I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Toon meer
Bedrijf heeft geantwoord
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Toon meer
Bedrijf heeft geantwoord
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Toon meer
Bedrijfsgegevens
Over Mercury Fiber
Geschreven door het bedrijf
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contactgegevens
Verenigde Staten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
4,1
Goed
172 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Absolutely Not
I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have jumped about 800% WITHIN A YEAR. I would not recommend a company like this at all.
-Sean Mattson
7 mei 2026
Review zonder uitnodiging
Antwoord van Mercury Fiber
Thank you for sharing your feedback, Sean.
We appreciate you taking the time to share your perspective. Our pricing and promotional offers are designed to remain competitive while supporting continued investment in our network, service quality, and customer experience.
We understand that pricing is an important factor when evaluating internet providers, and we encourage anyone comparing services to consider overall value, reliability, speeds, and customer support alongside promotional rates.
We appreciate the feedback and will continue working to provide the best possible experience for the communities we serve.
— Mercury Fiber Team
Every time I call they help wivery helpful th the…
Every time I call they help with the problem.
26 april 2026
Do not let this company into your city
Do not let this company into your city. Last Winter they came to my neighborhood area. The people they have hired to install throughout the neighborhoods are not very good. They dug a hole in my yard and did not return for 4 weeks, but hey they put an orange cone down. When they did complete the install, they left garbage in my yard. Half a spool of wire, the card board box it came in and their lunch trash. I also have to repair my lawn, because there solution to a big hole in the ground is to spread the dirt around an area 4 times the size of the hole. Put little to no seed down, but 2 inches thick of straw to cover
28 april 2026
Review zonder uitnodiging
Antwoord van Mercury Fiber
Thank you for taking the time to share your experience, Daren.
We’re very sorry to hear about the condition your yard was left in during construction. While it appears, you are not a Mercury Fiber customer, the concerns you’ve raised about our installation practices are important to us and not reflective of the standards we expect from our teams and contractors.
Network construction can be disruptive at times, but we strive to complete all work promptly, restore properties thoroughly, and leave every area in clean condition. What you’ve described—delays in returning to complete work, debris left behind, and insufficient restoration—is not the experience we want anyone in our service areas to have.
We would appreciate the opportunity to make this right. Please reach out to us directly at 1-800-354-4915 with your address so we can investigate the situation and coordinate proper cleanup and restoration if needed.
We value the communities we serve and take feedback like this seriously as we continue to improve.
— Mercury Fiber Team
Great company
Great company, gets things done in a quick way. Lots of help when it doesn’t work.
23 april 2026
Review zonder uitnodiging
Change is hard for me and the mercury…
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
4 maart 2026
I love our wifi
2 maart 2026
Antwoord van Mercury Fiber
Thank you for your kind words! We're thrilled to hear that you love our WiFi service. If you have any suggestions or need assistance, feel free to reach out. We appreciate your support!
Mercury Fiber
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything was handled properly. It’s refreshing to work with a company that truly cares about its customers. Highly recommend!
22 februari 2026
Antwoord van Mercury Fiber
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service team, especially with Colin Loker. We pride ourselves on providing attentive support and truly appreciate your recommendation. If you need anything further, please don’t hesitate to reach out. We're here to help
Antwoord van Mercury Fiber
Thank you for your kind words! We're glad to hear that you found her polite and prompt. We strive to provide excellent service and truly appreciate your feedback. If you have any further comments or need assistance, please don’t hesitate to reach out!
Terrible Drivers
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representative of the company, I’d avoid.
25 februari 2026
Review zonder uitnodiging
Antwoord van Mercury Fiber
We're truly sorry to hear about your recent experience with our driver. This behavior is not reflective of our standards, and we take your feedback seriously. Please know that we will investigate this incident further to ensure it doesn’t happen again. Your safety and satisfaction are our top priorities, and we appreciate you bringing this to our attention. If you would like to discuss this matter further, please feel free to reach out to us directly 1-800-354-4519.
The customer service provided by John…
The customer service provided by John was outstanding. He addressed the problem I was having until there was a solution, and was exceptional to work with. I was completely satisfied with the help I received.
17 februari 2026
Review zonder uitnodiging
Antwoord van Mercury Fiber
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing exceptional service, and it's wonderful to know that John was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future!
Avoid at all costs
2 februari 2026
Review zonder uitnodiging
Antwoord van Mercury Fiber
Thank you for your feedback, and we are sorry to hear about your experience. We strive to provide a reliable internet service and supportive customer service. Your concerns are important to us, and we would appreciate the opportunity to resolve these issues. Please reach out to our Care team at 1-800-354-4915 with your details so we can assist you more effectively.
Customer service will never call you…
Customer service will never call you back and they ignore emails as well. Not getting anywhere near the speeds was told we’d have.
6 januari 2026
Antwoord van Mercury Fiber
We're truly sorry to hear about your experience and understand your frustration. It's unacceptable that you have not received timely responses from our Care team. We strive to resolve issues as quickly as possible, and we appreciate your feedback. Please contact the Care department at 1-800-354-4915 during our normal business hours, and we'll make it a priority to address your concerns directly. Thank you for bringing this to our attention.
App doesn't work most of the time
App doesn't work most of the time. I can't manage my families Internet usage. Intermittent outages and no after hours help
8 januari 2026
Review zonder uitnodiging
Antwoord van Mercury Fiber
Thank you for reaching out and sharing your concerns regarding the app and your internet service. We sincerely apologize for the inconvenience you've experienced with intermittent outages and the difficulties in managing your family's internet usage. We understand how important reliable connectivity is; we are actively working to resolve these issues. Your feedback is invaluable, and we will escalate your concerns to our technical team to ensure they receive immediate attention. In the meantime, we recommend checking our online support resources or community forums for potential solutions. If you need assistance outside of regular hours, please feel free to reach out through our support email, and someone will get back to you as soon as possible. Thank you for your patience, and we appreciate your understanding as we work to improve your experience.
Installation and help from tech
The tech who came to install was courteous, helpful and informational about what he was doing and how he was hooking it up. He made sure that my app was set up correctly and working. My TV's and computer are running faster with no buffering.
23 december 2025
Antwoord van Mercury Fiber
Thank you for your fantastic review! We're glad to hear that our technician provided courteous and helpful service while ensuring everything was set up correctly. It's great to know that your devices are running faster without any buffering! If you have any further questions or need assistance, feel free to reach out. Enjoy your improved internet experience!
Awesome experience
Awesome experience, Awesome Service, Awesome Signal, Perfect Job Thank You.
27 december 2025
Antwoord van Mercury Fiber
Thank you for the amazing feedback! We're thrilled to hear that you had an awesome experience with our service and signal. Your satisfaction is our priority, and we appreciate your kind words! If you need anything in the future, just let us know.
Cut off my service without warning.
I set up a new account with Mercury and received my first invoice. In 10 days I was issued a 2nd invoice for the following month. On the 2nd invoice they had added $5 because I had not yet set up autopay. I emailed them the next day which they never responded to. Less than 2 weeks later they cut off our service since we were 'past due'. I had not even had the service up 1 month, yet I'm past due for a 2nd invoice for January? This is absurd customer service. There was no warning, no 'your account is past due' email or courtesy text, nothing, just shut off the service. When I can get out of my account I will and never use this service again.
30 december 2025
Review zonder uitnodiging
Antwoord van Mercury Fiber
Thank you for reaching out to us. We sincerely apologize for the frustration you’ve experienced with your account and service. Your feedback is invaluable, and we appreciate how disconcerting it must have been to have your service cut off regarding your account's past due status. At Mercury, we strive to provide timely communication and support to our customers, and we assure you that your experience does not reflect the standard we aim to uphold. To assist you further, we will investigate your account and clarify the billing issues you've encountered. Please reach out to our Care team directly at 1-800-354-4915, and we will prioritize resolving this matter promptly.Once again, we apologize for the inconveniences you’ve faced, and we appreciate your patience as we work to improve your experience with us.
Service and connection is on point
Service and connection is on point. No problems like i had with tmobile.
19 december 2025
Antwoord van Mercury Fiber
Thank you for your feedback! We're delighted to hear that you're experiencing reliable service and a strong connection. It's always our goal to provide a hassle-free experience, and we're glad we're meeting your expectations. If you ever need assistance or have questions, don’t hesitate to reach out!
Antwoord van Mercury Fiber
Thank you for your wonderful 5-star review! We're thrilled to hear that your installer was professional and nice. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, feel free to reach out!
Great customer service
Great customer service, respectful and knowledgeable technician
21 november 2025
Antwoord van Mercury Fiber
Thank you for your fantastic 5-star review! We’re delighted to hear that you received great customer service from our respectful and knowledgeable technician. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please feel free to reach out!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.