melouclothing.com Reviews 3

Ich bin mit Melou sehr zufrieden, ich hab da schon sehr oft bestellt und war immer sehr zufrieden mit den Klamotten, wenn mir mal was nicht gepasst hat, war der Umtausch nie ein Problem. Die Preise finde ich fair und die Kleidung in einer guten Qualität, die einzige Kritik die ich habe ist das die T-Shirts ein bisschen dünn sind, aber das finde ich nicht so schlimm, sowieso besser im Sommer.

Ordered a couple of tees which turned out to be terrible quality so I returned them. Melou Clothing apparently never received my return so I received no refund.

I bought a cap for €40 that faded after just the fifth time I wore it. I contacted Melou (attaching photos), as this is clearly not normal for such an expensive item—especially considering I never use any products on my hair. I also asked how I was supposed to wash it. I received no response.

A week later, I forwarded my message to a different Melou email address. A few days after that, I finally got a reply—only in English. Their exact words (translated):
“Regarding your photos: we looked at them carefully. The cap looks happily worn and full of life. In fact, that’s how we like to think of fabrics: they’re alive and change with you the more you wear them.”

In short, they had the nerve to tell me they like the worn-out look, even though I had only worn the cap five times (as I clearly stated). I have €10 caps that have never had this kind of issue.

And to top it all off, they offered me a €20 discount on my next purchase—as if I’d ever want to buy from them again after this fiasco! They can’t replace the cap because they’ve run out of fabric. When I replied asking them to make it with a different fabric (since the fabric was the actual problem), they just stopped responding.Terrible quality and even worse customer service. Goodbye, and never again.