I was very happy with the staff at the Ipswich private hospital and the treatment I received, I am just not happy with having to pay $500 excess when the monthly payments are over $580. Eventually whe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tried to transfer from NIB/Qantas silver plus advanced to Medibank Silver plus secure. Have been unable to ascertain if cover will be the same. Transfer process is long. Waiting for clearance certific... Toon meer
Bedrijf heeft geantwoord
My doctor told me to urgently get two procedures to check for cancer. The reception was able to cover the entire cost and I’m sincerely grateful, because I’ve been struggling with making ends meet. Yo... Toon meer
Bedrijf heeft geantwoord
I found my contact with Medibank very informative and especially liked how the information that was relayed in the online chat was then emailed to me as a PDF along with other helpful information. The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Ziektekostenverzekeraar
- Verzekeraar
- Verzekeringsmakelaar
- Verzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
- Reisverzekeringsmaatschappij
Geschreven door het bedrijf
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contactgegevens
Level 2/695 Collins Street, 3008, Docklands, Australië
- 1300 986 850
- medibank.com.au
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Being a Medibank Private member
Being a Medibank Private member, it's a relief that when I have a medical issue that my overall expenses are covered.
16 april 2026
Review zonder uitnodiging
Expences out of pocket
No out of pocket expence,information about my upcoming admition to the hospital
15 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Milica. Thank you so much for your 5-star review. We appreciate you choosing Medibank and wish you all the best for your admission. Kind regards Robin.
My medical procedure was fully covered
My medical procedure was fully covered. Easy precess for payment.
14 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Chris. Thank you for the 5-star review, highlighting ease of use.
Warm regards from Robin & the Medibank Team.
Excess is expensive
I was very happy with the staff at the Ipswich private hospital and the treatment I received, I am just not happy with having to pay $500 excess when the monthly payments are over $580. Eventually when I’m not working I won’t be able to afford such high monthly fees.
14 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Julie. Thank you for your review. I am happy to hear that the treatment you have received has been of a high standard. This is a great time to review your current level of cover to make sure that the services that are the most important to you are included on your cover. Medibank has a range of health cover options that will offer you the flexibility to choose a cover that best suits your needs, lifestyle and budget. You can review your cover by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at https://bit.ly/Medibank-CoverReview
Take care with kind regards - Robin.
Very simple
Very simple. Everything was processed with minimum effort from me.
7 maart 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Tony, thanks for sharing your feedback! We're really glad to hear everything was processed smoothly and required minimal effort from you. Thanks, -Ane
Lovely knowledgeable lady helped me…
Lovely knowledgeable lady helped me with my query and followed up with more info about my policy via email.
1 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Joanne, thanks so much for your lovely feedback. We’re really pleased to hear our team member was knowledgeable, helpful, and took the time to follow up with additional information about your policy. Thanks, -Ane
Antwoord van Medibank
Hi Jasmina, thanks for your feedback! We’re glad to hear everything was easy and there were no issues at all. We appreciate you taking the time to share your experience. Thanks, -Ane
Quick to refund out of pocket expenses.
13 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Lidia, Thanks for your feedback! We’re glad to hear your out of pocket expenses were refunded quickly. Thanks, -Ane
I have been a member for over 30 years…
I have been a member for over 30 years and have never wanted to change.
15 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Debra, thank you so much for sharing this with us. We really appreciate your loyalty and are honoured to have supported you for over 30 years. It’s wonderful to hear you’ve never felt the need to change. Thanks, -Ane
Great service and good claim procedure
Great service and good claim procedure. Thank you
15 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Ronald, Thanks for your feedback! We’re glad to hear you’ve had great service and found the claims process straightforward.
We appreciate you taking the time to let us know. Thanks, -Ane
Covered all of my recent surgery costs
Covered all of my recent surgery costs, (excluding excess) without any issues.
10 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi there! Thanks for sharing your experience with us. We’re really pleased to hear your recent surgery costs were covered smoothly and without any issues, aside from the excess.
We appreciate you taking the time to leave a review. Thanks, -Ane
There were no problems at all.
30 maart 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Sankaran, Thanks for your feedback! We’re glad to hear everything went smoothly.
Thanks, -Ane
Customer care and indetail info be4…
Customer care and indetail info be4 surgery and about excess
10 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Ashok, thanks for your feedback! We’re glad to hear our customer care team was able to provide clear and detailed information before your surgery, including guidance around excess.
Thanks, -Ane
cataract operation…
Medibank covered my cataract operation minus specialist co-payment and aesthesis co-payment. Nowra private hospital staff were very caring.
14 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Denise, thanks for sharing your experience with us. We’re glad to hear your cataract surgery was covered smoothly, aside from the specialist and anaesthetist co payments.
It’s also great to hear such positive feedback about the caring staff at Nowra Private Hospital. We appreciate you taking the time to let us know. Thanks, -Ane
Didn’t even think about the process…
Didn’t even think about the process until the end. Smooth, unobtrusive and appreciated
13 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Jim, Thanks so much for sharing your experience. We’re really pleased to hear everything went smoothly and that the process was so seamless you hardly had to think about it.
We appreciate you taking the time to leave such kind feedback. Thanks, -Ane
Helpful and Informative
Michael was very helpful in assessing which policy best suited me and gave me lots of information about the different options. He was very good. Keep up the good work Michael!
14 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi there! Thanks so much for your great feedback! We’re really pleased to hear Michael was able to help assess your needs and clearly explain the different policy options available.
Thanks again for taking the time to share your experience. -Ane
Medibank covered a large amount of the…
Medibank covered a large amount of the operation. It was simple. Just provide the Medibank card to the Administrator and it is all completed. No stress.
14 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Fran, thanks for sharing your experience with us. We’re really pleased to hear a large portion of your operation was covered and that the process was simple and stress free — exactly how it should be. Thanks, -Ane
Easy and clear to understand
Easy and clear to understand. Smooth sign up, claims done easily and as hoped for.
14 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Maree, Thanks for your feedback! We’re really happy to hear everything was easy to understand, with a smooth sign up and claims process that worked just as you hoped. Thanks, -Ane
Medibank Private Excels!
Polite, efficient service. The customer service person I spoke with on the phone was able to answer all my questions and wished me the best with upcoming hospital procedure. Great job!
7 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Ray, Thanks so much for your kind feedback! We’re really pleased to hear you received polite and efficient service, and that our team member was able to answer all your questions and support you ahead of your upcoming hospital procedure.
Wishing you all the best with your procedure. Thanks, -Ane
I experienced no problems what so ever…
I experienced no problems what so ever and as so it was all I could have asked for
13 april 2026
Review zonder uitnodiging
Antwoord van Medibank
Hi Alan, Thanks so much for sharing your feedback. We’re really pleased to hear everything went smoothly and that your experience was exactly what you’d hoped for.
We appreciate you taking the time to let us know. Thanks, -Ane
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