery, brought sense and simplicity to the process.He was great.I would encourage MedAlert to include a contact number with the very limited hardcopy instructions,to help avoid frustration during setup by those less technically skilled!

Got the 4G GPS alarm for Mum last month. It arrived super fast and was pretty easy to configure once I downloaded the app. The magnetic charger makes it very simple for her to keep powered up without struggling with small plugs. Fall detection works as expected, and being able to check her location gives our family huge reassurance. Customer service was also really helpful when I had a quick question during activation. Highly recommend.

Recently purchased a MedAlert watch which was exchanged for a MedAlert plus watch and Jeffery remotely set up the watch and talked me through the entire procedure. I could not recommend Jeffery enough as he has not only given us confidence but assured us of his on going care.

I bought my mother the Med Alert Personal watch , 10 months ago. It has been a godsend for piece of mind, as she is alone a lot. It has alerted us successfully a few times. We have now bought my father in law one, as he had a fall recently when alone, and he is so pleased, I feel we should have done it earlier. It’s a great safety watch with a number of features that he loves, especially the step counts and heart rate. The back up Team also terrific.

Bought a watch for my dad, he wouldn’t use any of the other fall detection options - but loves the watch! It’s easy to use and the setup advice was great. Highly recommend!!

I orinally had a 4g watch which became unreadable. Spoke to Jeffery and he organised a replacement and helped me set it up again. I am very happy with the service received

I would like to thank the Technical Support staff Jeffrey for his great help with setting up the Medalert Lite 4g Watch. He responded promptly and helped resolve my issue. Thank you so much!

I think everyone who gave this company 1 star have said it all. BUYER BEWARE

Fantastic team support and great experience. I loved dealing with medalert

Poor quality product and was way too sensitive. Follow up email after I used the app to set the tracker up was addressed to the wrong person. Wouldn't activate via the app. I returned it weeks ago and still haven't received my refund. Even though the product was faulty, they said they were going to deduct a 20% restocking fee. Nothing about this alert tracker purchase was good.