MedCline Reviews 93

Was not comfortable at all! Tried for 60 days but could not make it comfortable. Was denied on a refund because we took the full 60 days to try it.

Unfortunately returns are not possible once the product is opened. A heads up would have been great (not somewhere lost in the terms).

I recently purchased the medcline pillow system ! I originally purchased the shoulder system which was a bit too big for me and the medcline support team was super knowledgeable and informative which helped me find the right fit for me which is amazing ! I've struggled with sleep and staying asleep and for the first time in years I've slept through the entire night all week without waking up fully to shift around. if youve been thinking about it , just do it. weve all spent more for less but with this you won't regret it.

I can only give the system a Meh! To be honest. It resolved one problem ie: nerve impingement due to side sleeping in my shoulders. However the system created new ones including lower back, hip and neck pain with occassional bought of pain underneath my shoulder blade because of how the system props your body up.

With the cost being so high ie: £240 in the uk and them giving you no option to return it feels more like a gimmick than a real solution. You can’t buy replacement parts either (the sleep cushion has lost some of its rigidity so my head is often in the wrong place hence the neck pain) only the entire system again and the extra covers are very expensive. It’s also incredibly hot and it’s impossible to share a double bed with someone, as the system is so wide.

I’d recommend this only to someone with a lighter body and then only for short term support for an injury. Over the long term it affects your spine and muscle alignments (had a lot of pulls, bruises and long term pain issues due to the system).

Not impressed

I recently purchased a MedCline, and it has changed my sleep for the better 100% I am a side sleeper who has difficulty with my hands falling asleep and waking me up in pain. With this system I sleep continously through the night and wake feeling wonderful. I am so thankful for this purchase.

Best money I've ever spent. I bought mine about a year age and have slept like a baby every night since (OK, there was that one time when I had the flu ...). This is a brilliant design — I sleep, but my arm does not. For me, there's just enough of a lift to keep me from snoring.

I purchased the shoulder relief system pillow for my husband who has severe carpal tunnel and has been unable to sleep on his left side due to extreme numbness in his arm and hand. He absolutely hated it. I think I paid over $150 for this system and it was his main Christmas gift and the very first night that he tried to sleep with it, the positioning pulled his spine out of alignment and he gave it to me. I tried it... Also, very unhappy with it... It is big, bulking and awkward to try and use if you switch sleeping sides or positions. I would definitely NOT recommend this product as it is far more trouble than it is worth...

The company's shipping policy is not transparent. I had two orders cancelled with no explanation. If they do not ship everywhere it should be clearly stated.

The wedge i bought was too long, and medcline made it super easy to get a smaller wedge. I sleep much better and I am less stiff in the morning and no shoulder pain. My husband started using the body pillow and I don't think I'm getting that one back. LOL. The product is great and the customer service was exceptional. Very helpful and responds quickly.

I am a UK customer. I am trying out the shoulder relief system. To be honest, it's not working for me at the moment, but I am persevering, working with their team for 30 days as instructed on the website. I am a little confused about the return policy because it states that opened items cannot be returned but it also states that 'any customer wishing to return a product after 1 to 2 nights of use and within the recommended period, or not working with our team, will not be able to return the product without us having the opportunity to help them correctly find comfort and relief.' This statement indicates that it is possible to return an opened system after working with the team. I have tried to work with the team via chat (telephone contact is not available), and we have both agreed that the system is not working for me they have run out of recommendations. However, the team now tell me that I can't return the item due to the packaging being open, is this not a catch 22 because you cannot return the item if it doesn't work for you unless you work with the team, and if you work with the team you have to open the item which now invalidates a return. I am very confused.

What made this a five-star experience with the fact that I ordered an item that I found out clinically and medically I couldn't use and the customer service help on returning it was awesome the product had great quality but wasn't suited for me and they totally understood what was going on and had no issue with helping me get a return on it I think this product is awesome but those who medically you know and have the physical stamina to be able to use it

I bought the full Medcline pillow set and did not select the pillowcase which is an extra $50.00. After checking out it automatically added this on. Total ended up being $250. Was not happy about it, but let it go and thought I will try it out. Opened pillowcase and it does not go on the pillow at all. I had rotator cuff surgery and explained this to customer service. She said no return of pillowcase after you open it. I know this is a lie because the whole set can be returned after 30 days. The representative was not professional nor accommodating to help me in the least bit. It seemed to be all about the money. Do not buy this set as 1) customer service is zero help, 2) it is too expensive, 3) it takes up half of a king size bed, 4) no returns before 30 days, basically they force you to keep it for 30 days hoping you will forget about returning it so they can keep their money. Again, this company is all about money not helping people.

Purchased the shoulder relief system and what a mistake that was .
The system is large and cumbersome. Does not fit a king size bed in the uk unless you sleep on your own.
With regards to the product itself it is absolute rubbish. It may relieve shoulder pain, however it makes your neck very sore and uncomfortable. It makes you very hot during sleep to the point that I’ve had to dismiss the product altogether.
Do not purchase the item it’s overhyped to the extreme. Uk people keep away from this product . Rubbish, Rubbish, Rubbish.

VORSICHT BEI KAUF. Die Ware wird als medizinisches Produkt angepriesen, um eine Lösung für Schulterschmerzen für Seitenschläfer anzubieten. Man muss das Produkt allerdings kaufen um es testen zu können. Die Schlafnudel und das Kopfteil werden in Plastik eingeschweißt geliefert und füllen sich beim Auspacken mit Luft. Hab die Produkte wie beschrieben mehrere Nächte getestet und kam mit dem drei Produkten überhaupt nicht zurecht. Die Schlaf war katastrophal, weitere Schmerzen kamen hinzu. Wollte daraufhin alle drei Produkte zurücksenden und ein Teil des Kaufbetrags von 299,- € zurück. Keinerlei Kulanz, keinerlei Verständnis bei den Mitarbeitern im Vertrieb. Wurde noch provokativ angemacht, dass man zu blöd sei bei der Anwendung. Man wird im ersten Schritt hingehalten das es mehrere Wochen dauern kann, bis sich der Körper an die neuen Umstände gewöhnt. KANN VOR DEM KAUF DES DIESER PRODUKTE NUR WARNEN. Verbraucher Täuschung und professionelle Abzocke sowohl im Marketing als auch bei der Abwehr von Kundenbeschwerden. Unseriös, Kundenunfreundlich und kann nur jeden warnen dieses Produkt zu kaufen. P.S. Der Chemiegeruch geht auch nach mehreren Tagen noch nicht weg.
Andreas Brucker

I've had acid reflux for years. I've tried EVERYTHING --pillow-size wedges, queen size wedges . . . and I slid off all of them. The MedCline acid reflux system is a game changer and worth every cent. The materials used on the wedge and body pillow are top quality. Once the system conformed to my body, the sliding stopped. I thought I would have a problem missing my squishy pillows - NOT! It's very cozy sleeping in a "cocoon" with light weight pressing my upper back and being able to hug the front. I'll never use a traditional pillow again. My acid reflux is significantly less and my arm positions are very comfortable. A small tip for the ladies -- if you use a silk pillow case to preserve your hairstyle, you can still do it! Just cut off the zipper end and the opposite end and then snake the remaining "tube" up and around the body pillow. Voila! MedCline's customer service is also top notch; their responses were helpful and timely. Thank you MedCline for giving me peace of mind as I enjoy a good night's rest!

I mistakenly purchased a pillow case, thinking it was the pillow. I noticed my mistake as soon as the confirmation email arrived. I immediately emailed the company explaining that it was a mistake, I also replied to the confirmation of order asking them to cancel.
The pillow case arrived - I have since emailed the company several times as I now need to return the item (there is a deadline for returns) - I have had no response to any emails.
As for the product! £50 for a pillowcase!

This is the third time I have bought the same pillow in 8 years. I love this pillow and use it every night. This last one I bought was smaller and after talking to Medcline they were happy so send me another one.

Very expensive mistake. It gave me hip pain and I found myself sliding down the slope and my arm would be caught at an uncomfortable angle. Claims to be a medical appliance so no refunds given.

I've been using my Medcline shoulder relief system for a year now and could not be happier. Shoulder pain would cause me to wake up numerous times during the night. Since I started using it I can get 7-8 hours of continuous sleep without any hint of pain. It's an outstanding product if you suffer from shoulder pain while sleeping.

The Veteran's Administration ordered a complete kit for me since I'm a mess (GERD, bad shoulder, sleep apnea, etc.). I used it for a week and had some difficulty getting comfortable and still had shoulder pain (my GERD was gone though). I called the support line and explained my problem. They could not have been nicer. The sent out a smaller size incline pillow at no charge and it works much better. Wonderful service.